Solutions Support Engineer, Weekend 2nd shift, US-APAC

What You'll Do

• Provide technical customer support for the Wiz product.
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency.
• Identify cases requiring escalation (technical or strategic).
• Create, maintain, and coordinate incident management requests to product or engineering teams.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

This is a 2nd shift position with schedule Friday - Tuesday, 7pm - 4am ET.

What You'll Bring

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
• 2+ years of hands-on technical experience in customer support, technical support, system administration, or related customer-facing role.
• Minimum 1+ year experience with Cloud technologies (Azure, AWS, GCP).
• Experience reading or debugging code in one or more of: Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage.
• Familiar with security frameworks or tools.
• Excellent organizational and project management skills.
• Fast learner with natural curiosity and love of technology.

Nice to Have

• Experience with DevOps technologies.
• Familiar with REST APIs or GraphQL.
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
• Understanding of relational databases.