Premium Support Specialist providing high-touch technical support, incident management, and escalation handling for Harvey's largest enterprise customers in the legal and professional services space. Requires strong technical troubleshooting, stakeholder communication, and customer obsession in a fast-scaling AI platform environment.

Lead high-severity production incidents as commander, drive root cause analysis and reliability fixes across cloud systems, and deliver clear technical and customer communications. Requires 5+ years in SRE/incident ops, cloud and observability expertise, scripting skills, and strong writing ability.

Customer Engineer responsible for owning technical customer support, investigating issues with backend systems/APIs, prototyping solutions with Python SDK, and collaborating with engineering/product teams to improve the AI data platform. Requires 2-4 years in technical support roles, strong Python/SQL skills, and customer empathy.

Provides first-line technical support for identity and access management software, diagnosing customer issues, managing cases, and coordinating escalations. Requires a bachelor’s degree plus foundational knowledge of Java, Linux/Unix, networking, SQL, Windows, and Active Directory.

Own post-sales retention and expansion for a portfolio of CPG brands using Confido's AI platform. Drive NRR through QBRs, strategic advising, issue resolution, and cross-functional product feedback while managing renewals and upsells.

Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.

Provides frontline technical support to Japanese customers, diagnosing product issues, educating users, and coordinating resolution with engineering and customer-facing teams. Requires technical support experience, manufacturing or process engineering familiarity, and business-level Japanese and English.

Own the full lifecycle of enterprise LATAM accounts, driving onboarding, adoption, retention, renewal, and expansion. The role requires 4–7+ years of customer-facing SaaS experience, fluency in Portuguese and English, strong executive communication, and enough technical fluency to collaborate with engineering teams.

Lead scaled customer success programs for Ramp's micro-SMB customers by owning self-service onboarding, activation, and education at scale. Manage and develop a team of 6-8 CSMs while partnering cross-functionally with Product, Growth, and Data to optimize processes, automation, and metrics for retention and expansion.

Serves as a senior technical escalation partner for strategic APAC customers, resolving complex enterprise software issues and leading incident communications. The role requires strong troubleshooting, cross-functional collaboration, judgment under pressure, and polished customer communication.

Lead and scale the Customer Success function for Shield AI's V-BAT and X-BAT aircraft customers. Manage a team of CSMs, build operating models and critical accounts programs, drive mission value, operational readiness, and executive visibility for defense and commercial accounts.

Own the post-implementation customer lifecycle for German-speaking B2B SaaS accounts across EMEA, driving adoption, customer health, retention, and expansion. The role requires 3+ years of Customer Success or Account Management experience, native-level German and English, and hands-on experience with Gainsight, Salesforce, and Claude.

Lead booking operations support for a travel tech platform, serving as escalation point for complex advisor inquiries while managing a global contractor team, driving process improvements, and partnering cross-functionally to reduce support volume. Requires 3-5+ years support/ops experience with leadership background.

Support Specialist providing prompt, empathetic help to travel advisors across booking, account, finance, and experience queues. Requires 1-2 years customer support experience, strong metrics performance, and comfort with technical tools; NYC-based.

Own and architect Console's enterprise customer enablement function from the ground up, building onboarding, training, documentation, and scalable learning experiences for AI agent adoption at customers like Databricks and Figma. Requires 6+ years building enablement programs in B2B SaaS, strong instructional design skills, and high agency to translate complex AI capabilities into clear resources.

Owns the RSA Community experience and strategy, connecting digital community engagement with training, self-service, Customer Success, and Support. The role requires at least five years of relevant SaaS or technology experience, strong analytics, and cross-functional stakeholder management.

Customer Success Manager responsible for managing ~45 commercial accounts at Nooks.ai. Focuses on onboarding, driving adoption and value, proactive health monitoring, upsells, renewals, and providing product feedback using a scaled approach. Requires 2+ years B2B SaaS CSM experience with large portfolios and strong renewals track record.

Lead Suno's customer support organization end-to-end as an AI-first, data-driven function. Own SLAs, P&L, team of 6-8, operational processes, and cross-functional partnerships with Product, Trust & Safety, and Billing to deliver high-quality support at scale for a rapidly growing AI music platform.

Manages a high-volume portfolio of APAC schools, driving software adoption, retention, customer satisfaction, and expansion. The role requires customer success or account management experience, strong communication and prioritization skills, and familiarity with the Australian and New Zealand school sector.

Senior Client Experience Associate supporting advisors and clients with onboarding, account operations, and relationship management in a wealth management firm. Requires 6+ years client-facing financial services experience and a bachelor's degree.

Administers CX platforms, access lifecycles, operational workflows, and incident support across Site Operations. The role requires hands-on Zendesk/SunCo experience and familiarity with Jira, identity governance, documentation, and production support environments.

Lead end-to-end onboarding for high-volume e-commerce clients, guiding them from signed contract to fully compliant and live. Requires 2+ years in implementation/onboarding/customer success and strong project management skills.

Leads the APAC Technical Support Engineering function, managing a team that resolves complex developer-tool issues, improves support operations, and partners with Product and Engineering. The role requires hands-on technical support experience, people leadership, strong debugging skills, and familiarity with IDEs, LLMs, and AI-powered developer tools.

Build and optimize AI-powered chatbot and internal Copilot knowledge for customer support. Own workflows, content curation, performance tracking, and cross-functional alignment to improve resolution rates and customer experience.

Senior customer success professional managing strategic enterprise accounts across DACH, driving retention, adoption, and expansion while partnering with sales and technical teams. Requires 6+ years of experience, German fluency, executive relationship skills, and familiarity with data-informed account management.

Leads enablement functions (Knowledge, Quality, Learning, Tooling) to scale Lyft's AI-native support operations. Sets vision, drives execution, and partners cross-functionally while managing 4-6 direct reports.

Entry-level IT support role providing application and desktop support for healthcare software in on-prem and hosted environments. Requires 1-2 years IT experience, SQL, Windows Server, and strong customer service skills.

Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.

Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.

Senior technical anchor for enterprise support at CrewAI. Owns hardest customer issues end-to-end, defines SLAs/escalation processes, and builds the support function for a multi-agent AI platform.

Lead architect of corporate data ecosystem, designing integrations across NetSuite, Workday, Salesforce, and other enterprise systems to unify finance, HR, and operations data. Requires 10+ years experience and strong Workato, scripting, and cross-functional collaboration skills.

Own customer accounts in Singapore, driving adoption, satisfaction, and successful delivery while translating customer insights into product improvements. The role requires 2–5 years of customer success, operations, or risk experience, strong communication, data analysis, and cross-functional collaboration.

Join the IT team at a fast-growing AI company to own day-to-day technical support for a globally distributed team. Handle helpdesk tickets, device provisioning, Google Workspace admin, endpoint compliance, and security policy rollout.

Provide frontline travel support for Bilt members via email and chat, handling bookings, redemptions, troubleshooting, and escalations while maintaining accurate records.

Provide technical support and troubleshooting for defense and government customers using Skydio UAS platforms. Requires 5-7 years of technical support experience with drones/UAS and strong customer communication skills.

Leads and develops a technical support team serving customers across APIs, integrations, identity systems, cloud environments, and compliance workflows. The role requires substantial technical support experience, people management, escalation leadership, and operational process improvement.

Provides Tier 1 and designated Tier 2 technical support for a B2B SaaS platform, troubleshooting APIs, integrations, identity systems, cloud services, and automation workflows. The role requires 2+ years of technical customer-facing experience and coverage of assigned Pacific Time shifts from Mexico.

Own provider accounts end-to-end, driving adoption, workflow transformation, and advocacy within medical practices and health systems. Build playbooks and scalable processes while partnering cross-functionally to expand platform usage.

Support multifamily clients as a Partner Success Associate by providing training, account management, in-person/virtual presentations, and driving product adoption to meet revenue quotas. Requires 2+ years in training or account management, strong presentation and communication skills, with multifamily or leasing experience preferred.

Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.

Front-line Customer Support Specialist handling high-volume inbound inquiries via phone, email, and chat for a SaaS employment verification platform. Requires 1+ years support experience and strong troubleshooting skills.

Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.

Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.

Own the customer lifecycle for a large book of mid-market accounts, driving onboarding, adoption, retention, and expansion. Partner cross-functionally to deliver outcomes and prepare QBRs.

Provide technical support for Crusoe Cloud's GPU infrastructure, troubleshooting VMs, hardware, and scaling issues while participating in 24/7 on-call rotations. Requires 5+ years customer support experience and strong Linux/cloud skills.

Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.

Lead and coach an onboarding team responsible for taking real estate clients from kickoff through launch. Drive performance against metrics, manage escalations, and partner cross-functionally to improve speed, quality, and client experience.

Lead and develop a team of ~10 licensed IARs delivering white-glove support to high-net-worth clients via chat, email, and phone. Own performance metrics, QA, staffing, and cross-functional collaboration to drive satisfaction and retention.

Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.

Staff-level role building and scaling enterprise AI systems, agents, and workflow automation using Workato, Claude, and Microsoft 365 Copilot to reduce operational toil across IT, Security, Finance, HR, Legal, and GTM. Requires 7+ years enterprise engineering experience and strong security/compliance focus.