Owns key client relationships for AI-native revenue platform, resolves support issues, drives adoption and ROI for finance teams. Requires 5+ years in accounting/revenue or customer success, expertise in ERPs/CRMs, ASC 606, and consultative communication.
Leads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.
Provides expert technical support for Observe by Snowflake's AI-powered observability platform, troubleshooting complex issues in customer environments, managing escalations, and collaborating with engineering teams. Requires 5+ years experience, Kubernetes proficiency, cloud platforms, and scripting skills.
Manages day-to-day client accounts for a ticketing platform, builds relationships, drives adoption and growth, resolves issues, and coordinates internal teams. Requires 5+ years in client success or account management, preferably in ticketing/SaaS, and a bachelor's degree.
Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.
Senior Customer Success Manager manages a portfolio of 10-20 mid-market and enterprise SaaS customers, driving onboarding, renewals, expansions, and measurable outcomes through analytical problem-solving and cross-functional collaboration. Requires 3+ years in customer success or consulting with strong consultative skills.
Founding Customer Success Manager owns post-sale onboarding, adoption, renewals, and expansion for AI creative tool users. Guides creative teams through workflows, drives product usage, and shares feedback with product/marketing teams. Requires CS/account management experience and creative background.
Manages client relationships in the self-storage industry, driving adoption, retention, expansion, and ROI through business reviews, metrics monitoring, and cross-functional collaboration. Requires 2+ years in client success or account management with strong communication and SaaS tool experience.
Leads Production Support Engineering team to ensure platform reliability, operational excellence, and customer satisfaction in scaling B2B SaaS. Requires 7+ years in technical support/DevOps/SRE, 5+ years managing teams, and expertise in cloud, containers, and observability tools.
The Director of Customer Success owns strategy, relationships, renewals, and expansion for Narmi's largest enterprise bank and credit union accounts. They serve as the primary C-suite advisor, drive customer outcomes like deposit growth and product adoption, coach a team of Associate GMs, and partner with Product and Engineering on feedback and requirements. Requires 7+ years in high-growth B2B SaaS or fintech with a track record of scaling and managing teams.
Manages relationships with Mid Market employer clients for Hinge Health's digital MSK care platform, driving adoption, renewals, expansion, and retention through data-driven insights and cross-functional collaboration. Requires 2+ years client-facing experience and strong communication skills.
Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder experience, and onsite presence in Oahu 4 days/week.
Provides first-line technical support, handles user onboarding/offboarding, and designs scalable IT infrastructure. Requires 3+ years in IT operations, multi-OS support, networking knowledge, and CompTIA Security+.
Serves as trusted advisor for 5-10 strategic enterprise customers (10,000+ employees), leading complex implementations, building C-level relationships, driving land-and-expand growth, and ensuring value realization in a SaaS security platform. Requires 10+ years in customer success with enterprise account management expertise.
Leads day-to-day customer support operations, manages a small contractor team, improves AI-driven workflows and tooling, and turns feedback into product insights. Requires 3-5 years experience in customer support with process improvement and team mentoring skills.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage experience, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Leads customer success for AI labs and enterprises, expanding relationships, driving account growth, and ensuring product value through reviews, playbooks, and health monitoring. Requires 3-5 years experience, technical fluency in AI/ML, and relationship-building skills.
Provides advanced technical support to customers using fal's AI platform, troubleshooting APIs, integrations, and errors via email, chat, and Slack. Analyzes logs, reproduces bugs, documents issues, and collaborates with engineering for improvements.
Own relationships with mid-market childcare operators, driving adoption, reducing churn, and building scalable CS processes in a fast-paced SaaS startup.
Provides onsite and remote technical support, training, troubleshooting, and maintenance for Skydio's UAS products to defense and government customers. Requires 3+ years UAS field support experience, strong problem-solving, and up to 80% global travel.
Owns full customer journey for enterprise partners on Tempo blockchain platform, from pre-sales solution design and technical consultations to post-sales success, onboarding, escalations, and ecosystem scaling. Bridges product/engineering with partners in payments and crypto infrastructure.
Systems Administrator manages SaaS platforms, endpoint management, IT infrastructure, and provides technical support/escalation for corporate IT. Requires 3-5+ years experience with macOS/Windows admin, scripting, and Microsoft 365.
Leads Client Experience team in building AI-powered support and enablement for payroll API clients, balancing technology and human interaction. Requires 10+ years client-facing experience in B2B SaaS, AI building expertise, and team leadership.
Solutions Architect owns post-sales customer engagements, resolves complex technical support issues, builds automation and self-service tools for scalable support, and occasionally assists pre-sales. Requires 3+ years customer-facing technical experience and strong software engineering in modern languages.
Leads teams and strategic projects in customer success operations, driving operational excellence, owning key metrics like customer satisfaction, and aligning with Sales and Product. Requires 5+ years in customer service leadership and change management expertise.
Manages a team of Technical Support Engineers providing high-quality support for enterprise software, driving process improvements, and collaborating cross-functionally. Requires 5+ years technical support experience, 2+ years people management, and expertise in REST APIs, scripting, containers.
Develops and delivers technical enablement programs for Professional Services, including training, content curation, and performance analysis to accelerate customer time-to-value. Requires 10+ years in technical consulting/enablement, strong project management, and cross-functional collaboration skills.
Manages care partner relationships in mental health, ensuring partner happiness, building strategic ties with health systems and clinics, and using data insights to drive growth and inform product/operations strategy. Requires 3+ years in healthcare customer success or strategic roles.
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
Lead and mentor a global service desk team, overseeing daily IT support operations, incident resolution, SLA compliance, and continuous service improvement. Requires 5+ years of IT support experience and strong stakeholder management skills.
Leads IT SRE team ensuring reliability of internal systems like identity, endpoints, collaboration tools, and networking. Builds automation, defines SLOs, manages incidents, and drives IaC practices for high-availability in a scaling AI company. Requires 8+ YOE in SRE/DevOps with leadership.
Drives customer adoption, onboarding, expansion, and renewals for Tines automation platform, acting as trusted advisor to technical teams in security, IT, and engineering. Requires 3-5 years in technical customer success or post-sales with SaaS experience and API knowledge.
Manages employer client relationships in digital health, driving program adoption, retention, and ROI through data insights and cross-functional collaboration. Requires 2+ years client-facing experience and data proficiency.
AI Support Engineer handles first-line customer issues for AI-powered dev tools, using CS and AI knowledge to troubleshoot, escalate, document, and test products across enterprise environments. Requires 2+ years technical experience, CS degree, and proficiency in Python/Java/Go.
Owns end-to-end deployment and adoption of AI data platform for enterprise customers, guiding technical teams to value, managing relationships, and driving renewals/expansion. Requires 2-8 years in post-sales technical roles with SaaS deployment experience.
Builds the foundational Customer Success function at an early-stage startup, handling full customer lifecycle from issue triaging and technical implementation to process creation and contract expansion. Requires early-stage experience owning CS processes with comfort in admin tools and APIs.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.
Designs, builds, and maintains Workday integrations and automations for HR workflows like payroll, benefits, and recruiting. Requires 5-10 years Workday engineering experience, Git/CLI proficiency, and ability to connect systems with internal tools and AI.
Provides L3 technical support for Redis Enterprise, troubleshooting complex issues, performing root cause analysis, and collaborating with engineering for top customers. Requires 5+ years experience, Linux/networking expertise, scripting, and cloud knowledge; weekend shifts required.
Onboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable P&L impact. Requires 5-9 years in strategic account management or consulting with strong change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI through strategic frameworks, and orchestrating cross-functional programs for enterprise AI adoption. Requires 10+ years in consulting or account management with change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting or account management with strong change management expertise.
Owns key client relationships for AI-native revenue platform, resolves support issues, drives adoption and ROI for finance teams. Requires 5+ years in accounting/revenue or customer success, expertise in ERPs/CRMs, ASC 606, and consultative communication.
Leads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.
Provides expert technical support for Observe by Snowflake's AI-powered observability platform, troubleshooting complex issues in customer environments, managing escalations, and collaborating with engineering teams. Requires 5+ years experience, Kubernetes proficiency, cloud platforms, and scripting skills.
Manages day-to-day client accounts for a ticketing platform, builds relationships, drives adoption and growth, resolves issues, and coordinates internal teams. Requires 5+ years in client success or account management, preferably in ticketing/SaaS, and a bachelor's degree.
Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.
Senior Customer Success Manager manages a portfolio of 10-20 mid-market and enterprise SaaS customers, driving onboarding, renewals, expansions, and measurable outcomes through analytical problem-solving and cross-functional collaboration. Requires 3+ years in customer success or consulting with strong consultative skills.
Founding Customer Success Manager owns post-sale onboarding, adoption, renewals, and expansion for AI creative tool users. Guides creative teams through workflows, drives product usage, and shares feedback with product/marketing teams. Requires CS/account management experience and creative background.
Manages client relationships in the self-storage industry, driving adoption, retention, expansion, and ROI through business reviews, metrics monitoring, and cross-functional collaboration. Requires 2+ years in client success or account management with strong communication and SaaS tool experience.
Leads Production Support Engineering team to ensure platform reliability, operational excellence, and customer satisfaction in scaling B2B SaaS. Requires 7+ years in technical support/DevOps/SRE, 5+ years managing teams, and expertise in cloud, containers, and observability tools.
The Director of Customer Success owns strategy, relationships, renewals, and expansion for Narmi's largest enterprise bank and credit union accounts. They serve as the primary C-suite advisor, drive customer outcomes like deposit growth and product adoption, coach a team of Associate GMs, and partner with Product and Engineering on feedback and requirements. Requires 7+ years in high-growth B2B SaaS or fintech with a track record of scaling and managing teams.
Manages relationships with Mid Market employer clients for Hinge Health's digital MSK care platform, driving adoption, renewals, expansion, and retention through data-driven insights and cross-functional collaboration. Requires 2+ years client-facing experience and strong communication skills.
Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder experience, and onsite presence in Oahu 4 days/week.
Provides first-line technical support, handles user onboarding/offboarding, and designs scalable IT infrastructure. Requires 3+ years in IT operations, multi-OS support, networking knowledge, and CompTIA Security+.
Serves as trusted advisor for 5-10 strategic enterprise customers (10,000+ employees), leading complex implementations, building C-level relationships, driving land-and-expand growth, and ensuring value realization in a SaaS security platform. Requires 10+ years in customer success with enterprise account management expertise.
Leads day-to-day customer support operations, manages a small contractor team, improves AI-driven workflows and tooling, and turns feedback into product insights. Requires 3-5 years experience in customer support with process improvement and team mentoring skills.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage experience, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Leads customer success for AI labs and enterprises, expanding relationships, driving account growth, and ensuring product value through reviews, playbooks, and health monitoring. Requires 3-5 years experience, technical fluency in AI/ML, and relationship-building skills.
Provides advanced technical support to customers using fal's AI platform, troubleshooting APIs, integrations, and errors via email, chat, and Slack. Analyzes logs, reproduces bugs, documents issues, and collaborates with engineering for improvements.
Own relationships with mid-market childcare operators, driving adoption, reducing churn, and building scalable CS processes in a fast-paced SaaS startup.
Provides onsite and remote technical support, training, troubleshooting, and maintenance for Skydio's UAS products to defense and government customers. Requires 3+ years UAS field support experience, strong problem-solving, and up to 80% global travel.
Owns full customer journey for enterprise partners on Tempo blockchain platform, from pre-sales solution design and technical consultations to post-sales success, onboarding, escalations, and ecosystem scaling. Bridges product/engineering with partners in payments and crypto infrastructure.
Systems Administrator manages SaaS platforms, endpoint management, IT infrastructure, and provides technical support/escalation for corporate IT. Requires 3-5+ years experience with macOS/Windows admin, scripting, and Microsoft 365.
Leads Client Experience team in building AI-powered support and enablement for payroll API clients, balancing technology and human interaction. Requires 10+ years client-facing experience in B2B SaaS, AI building expertise, and team leadership.
Solutions Architect owns post-sales customer engagements, resolves complex technical support issues, builds automation and self-service tools for scalable support, and occasionally assists pre-sales. Requires 3+ years customer-facing technical experience and strong software engineering in modern languages.
Leads teams and strategic projects in customer success operations, driving operational excellence, owning key metrics like customer satisfaction, and aligning with Sales and Product. Requires 5+ years in customer service leadership and change management expertise.
Manages a team of Technical Support Engineers providing high-quality support for enterprise software, driving process improvements, and collaborating cross-functionally. Requires 5+ years technical support experience, 2+ years people management, and expertise in REST APIs, scripting, containers.
Develops and delivers technical enablement programs for Professional Services, including training, content curation, and performance analysis to accelerate customer time-to-value. Requires 10+ years in technical consulting/enablement, strong project management, and cross-functional collaboration skills.
Manages care partner relationships in mental health, ensuring partner happiness, building strategic ties with health systems and clinics, and using data insights to drive growth and inform product/operations strategy. Requires 3+ years in healthcare customer success or strategic roles.
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
Lead and mentor a global service desk team, overseeing daily IT support operations, incident resolution, SLA compliance, and continuous service improvement. Requires 5+ years of IT support experience and strong stakeholder management skills.
Leads IT SRE team ensuring reliability of internal systems like identity, endpoints, collaboration tools, and networking. Builds automation, defines SLOs, manages incidents, and drives IaC practices for high-availability in a scaling AI company. Requires 8+ YOE in SRE/DevOps with leadership.
Drives customer adoption, onboarding, expansion, and renewals for Tines automation platform, acting as trusted advisor to technical teams in security, IT, and engineering. Requires 3-5 years in technical customer success or post-sales with SaaS experience and API knowledge.
Manages employer client relationships in digital health, driving program adoption, retention, and ROI through data insights and cross-functional collaboration. Requires 2+ years client-facing experience and data proficiency.
AI Support Engineer handles first-line customer issues for AI-powered dev tools, using CS and AI knowledge to troubleshoot, escalate, document, and test products across enterprise environments. Requires 2+ years technical experience, CS degree, and proficiency in Python/Java/Go.
Owns end-to-end deployment and adoption of AI data platform for enterprise customers, guiding technical teams to value, managing relationships, and driving renewals/expansion. Requires 2-8 years in post-sales technical roles with SaaS deployment experience.
Builds the foundational Customer Success function at an early-stage startup, handling full customer lifecycle from issue triaging and technical implementation to process creation and contract expansion. Requires early-stage experience owning CS processes with comfort in admin tools and APIs.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.
Designs, builds, and maintains Workday integrations and automations for HR workflows like payroll, benefits, and recruiting. Requires 5-10 years Workday engineering experience, Git/CLI proficiency, and ability to connect systems with internal tools and AI.
Provides L3 technical support for Redis Enterprise, troubleshooting complex issues, performing root cause analysis, and collaborating with engineering for top customers. Requires 5+ years experience, Linux/networking expertise, scripting, and cloud knowledge; weekend shifts required.
Onboards and supports SMB/mid-market customers for voice AI platform, running demos, troubleshooting issues, monitoring account health, and driving retention/expansion. Requires 1-3 years customer-facing experience and ability to explain technical products simply.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable P&L impact. Requires 5-9 years in strategic account management or consulting with strong change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI through strategic frameworks, and orchestrating cross-functional programs for enterprise AI adoption. Requires 10+ years in consulting or account management with change management expertise.
Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting or account management with strong change management expertise.