Customer Support Specialist, HRIS
Provides product guidance and resolves customer issues across Rippling's HR, Finance, and IT platform through email, chat, and video support. The role requires strong communication, problem-solving, organization, and residence in a Pacific or Mountain timezone state.
About the job
Responsibilities
- Become a product expert and maintain strong knowledge of Rippling's products.
- Own customer issues from start to finish in a dynamic, fast-paced environment.
- Respond promptly and professionally to customer inquiries via email, chat, and video conferencing.
- Resolve product and service issues by identifying customer concerns, determining causes, explaining solutions, and following up to ensure resolution.
- Document and track customer interactions, transactions, comments, and complaints in the company's CRM system.
- Gather customer feedback and share insights with Product and Engineering teams to improve products and services.
- Stay current on company policies, procedures, and product updates.
- Work effectively under time constraints and meet schedules, including unexpected deadlines.
- Deliver exceptional service and ensure customer satisfaction.
Requirements
- Bachelor's or associate's degree.
- 0–4 years of professional work experience or prior internship experience.
- Currently reside in a Pacific or Mountain timezone state and be able to work a shift between 9:00 a.m. and 6:00 p.m. PST.
- Demonstrated problem-solving ability and attention to detail.
- Strong time-management and prioritization skills.
- Excellent written and verbal communication skills.
Compensation and Benefits
- Tier 2: $23.49 per hour.
- Tier 3: $22.19 per hour.
- Eligible employees may receive bonuses, commissions, and/or equity, subject to applicable plans and company policy.
- Benefits may include medical, dental, vision, life insurance, retirement benefits, and paid time off, as determined by company policy.
Skills
CRM, HRIS, Problem Solving, Time Management, Customer Service, Written Communication, Verbal Communication, Email Support, Chat Support
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