Senior Administrator - Business Systems
Manages and enhances Salesforce administration, declarative configuration, security, governance, audit readiness, and release support for the Sales organization. Requires 8+ years of Salesforce Administration experience, a bachelor’s degree or equivalent experience, and multiple Salesforce certifications.
About the job
Responsibilities
- Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions.
- Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts.
- Support DevOps and CI/CD activities, including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments.
- Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps.
- Apply Salesforce security architecture principles, including profiles, roles, permission sets, field-level security, object access, and sharing rules.
- Support platform stability and day-to-day operations by troubleshooting issues, resolving user requests, and maintaining data integrity.
- Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions.
- Maintain documentation for system configurations, release activities, controls, support procedures, and governance practices.
- Research platform capabilities, best practices, and new Salesforce features to improve system effectiveness and administration maturity.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience.
- 8+ years of Salesforce Administration experience in a mid-to-large enterprise environment.
- Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, and Salesforce Certified Sharing & Visibility Designer certifications.
- Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, and Agentforce.
- Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools.
- Strong analytical, troubleshooting, communication, and collaboration skills.
Success Measures
- 3 months: Develop a strong understanding of the Salesforce platform, support model, security posture, release processes, and core business workflows.
- 6 months: Independently deliver multiple configuration-based enhancements, contribute to release and DevOps activities, and begin driving improvements in platform governance, security, and operational efficiency.
- 12 months: Become a trusted Salesforce platform owner contributing across administration, declarative delivery, security reviews, audit readiness, and release support while strengthening the Salesforce operating model.
Skills
Salesforce, Salesforce Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, Salesforce Security, CI/CD, Copado, Gearset, Git, Agentforce, Cursor, Claude Code, Audit Controls
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