Provides autonomous, high-touch support for complex and sensitive reservation issues involving Airbnb hosts and guests. The role requires 6+ years of customer service experience, strong conflict-resolution and stakeholder-management skills, advanced computer proficiency, and schedule flexibility.

Supports analytically technical customers by troubleshooting SQL- and Python-based workflows, answering product questions, creating educational resources, and synthesizing feedback for Product. Requires at least two years of data, analytics, or customer-facing technical experience.

Provides end-user IT support across macOS, Windows, and Linux, managing accounts, devices, onboarding, offboarding, inventory, and technical troubleshooting. The role requires 3+ years of experience, MDM proficiency, daily use of AI tools, and the ability to work independently while guiding teammates.

Senior IT Engineer serving as an L3 escalation authority for identity, endpoint, infrastructure, and SaaS environments. The role requires 8+ years of IT experience, strong Okta and Google Workspace administration, automation skills, cross-platform troubleshooting, and familiarity with ITIL and compliance programs.

Leads a Value Engineering team and owns customer value journeys from acquisition through adoption, renewal, and expansion. The role combines strategic transformation, executive stakeholder management, value-selling expertise, Process Intelligence implementation, and hands-on talent development.

Provides hands-on internal IT support while administering identity, SaaS applications, Mac endpoints, and access automation. The role requires 5–7 years of IT systems or identity experience, Okta expertise, scripting ability, and five-day-per-week presence in the San Francisco office.

This customer-facing engineer partners with Customer Success Managers to design and implement technical solutions for enterprise customers, while creating reusable assets that accelerate value across accounts. The role requires 6–8+ years of technical experience, strong API and DevOps knowledge, hands-on scripting skills, and fluency in Spanish.

Provides hands-on technical solutioning for enterprise customers, partnering with Customer Success Managers to architect integrations, workflows, and reusable implementation assets. Requires 6–8+ years in a technical customer-facing role, strong API and DevOps knowledge, scripting experience, and fluency in German.

This customer-facing engineer designs and implements technical solutions for enterprise customers, partnering with Customer Success Managers and turning individual solutions into reusable assets. The role requires 6–8+ years of technical experience, strong API and DevOps knowledge, scripting ability, and French fluency.

Provides hands-on technical solutioning for enterprise customers, partnering with Customer Success Managers to design integrations, workflows, scripts, and reusable implementation assets. Requires 6–8+ years in a technical customer-facing role, strong API and DevOps knowledge, and fluency in French.

Partners with enterprise executives to define AI transformation strategies, expand high-impact use cases, drive organizational adoption, and realize measurable business value. Requires 7–10+ years in strategic customer-facing work, executive influence, transformation leadership, and hands-on generative AI experience.

Own post-sales relationships for enterprise customers, leading onboarding, adoption, value realization, issue management, and renewal or expansion efforts. The role requires 5+ years in enterprise customer-facing work, strong cross-functional influence, and knowledge of cybersecurity or cloud technologies.

Provides technical support and customer-facing SRE coverage for AI inference, fine-tuning, GPU clusters, and Kubernetes endpoints. The role requires 6+ years in technical infrastructure or support, strong debugging and observability skills, and weekend shift coverage.

Provides autonomous, end-to-end support for complex and sensitive cases involving Airbnb Hosts and Guests, including high-value reservations. The role requires 6+ years of multicultural customer service experience, strong conflict-resolution and stakeholder skills, and fluency in English and Portuguese.

Own scalable onboarding programs for a high volume of commercial customers, partnering with sales, marketing, and operations to drive adoption and successful outcomes. The role requires 4+ years of experience, strong organization, and customer-facing program management skills.

Own and scale Basis’s internal IT environment across identity, devices, SaaS, networking, security, and office infrastructure. The role requires hands-on systems expertise, strong automation instincts, and the ability to build reliable, auditable processes in a Mac-first organization.

Leads the strategy and buildout of Talkiatry’s quality and training function across human, outsourced, and AI-driven interactions. The role requires 8+ years in QA, quality operations, or training leadership, plus experience scaling QA platforms, automation, BPO oversight, and regulated service quality.

Own post-go-live operational success for enterprise clients using ValonOS, diagnosing process and product gaps through data and direct observation. The role combines client strategy, operational improvement, executive communication, product feedback, and expansion identification in regulated mortgage servicing.

Leads the Trial Experience team, coaching customer-facing employees, managing KPIs, improving processes, and handling escalations to drive successful customer trials. Requires substantial people-management experience in SaaS or product-led growth environments and strong technical, analytical, and communication skills.

Manages enablement and adoption strategies for strategic customers, helping them realize measurable value from Figma through tailored training, product expertise, and consultative engagement. Requires 4+ years in customer-facing SaaS roles and native or bilingual German proficiency.

Leads operational IT service delivery for Corp-ITS team, managing ticket workflows, SLAs, escalations, and automation in JSM. Provides hands-on support, mentors staff, and coordinates cross-functionally with engineering and stakeholders for highly technical users. Requires 5+ years IT experience with scripting and ITIL.

This hands-on administrator supports employee IT operations, endpoint and identity infrastructure, enterprise systems, server environments, and workplace technology. The role requires 3+ years of IT administration or support experience across macOS, Windows, and Linux, with security and compliance knowledge.

Provides client-facing technical support, onboarding, device enrollment, and privacy guidance for the BlackCloak platform. The entry-level role requires about two years of technical support or customer success experience, strong communication skills, and knowledge of major operating systems.

Provides written application and technical support to customers, answers product questions, handles support tickets, and collaborates with product and engineering teams. Requires two years of customer or technical support experience, strong English communication, and a four-year degree.

Leads the customer enablement function, owning enterprise onboarding, customer education, internal CX training, and knowledge management for an AI infrastructure platform. Requires 8+ years in enablement or customer education and experience building scalable programs and teams.

Leads and develops a tiered customer support team, overseeing performance, operations, escalations, reporting, and training. The role requires at least two years of direct people-management experience in customer support or operations.

Leads the enablement function for a contributor-support organization, owning onboarding, curriculum, coaching, QA, knowledge management, and team leadership. Requires 4–6 years in enablement or related disciplines, management experience, and strong instructional-design and stakeholder-influence skills.

Handles routine and moderately complex contributor inquiries across email and chat, investigates issues, documents resolutions, and escalates cases as needed. The role requires prior high-volume support experience, strong English communication, and independent remote work capability.

The Engagement Manager will build and manage government and research-institution relationships, identify custom AI and LLM opportunities, and coordinate delivery across business, operations, product, and engineering teams. The role requires 7+ years of experience, strong B2B relationship management, technical fluency with APIs and ML lifecycles, and Arabic proficiency.

Supports payroll platform partners by investigating complex payroll and tax issues, coordinating cross-functional resolutions, and communicating clear guidance. The role requires at least two years of client-facing support experience, payroll or fintech exposure, strong analytical skills, and excellent written communication.

Supports enterprise payroll partners by investigating complex payroll and tax issues, coordinating cross-functional resolutions, and improving documentation and processes. The role requires 4+ years of partner-facing experience, payroll or fintech expertise, strong investigation skills, and excellent written communication.

Own the full post-sale customer lifecycle for large enterprise accounts in autonomous rail technology, leading complex hardware and software implementations, building executive relationships, driving adoption, and securing expansion revenue. Requires 8+ years in customer success or implementation with experience in $5M+ enterprise deals.

Own the technical success of customer accounts by building integrations, diagnosing extraction and pipeline issues, and driving adoption, retention, and expansion. The role requires customer-facing technical experience, API and coding proficiency, and the ability to translate technical solutions into business outcomes.

Own the technical health, architecture, escalations, and adoption strategy for strategic SaaS customers while advising executives and engineering teams. The role requires 8+ years in technical post-sales work, strong cloud, API, networking, and debugging expertise, and the ability to influence renewals and expansion.

Leads a Product Success team responsible for driving SMB customer activation, product adoption, and value realization. The role combines people leadership, scalable customer-success program design, data-driven playbook development, and cross-functional collaboration across Product, Sales, Marketing, and Implementation.

Provides bilingual Japanese- and English-language technical support for Anthropic products, including API debugging, escalated customer issues, and critical APAC coverage. The specialist will also improve support processes, documentation, and team technical knowledge.

Drives onboarding, activation, education, and product adoption for a high-volume portfolio of SMB customers. The role requires at least three years of implementation or scaled customer success experience, strong analytical and program-building skills, and an interest in AI-powered financial services.

Leads enterprise customer success for strategic financial-services accounts, building the team, operating model, and playbooks that drive adoption, measurable value, expansion, and renewals. Requires 8+ years in enterprise customer success or related advisory work and 4+ years of direct people leadership.

Leads a highly technical customer support team, managing escalations, coaching engineers, improving processes, and ensuring SLA and CSAT performance. Requires strong technical and communication skills, 3+ years leading technical teams, and 10 years in customer-facing roles.

Owns complex, multi-property hotel client implementations from kickoff through go-live and adoption while coordinating integrations, vendors, and internal teams. The role requires strong stakeholder management, consultative customer success skills, and experience running concurrent deployments.

Supports strategic wealth management and enterprise clients through account management, client meetings, project coordination, and cross-functional execution. The role requires 2–5 years of customer-facing experience, strong organization and communication skills, and the ability to grow into independently managing enterprise accounts.

Owns the administration, integrations, reporting, and operational health of NetSuite and related financial systems for a multi-entity healthcare organization. Requires 4–5+ years of NetSuite administration experience, strong SQL/SuiteQL skills, and integration troubleshooting expertise.

Provides hands-on internal IT support for Cape’s DC office, owning onboarding, Tier-1 ticket resolution, hardware inventory, conference-room technology, and office IT operations. Requires 2–3+ years of experience, Apple/macOS expertise, MDM familiarity, and strong customer-service skills.

Leads Customer Success, Support, and Professional Services across APAC, driving enterprise customer adoption, retention, escalations, implementation quality, and regional revenue growth. Requires 8+ years in SaaS or telecommunications and experience managing international, multidisciplinary teams and complex enterprise accounts.

Provides Tier 1 technical customer support for Dialpad products across phone, email, and chat. The role requires at least three years of customer support experience, SaaS or telecommunications experience, strong troubleshooting skills, and availability during Japan hours and on-call periods.

Leads a team of Customer Success Managers serving key accounts, driving adoption, retention, expansion, and executive reporting. The role requires SaaS experience, people-management expertise, strong cross-functional leadership, and familiarity with customer-success operations and tools.

Leads post-sales customer success activities, escalations, adoption, renewals, and retention while mentoring Customer Success Managers. The role requires 3–5 years of Customer Success experience and telecommunications or SaaS experience.

Leads the Inside Partner Success team, overseeing inbound client support, service levels, training, CRM quality, and partner engagement. Requires 5+ years of B2B2C customer success experience, at least 2 years managing people, and strong operational and cross-functional leadership skills.

Handles urgent user safety, trust, fraud, and regulatory escalations while improving operational processes and identifying risk trends. Requires 5+ years of relevant operations or investigations experience, strong judgment, analytical ability, and flexibility for a weekly weekend shift.

Builds and scales automated trust and safety systems that detect harmful content, fraud, and abuse. The role combines data analysis, software engineering, policy enforcement, and AI-assisted moderation, requiring at least three years of relevant experience.