Consumer Operations Associate
Supports external users by troubleshooting issues, improving operational processes, and partnering with internal teams on product and workflow improvements. The role requires customer-facing operations experience, strong communication and problem-solving skills, and comfort in a fast-moving office environment.
About the job
Responsibilities
- Troubleshoot and solve external user issues.
- Analyze processes and initiate changes to scale operations and improve user experience.
- Work closely with other Stripe teams to improve product offerings and messaging around new products and features.
- Gain insights into how businesses on Stripe scale and operate.
- Help build a new team and operational culture for Stripe.
- Partner with global operations specialists or business process owners to run a critical workflow.
Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Strong critical-thinking and problem-solving abilities.
- Prior experience in customer service or internal and external user-facing operations.
- Interest in learning technical products and processes; organized, self-motivated, and passionate about solving user challenges.
- Process-oriented mindset and ability to execute.
- Willingness to work in an in-office environment with strong cross-team collaboration.
- Ability to prioritize in a fast-moving environment.
- Humility and a proven ability to work effectively across teams and with external partners.
- Willingness to periodically work a weekend day in exchange for a weekday off; daytime shifts run from morning through early evening.
Nice to have
- Prior user-support experience or knowledge.
- Experience with projects or process-improvement initiatives.
Skills
Customer Service, User Support, Process Improvement, Critical Thinking, Problem Solving, Technical Products, Operations Management, Cross-Team Collaboration
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