TechOps Engineer owning and improving corporate infrastructure as code at Plaid. Responsibilities include Okta/endpoint management, automation, SaaS platforms (Google Workspace, Slack, Linear), AI tooling evaluation, and on-call. Requires 3+ years macOS fleet support, Terraform, scripting, and MDM experience.
119k – 151k/yr
Hybrid3+ YOEIT Support
About the role
Responsibilities
Own and improve Okta configuration, including lifecycle policies, access reviews, MFA enforcement, and Workflows automation
Manage endpoint configuration via Jamf or Kandji, with a preference for policy-as-code and version-controlled configurations
Build and maintain automation that reduces repetitive support burden
Evaluate, deploy, and support AI tooling that improves team and company productivity
Manage SaaS procurement and renewals for the systems the team owns
Actively own and support company-wide SaaS platforms such as Google Workspace, Linear, Slack, and Okta
Partner with Engineering, Security, and GTM teams on planned work that crosses into the team's systems or areas of expertise
Participate in on-call rotation for a few hours each week
Work from the office 3 days per week
Requirements
3+ years of experience supporting a large fleet of macOS devices
Experience with mobile device management for Apple devices such as Jamf, Intune, or Workspace One
Experience with configuration as code, such as Terraform
Experience with Bash or Python scripting
Experience leveraging Claude Code, Codex, or similar tools to improve the quality and efficiency of the solutions you build
Experience using and managing major central business and development systems
Experience with Google Workspace
Experience with Slack
Experience with Linear, Jira, or other ticketing platforms
Nice-to-Haves
Experience working in a high-growth environment with broad ownership across internal systems
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