IT Asset Specialist

Asset Management

• Track all on-site assets, including inbound and outbound shipments; maintain accurate records within inventory systems
• Maintain accurate records within inventory systems; contribute to systems, tooling, reporting insights, and process improvements
• Document full asset lifecycle (procurement → deployment → disposal) and own data integrity for asset records and system usage
• Conduct regular audits across multiple tracking systems; identify and implement process and reporting improvements
• Solve ambiguous/non-routine problems independently, escalating when necessary; drive root-cause fixes and follow-up actions
• Oversee maintenance, upgrades, decommissioning, and disposal with procedural compliance
• Create and maintain documentation for asset processes and procedures

Parts & Inventory Administration

• Manage parts inventory (scan items in/out of parts lockers), perform routine audits, and run inventory usage reports
• Collaborate with internal teams to maintain appropriate stock levels
• Coordinate RMAs with vendors and manage escalations to resolution
• Act as the go-to expert and mentor for asset-related issues at the location

Shipping & Receiving

• Prepare sites for incoming shipments, inspect inbound packages, and log them into inventory systems with accuracy
• Package and coordinate outbound shipments with delivery partners; maintain detailed shipping records and ensure successful deliveries
• Process and securely store incoming hardware with ownership of chain-of-custody documentation

Access & Vendor Coordination

• Manage physical and system access through internal data center portals
• Approve vendor and third-party access requests
• Coordinate with on-site vendors to ensure project completion
• Handle RMA escalations and communicate with Operations teams

Collaboration

• Partner closely with the IT Asset Manager, Data Center Technicians, and Site Manager to align on company-wide asset standards
• Ensure alignment with company-wide asset management standards and processes

Required Qualifications

• Exceptional organizational skills and strong attention to detail
• Experience using spreadsheets (Excel or Google Sheets) and familiarity with database systems
• Experience with ticketing systems and comfort resolving ambiguous issues independently
• Basic computer component knowledge and strong communication skills in a technical environment
• Demonstrated ownership mindset for data integrity, system usage, and process

Ideal Experience

• Exposure to technical environments (IT, data centers)
• Basic understanding of IT hardware and infrastructure
• Familiarity with Jira ticketing system
• Familiarity with Asset Panda