Lead and develop a team of Business Travel Consultants, overseeing performance, operations, and customer relationships for a dedicated offline travel program. Requires 5+ years of contact center leadership and 5+ years in the travel industry.
Deliver exceptional customer service by resolving technical inquiries via email and chat, processing refunds, maintaining knowledge base articles, and collaborating with Sales, Marketing, and Product teams. Requires passion for endurance sports and experience using TrainingPeaks.
Provide frontline technical support for clinicians using Ambience's AI documentation platform. Diagnose issues, resolve escalations, and build support resources for 35+ health system deployments.
Lead and scale the customer support function by owning daily operations, building scalable systems, coaching a high-performing team, and driving measurable improvements in support metrics. Requires 8+ years of support leadership experience including 2+ years of people management.
Deliver fast, thoughtful support for buyers and sellers across phone, email, chat, and text. Build Help Center content, improve workflows with tooling and automation, and help shape early customer success processes at a fast-growing startup.
Provide technical support via phone, email, and chat for Built's real estate finance platform. Troubleshoot issues, log tickets, and advocate for customers while meeting performance metrics.
Provide first-line technical support for Zoo Design Studio and Zookeeper, troubleshooting issues, creating documentation, and delivering feedback to product teams. Requires 2+ years in customer/technical support and experience with SaaS or engineering software.
Cross-functional Channel Sales role acting as liaison between ISO/MRP partners and internal teams. Handles partner support, onboarding, Salesforce updates, deal communications, and recertification tasks.
Bilingual (English/Spanish) frontline support specialist handling customer inquiries via phone, email, SMS, and chat for education savings account programs. Requires 3+ years support experience and Zendesk proficiency.
Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.
Lead and scale a customer support team at a B2B SaaS healthcare AI startup. Own SLAs, Zendesk tooling/automation, self-serve infrastructure, and use data to reduce support volume while coaching reps.
Lead and coach a team of Client Support Representatives, owning service metrics, escalations, and client experience quality in a hybrid SaaS environment.
Own strategy and execution for product support operations, building systems, automation, metrics, and tooling to reduce ticket volume and surface product insights. Requires 4-8 years in support operations with hands-on experience administering platforms like Zendesk or Intercom.
Lead Support organization across retail CX, advisor support, and operations. Manage global BPO partnerships, multimillion-dollar budget, quality standards, and cross-functional readiness for product and regulatory changes.
Provide concierge-quality support for Wrapbook's payroll platform, handling cases via email, chat, and phone while troubleshooting production workflows and escalating critical issues. Requires 2+ years in customer/technical support or film production admin roles, plus strong knowledge of film/TV workflows.
Lead customer support and onboarding operations for a fintech compliance platform. Build tiered support, SLAs, onboarding playbooks, and scale a team while partnering closely with founders and engineering.
Support Specialist handling user inquiries via email, troubleshooting technical issues, educating users on app features, and maintaining performance metrics on a 3pm-11pm CST schedule. Requires strong written communication, technical proficiency, and adaptability in a fast-paced remote environment.
Provide frontline customer support via phone, email, and chat for a nutrition-focused telehealth platform. Troubleshoot issues, document interactions, and collaborate with Engineering and Product teams.
Provide front-line customer support via phone, chat, and email for a SaaS platform. Handle inquiries, drive conversions and retention, and escalate technical issues while meeting SLA targets.
Provide enterprise-grade customer support for healthcare and business rides via phone, chat, and email. Own resolutions end-to-end while meeting efficiency and satisfaction KPIs.
Support customers with press release distribution and newsroom management on a SaaS platform. Troubleshoot issues, ensure timely delivery, and collaborate with Product and Engineering teams.
Build and lead AI-powered support systems for Wonderschool's childcare products. Handle tickets directly, automate workflows with AI agents, convert support insights into product fixes, and lead a small team while reporting to the CEO.
Supports SOC 2 attestation and cybersecurity assurance engagements for SaaS clients. Coordinates evidence collection, client communication, and project tracking while building toward CISA/CISSP certifications.
Client Success Associate providing white-glove support for a payments infrastructure platform. Handles partner/merchant inquiries, resolves support tickets, maintains SLAs, and collaborates cross-functionally to drive retention and customer happiness.
First-line support analyst for Benchling's biotech R&D platform. Handles customer inquiries, troubleshoots issues, creates knowledge articles, and collaborates with internal teams. Requires life sciences degree and lab experience.
Provide customer support for cloud-based healthcare software used in long-term care facilities, troubleshooting technical issues and resolving customer problems via multiple channels.
Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.
Provide evening/overnight email support for a B2B SaaS healthcare platform, handling tickets, troubleshooting issues, and collaborating with engineering during biweekly releases. Requires rehab clinician experience and strong analytical and communication skills.
Support end-to-end customer experience by resolving tickets in Zendesk, maintaining CRM data, and collaborating with Account Managers and Operations. Requires 1+ year of client-facing experience and a bachelor's degree.
The Concierge Manager will build and lead a high-performing customer support team, creating a best-in-class experience for customers throughout the tax process. This role involves establishing service standards, workflows, and KPIs, and identifying opportunities for automation and process optimization.
Lead and develop a team of User Operations Managers, owning performance for the NAMER region. Drive operational excellence, implement process changes, and leverage AI and automation to improve efficiency and customer experience.
Pearl is seeking a Part-Time Insurance Verification Associate with expertise in dental insurance plans and payer systems. This role involves auditing insurance verification workflows, documenting gaps, and collaborating with engineering, product, sales, and customer success to resolve issues and validate fixes.
The Customer Support Operations Manager will build Kaizen's customer support operations from the ground up, designing escalation paths, optimizing support metrics, and owning the support tooling stack. This role requires deep experience in customer support operations and a track record of improving support metrics.
As a User Operations Associate, you will be a key member of the customer success team, helping clients use the product and handling operational tasks. You will conduct live tutorials, analyze user outcomes, and contribute to the product roadmap.
Trade Desk Representative providing inbound phone, chat, and email support for tastytrade's retail brokerage customers. Assist with complex option order execution, analyze positions and strategies, and help self-directed investors with platform and account questions. Requires FINRA Series 3/7/63 licenses and 2-3 years high-volume customer service experience.
As a Client Support Analyst, you will identify, respond to, and resolve issues and questions raised by Addepar’s clients, providing hands-on support and working with complex data sets. You will collaborate with Engineering, Data, Product, and Account Manager teams to ensure client satisfaction.
As a Product Support Specialist, you will provide end-to-end customer support, troubleshoot technical issues, and gather customer feedback to inform product decisions. This role requires excellent communication skills and a passion for technology.
As a Product Support Specialist, you will provide end-to-end customer support, investigate and resolve technical issues, and surface customer feedback to inform product choices. This role involves engaging with a technical customer community and contributing to technical documentation.
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues. Handle renewals, refunds, payment failures, and enterprise billing workflows while partnering with Finance and Engineering.
Lead and scale customer support operations for a fintech infrastructure company serving major partners. Build support frameworks, manage BPO relationships, implement AI tooling, and own SLA performance across complex partner ecosystems.
Provide customer support for Rippling's HR, IT, and Finance platform, specializing in US benefits administration including health, dental, vision, leaves, and disability plans. Requires 1-4 years of benefits domain experience, relevant certifications, and strong SaaS troubleshooting skills.
Part-time remote Customer Support Specialist handling high-volume phone, chat, email, and social media support for Skylight Calendar customers. Requires 2+ years experience, Zendesk/CRM proficiency, and weekend availability.
Resolves complex medical billing and insurance cases by reviewing EOBs for CPT/ICD-10 coding accuracy, contacting providers/insurers, and advocating for users. Requires 2+ years in billing/coding and strong communication skills.
Own and resolve complex medical billing and insurance cases end-to-end for users, advocating with providers and insurers via phone/email/fax. Requires 2+ years in healthcare advocacy or billing, HIPAA knowledge, and flexible EST scheduling.
Handles customer inquiries via email and live chat with empathy, manages high volume (200 tickets/day), spots trends, creates Jira tickets, and escalates issues. Requires 2+ years digital support experience and Zendesk proficiency in a fast-paced hybrid NYC environment.
Provides front-line customer support for real estate software platform, resolving inquiries via phone, email, and chat within SLAs. Requires 2+ years experience, strong communication, CRM tools like Salesforce/Intercom, and basic HTML.
Handles billing inquiries and resolves complex payment issues for SaaS customers, collaborating with internal teams. Requires 1-4 years SaaS support experience, billing knowledge, bachelor's degree, and residence in Pacific/Mountain timezone.
Provide first-line customer support via chat, troubleshoot issues, and guide clients on using the child care management platform. Requires a bachelor's degree and strong problem-solving skills in a fast-paced environment.
Lead and develop a team of Business Travel Consultants, overseeing performance, operations, and customer relationships for a dedicated offline travel program. Requires 5+ years of contact center leadership and 5+ years in the travel industry.
Deliver exceptional customer service by resolving technical inquiries via email and chat, processing refunds, maintaining knowledge base articles, and collaborating with Sales, Marketing, and Product teams. Requires passion for endurance sports and experience using TrainingPeaks.
Provide frontline technical support for clinicians using Ambience's AI documentation platform. Diagnose issues, resolve escalations, and build support resources for 35+ health system deployments.
Lead and scale the customer support function by owning daily operations, building scalable systems, coaching a high-performing team, and driving measurable improvements in support metrics. Requires 8+ years of support leadership experience including 2+ years of people management.
Deliver fast, thoughtful support for buyers and sellers across phone, email, chat, and text. Build Help Center content, improve workflows with tooling and automation, and help shape early customer success processes at a fast-growing startup.
Provide technical support via phone, email, and chat for Built's real estate finance platform. Troubleshoot issues, log tickets, and advocate for customers while meeting performance metrics.
Provide first-line technical support for Zoo Design Studio and Zookeeper, troubleshooting issues, creating documentation, and delivering feedback to product teams. Requires 2+ years in customer/technical support and experience with SaaS or engineering software.
Cross-functional Channel Sales role acting as liaison between ISO/MRP partners and internal teams. Handles partner support, onboarding, Salesforce updates, deal communications, and recertification tasks.
Bilingual (English/Spanish) frontline support specialist handling customer inquiries via phone, email, SMS, and chat for education savings account programs. Requires 3+ years support experience and Zendesk proficiency.
Provide real-time support to mobile clinicians via Slack, phone, and Zendesk while troubleshooting operational issues and coordinating projects in a fast-paced healthcare startup.
Lead and scale a customer support team at a B2B SaaS healthcare AI startup. Own SLAs, Zendesk tooling/automation, self-serve infrastructure, and use data to reduce support volume while coaching reps.
Lead and coach a team of Client Support Representatives, owning service metrics, escalations, and client experience quality in a hybrid SaaS environment.
Own strategy and execution for product support operations, building systems, automation, metrics, and tooling to reduce ticket volume and surface product insights. Requires 4-8 years in support operations with hands-on experience administering platforms like Zendesk or Intercom.
Lead Support organization across retail CX, advisor support, and operations. Manage global BPO partnerships, multimillion-dollar budget, quality standards, and cross-functional readiness for product and regulatory changes.
Provide concierge-quality support for Wrapbook's payroll platform, handling cases via email, chat, and phone while troubleshooting production workflows and escalating critical issues. Requires 2+ years in customer/technical support or film production admin roles, plus strong knowledge of film/TV workflows.
Lead customer support and onboarding operations for a fintech compliance platform. Build tiered support, SLAs, onboarding playbooks, and scale a team while partnering closely with founders and engineering.
Support Specialist handling user inquiries via email, troubleshooting technical issues, educating users on app features, and maintaining performance metrics on a 3pm-11pm CST schedule. Requires strong written communication, technical proficiency, and adaptability in a fast-paced remote environment.
Provide frontline customer support via phone, email, and chat for a nutrition-focused telehealth platform. Troubleshoot issues, document interactions, and collaborate with Engineering and Product teams.
Provide front-line customer support via phone, chat, and email for a SaaS platform. Handle inquiries, drive conversions and retention, and escalate technical issues while meeting SLA targets.
Provide enterprise-grade customer support for healthcare and business rides via phone, chat, and email. Own resolutions end-to-end while meeting efficiency and satisfaction KPIs.
Support customers with press release distribution and newsroom management on a SaaS platform. Troubleshoot issues, ensure timely delivery, and collaborate with Product and Engineering teams.
Build and lead AI-powered support systems for Wonderschool's childcare products. Handle tickets directly, automate workflows with AI agents, convert support insights into product fixes, and lead a small team while reporting to the CEO.
Supports SOC 2 attestation and cybersecurity assurance engagements for SaaS clients. Coordinates evidence collection, client communication, and project tracking while building toward CISA/CISSP certifications.
Client Success Associate providing white-glove support for a payments infrastructure platform. Handles partner/merchant inquiries, resolves support tickets, maintains SLAs, and collaborates cross-functionally to drive retention and customer happiness.
First-line support analyst for Benchling's biotech R&D platform. Handles customer inquiries, troubleshoots issues, creates knowledge articles, and collaborates with internal teams. Requires life sciences degree and lab experience.
Provide customer support for cloud-based healthcare software used in long-term care facilities, troubleshooting technical issues and resolving customer problems via multiple channels.
Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.
Handle complex benefits inquiries for small business customers via phone, email, and chat. Own cases end-to-end, research solutions, and collaborate cross-functionally to improve the product. Requires 2+ years call center or customer-facing experience plus 1+ year in benefits.
Provide evening/overnight email support for a B2B SaaS healthcare platform, handling tickets, troubleshooting issues, and collaborating with engineering during biweekly releases. Requires rehab clinician experience and strong analytical and communication skills.
Support end-to-end customer experience by resolving tickets in Zendesk, maintaining CRM data, and collaborating with Account Managers and Operations. Requires 1+ year of client-facing experience and a bachelor's degree.
The Concierge Manager will build and lead a high-performing customer support team, creating a best-in-class experience for customers throughout the tax process. This role involves establishing service standards, workflows, and KPIs, and identifying opportunities for automation and process optimization.
Lead and develop a team of User Operations Managers, owning performance for the NAMER region. Drive operational excellence, implement process changes, and leverage AI and automation to improve efficiency and customer experience.
Pearl is seeking a Part-Time Insurance Verification Associate with expertise in dental insurance plans and payer systems. This role involves auditing insurance verification workflows, documenting gaps, and collaborating with engineering, product, sales, and customer success to resolve issues and validate fixes.
The Customer Support Operations Manager will build Kaizen's customer support operations from the ground up, designing escalation paths, optimizing support metrics, and owning the support tooling stack. This role requires deep experience in customer support operations and a track record of improving support metrics.
As a User Operations Associate, you will be a key member of the customer success team, helping clients use the product and handling operational tasks. You will conduct live tutorials, analyze user outcomes, and contribute to the product roadmap.
Trade Desk Representative providing inbound phone, chat, and email support for tastytrade's retail brokerage customers. Assist with complex option order execution, analyze positions and strategies, and help self-directed investors with platform and account questions. Requires FINRA Series 3/7/63 licenses and 2-3 years high-volume customer service experience.
As a Client Support Analyst, you will identify, respond to, and resolve issues and questions raised by Addepar’s clients, providing hands-on support and working with complex data sets. You will collaborate with Engineering, Data, Product, and Account Manager teams to ensure client satisfaction.
As a Product Support Specialist, you will provide end-to-end customer support, troubleshoot technical issues, and gather customer feedback to inform product decisions. This role requires excellent communication skills and a passion for technology.
As a Product Support Specialist, you will provide end-to-end customer support, investigate and resolve technical issues, and surface customer feedback to inform product choices. This role involves engaging with a technical customer community and contributing to technical documentation.
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues. Handle renewals, refunds, payment failures, and enterprise billing workflows while partnering with Finance and Engineering.
Lead and scale customer support operations for a fintech infrastructure company serving major partners. Build support frameworks, manage BPO relationships, implement AI tooling, and own SLA performance across complex partner ecosystems.
Provide customer support for Rippling's HR, IT, and Finance platform, specializing in US benefits administration including health, dental, vision, leaves, and disability plans. Requires 1-4 years of benefits domain experience, relevant certifications, and strong SaaS troubleshooting skills.
Part-time remote Customer Support Specialist handling high-volume phone, chat, email, and social media support for Skylight Calendar customers. Requires 2+ years experience, Zendesk/CRM proficiency, and weekend availability.
Resolves complex medical billing and insurance cases by reviewing EOBs for CPT/ICD-10 coding accuracy, contacting providers/insurers, and advocating for users. Requires 2+ years in billing/coding and strong communication skills.
Own and resolve complex medical billing and insurance cases end-to-end for users, advocating with providers and insurers via phone/email/fax. Requires 2+ years in healthcare advocacy or billing, HIPAA knowledge, and flexible EST scheduling.
Handles customer inquiries via email and live chat with empathy, manages high volume (200 tickets/day), spots trends, creates Jira tickets, and escalates issues. Requires 2+ years digital support experience and Zendesk proficiency in a fast-paced hybrid NYC environment.
Provides front-line customer support for real estate software platform, resolving inquiries via phone, email, and chat within SLAs. Requires 2+ years experience, strong communication, CRM tools like Salesforce/Intercom, and basic HTML.
Handles billing inquiries and resolves complex payment issues for SaaS customers, collaborating with internal teams. Requires 1-4 years SaaS support experience, billing knowledge, bachelor's degree, and residence in Pacific/Mountain timezone.
Provide first-line customer support via chat, troubleshoot issues, and guide clients on using the child care management platform. Requires a bachelor's degree and strong problem-solving skills in a fast-paced environment.