IT Support Specialist

Responsibilities

• Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments.
• Execute technical onboarding and offboarding for employees, including acquisition cohorts.
• Answer, evaluate, and prioritize incoming support requests.
• Troubleshoot hardware, software, A/V, video conferencing, and network issues.
• Keep ticket data current and maintain accurate computer equipment inventory records.
• Train users on hardware and software, translating technical concepts into clear guidance.
• Use AI tools to accelerate troubleshooting, documentation, and ticket triage.
• Guide teammates through complex tickets and recurring workflows.
• Collaborate with IT Engineers and the Business Systems Analyst on infrastructure improvements and tooling decisions.

Requirements

• 3+ years of experience in end-user IT support, including employee onboarding, offboarding, and inventory management.
• Experience supporting macOS, Windows, and Linux, or a combination of these operating systems.
• Proficiency with mobile device management (MDM) platforms and inventory management systems.
• Daily use of AI tools for documentation, troubleshooting, or ticket triage.
• Experience interfacing directly with internal customers and maintaining cross-department relationships.
• Ability to work independently in a lean team with minimal oversight.

Nice to Have

• Experience mentoring or training teammates or improving broken processes.
• Experience managing onboarding or offboarding during acquisitions or rapid growth.
• Familiarity with server operating systems, virtualization, Docker, or Kubernetes.
• Experience building AI prompts, workflows, or automations.
• Startup experience in a fast-paced environment.
• Experience in an open-source, AI, or data science company.

Compensation and Benefits

• Base salary: $70,000–$90,000.
• Annual bonus potential and equity participation.
• Flexible vacation policy.
• Medical, dental, and vision insurance.
• Short-term and long-term disability coverage.
• Paid parental leave.
• Monthly wellness stipend.
• Employee assistance program and mental health resources.