TechOps Engineer
TechOps Engineer owning and improving corporate infrastructure as code at Plaid. Responsibilities include Okta/endpoint management, automation, SaaS platforms (Google Workspace, Slack, Linear), AI tooling evaluation, and on-call. Requires 3+ years macOS fleet support, Terraform, scripting, and MDM experience.
About the job
Responsibilities
- Own and improve Okta configuration, including lifecycle policies, access reviews, MFA enforcement, and Workflows automation
- Manage endpoint configuration via Jamf or Kandji, with a preference for policy-as-code and version-controlled configurations
- Build and maintain automation that reduces repetitive support burden
- Evaluate, deploy, and support AI tooling that improves team and company productivity
- Manage SaaS procurement and renewals for the systems the team owns
- Actively own and support company-wide SaaS platforms such as Google Workspace, Linear, Slack, and Okta
- Partner with Engineering, Security, and GTM teams on planned work that crosses into the team's systems or areas of expertise
- Participate in on-call rotation for a few hours each week
- Work from the office 3 days per week
Requirements
- 3+ years of experience supporting a large fleet of macOS devices
- Experience with mobile device management for Apple devices such as Jamf, Intune, or Workspace One
- Experience with configuration as code, such as Terraform
- Experience with Bash or Python scripting
- Experience leveraging Claude Code, Codex, or similar tools to improve the quality and efficiency of the solutions you build
- Experience using and managing major central business and development systems
- Experience with Google Workspace
- Experience with Slack
- Experience with Linear, Jira, or other ticketing platforms
Nice-to-Haves
- Experience working in a high-growth environment with broad ownership across internal systems
Skills
Okta, Jamf, Kandji, Terraform, Bash, Python, Google Workspace, Slack, Linear, Jira, macOS, MDM, AI Tools
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