Product Expert

Responsibilities

• Serve as a primary contact for technical questions and use-case development throughout the customer lifecycle.
• Provide excellent customer support through chat, email, and Slack.
• Understand different user needs and anticipate future questions.
• Create technical content, including demo projects, documentation, and videos.
• Identify product weaknesses and common pain points, then provide feedback and suggestions to the Product team.
• Troubleshoot complex problems, investigate bugs, and develop creative solutions for complex user workflows.
• Work closely with Sales, Product, and Customer teams to understand users and communicate product capabilities.

Requirements

• 2+ years of experience as a data scientist, analyst, or analytics engineer using SQL and Python.
• Experience with data science tooling and workflows, including Python, Jupyter notebooks, SQL, and business intelligence tools.
• Strong analytical thinking and troubleshooting abilities.
• Track record of communicating with customers, from individual contributors to senior stakeholders, and solving their problems.
• Excellent communication, empathy, feedback-sharing, and relationship-building skills.
• Curiosity, eagerness to learn, and willingness to debate ideas to find the truth.
• Passion for teamwork and willingness to provide patient, honest feedback.
• If based in San Francisco or New York City, willingness to work in the office at least two days per week.

Nice-to-haves

• Experience in a user-facing technical role, such as Data Consultant or Customer Engineer.
• Familiarity with the contemporary data stack, including ETL, storage, BI, and ML.

Compensation and Benefits

• Competitive total rewards package including salary and equity.
• Comprehensive health benefits.
• Flexible paid time off.
• Salary range: $115,000–$125,000.