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PlaidPlaidNew York, NY

TechOps Engineer

TechOps Engineer owning and improving corporate infrastructure as code at Plaid. Responsibilities include Okta/endpoint management, automation, SaaS platforms (Google Workspace, Slack, Linear), AI tooling evaluation, and on-call. Requires 3+ years macOS fleet support, Terraform, scripting, and MDM experience.

119k – 151k/yr
Hybrid3+ YOEIT Support

About the role

Responsibilities

  • Own and improve Okta configuration, including lifecycle policies, access reviews, MFA enforcement, and Workflows automation
  • Manage endpoint configuration via Jamf or Kandji, with a preference for policy-as-code and version-controlled configurations
  • Build and maintain automation that reduces repetitive support burden
  • Evaluate, deploy, and support AI tooling that improves team and company productivity
  • Manage SaaS procurement and renewals for the systems the team owns
  • Actively own and support company-wide SaaS platforms such as Google Workspace, Linear, Slack, and Okta
  • Partner with Engineering, Security, and GTM teams on planned work that crosses into the team's systems or areas of expertise
  • Participate in on-call rotation for a few hours each week
  • Work from the office 3 days per week

Requirements

  • 3+ years of experience supporting a large fleet of macOS devices
  • Experience with mobile device management for Apple devices such as Jamf, Intune, or Workspace One
  • Experience with configuration as code, such as Terraform
  • Experience with Bash or Python scripting
  • Experience leveraging Claude Code, Codex, or similar tools to improve the quality and efficiency of the solutions you build
  • Experience using and managing major central business and development systems
  • Experience with Google Workspace
  • Experience with Slack
  • Experience with Linear, Jira, or other ticketing platforms

Nice-to-Haves

  • Experience working in a high-growth environment with broad ownership across internal systems

Skills

OktaJamfkandjiTerraformBashPythonGoogle WorkspaceSlackLinearJiramacOSMDMAI Tools

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