Senior IT Engineer
Senior IT Engineer serving as an L3 escalation authority for identity, endpoint, infrastructure, and SaaS environments. The role requires 8+ years of IT experience, strong Okta and Google Workspace administration, automation skills, cross-platform troubleshooting, and familiarity with ITIL and compliance programs.
About the job
Responsibilities
- Act as the final escalation point for complex IT issues across identity, infrastructure, endpoints, networking, and SaaS applications.
- Administer and optimize Okta, Google Workspace, Kandji, and related identity and endpoint-management platforms.
- Troubleshoot advanced issues across macOS, Windows, and Linux environments.
- Lead root-cause analysis for major incidents and implement long-term corrective and preventive actions.
- Monitor system health, endpoint compliance, patch status, alerts, and operational risks.
- Design and implement automation for onboarding, offboarding, provisioning, access management, compliance checks, reporting, and asset lifecycle workflows.
- Build and maintain scripts and integrations using Python, PowerShell, Bash, or equivalent technologies.
- Lead proof-of-concept projects to evaluate new IT, security, endpoint, and automation solutions.
- Partner with Security, HR, Finance, and Engineering on identity governance, employee lifecycle management, asset management, and operational workflows.
- Support ITIL-aligned Incident, Problem, Change, and Asset Management processes.
- Maintain SOPs, technical runbooks, knowledge-base articles, system documentation, and process workflows.
- Support ISO 27001, SOC 2, internal audit, policy implementation, and compliance-readiness activities.
- Coordinate with vendors on technical escalations, system upgrades, renewals, integrations, and service improvements.
- Mentor L1/L2 IT engineers and provide technical leadership across IT operations projects.
- Track operational metrics and communicate risks, trends, and improvement outcomes to management.
- Identify opportunities to improve reliability, security, efficiency, and employee experience across IT services.
Requirements
- 8+ years of experience in IT engineering, systems administration, IT operations, endpoint management, or a related field.
- Experience operating as an L3 escalation engineer or senior technical individual contributor.
- Strong hands-on experience administering Okta, including SSO, MFA, lifecycle automation, application integrations, and access policies.
- Strong experience administering Google Workspace, including user lifecycle management, groups, access controls, and security settings.
- Hands-on experience with Kandji, Jamf, Intune, or a similar MDM platform.
- Advanced troubleshooting experience across macOS, Windows, and Linux.
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.
- Experience with automation and scripting using Python, PowerShell, Bash, or similar tools.
- Experience with ITSM platforms such as Jira Service Management, ServiceNow, or Freshservice.
- Strong understanding of ITIL processes, including Incident, Problem, Change, and Asset Management.
- Experience conducting root-cause analysis and driving corrective actions for high-impact incidents.
- Familiarity with endpoint security, identity governance, access control, patch compliance, and security operations.
- Experience supporting ISO 27001, SOC 2, internal audits, or similar compliance programs.
- Strong documentation, communication, prioritization, and stakeholder-management skills.
- Ability to work independently, make sound decisions under pressure, and take ownership from investigation through resolution.
- Experience mentoring junior engineers and leading cross-functional technical initiatives.
- A security-first and automation-oriented mindset.
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not required.
Work Arrangement
- Hybrid, four days per week in the Bangalore office.
Compensation & Benefits
- Compensation is determined by location, level, job-related knowledge, skills, and experience.
- Certain roles may be eligible for variable compensation, equity, and benefits.
Skills
Okta, Google Workspace, Kandji, Jamf, Microsoft Intune, macOS, Windows, Linux, Python, PowerShell, Bash, TCP/IP, DNS, Dhcp, Vpns
Similar jobs
IT Support jobs
Redis
India
Owns NetSuite administration and continuous improvement for finance operations, including configurations, integrations, controls, reporting, testing, and training. Requires 7+ years of hands-on NetSuite experience and expertise across core Finance processes and full-cycle implementations.
MongoDB
Gurugram, India
The Senior Salesforce Engineer designs, develops, integrates, and supports scalable Salesforce CRM solutions for MongoDB’s Sales organization. The role requires 8+ years of Salesforce and enterprise application engineering experience, strong Apex and platform expertise, and a bachelor’s or master’s degree.
Vercel
India
Owns production support, administration, controls, and automation across Vercel’s finance systems, with NetSuite as the core platform. The role requires 5+ years of financial systems experience, strong troubleshooting skills, AI workflow automation experience, and availability for overnight IST hours aligned with PST stakeholders.
MongoDB
Gurugram, India
Leads architecture, development, governance, and technical strategy for Salesforce solutions supporting MongoDB’s post-sales customer lifecycle. The role requires 12+ years of Salesforce or application engineering experience, strong Apex and platform expertise, and leadership in integrations, DevOps, mentoring, and scalable CRM delivery.
MongoDB
Gurugram, India
Manages and enhances Salesforce administration, declarative configuration, security, governance, audit readiness, and release support for the Sales organization. Requires 8+ years of Salesforce Administration experience, a bachelor’s degree or equivalent experience, and multiple Salesforce certifications.