Support Operations Specialist owns tools, workflows, and processes for the support function, building automations with AI and Zapier to improve efficiency, analyzing data for insights, and triaging customer inquiries. Requires 1-2 years in support ops or automation building.
Reviews transactions in real-time to prevent fraud, identifies patterns and account takeovers, handles customer appeals and escalations on the Instacart platform. Requires 1-2+ years in fraud/support, strong communication, and weekend availability.
Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.
Senior Support Engineer troubleshoots complex technical issues in n8n workflows, integrations, and performance for enterprise and community users. Requires 3-5+ years experience with JavaScript, Node.js, Docker, APIs, networking, collaborating with engineering on resolutions.
Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.
Builds AI agents, workflows, and automations to scale technical support operations, including ticket triage, routing, summarization, and insights from support data. Requires 3+ years experience in Python, applied AI, and support processes to improve customer experience.
Leads a team providing Tier 2/3 support for end users of AI platform in housing/healthcare, handling escalations via SQL/logs/APIs, ensuring quality, and driving improvements with Engineering/Product. Requires 4+ years support experience, technical skills, and team management; fintech background preferred.
Triage and reproduce customer issues for AI sandbox platform, analyze logs, maintain documentation, and escalate to engineering. Requires 2+ years technical support experience, Linux/Python/TypeScript proficiency, and strong async communication.
Leads knowledge base architecture and cross-functional programs for human and AI agents, optimizing content structure, metadata, and retrieval for accurate issue resolution. Builds and manages AI workforce agents, enforces authoring standards, and mentors team on AI-aware practices. Requires 5+ years in knowledge management and 2+ years in AI systems.
Serves as trusted technical advisor for Federal customers, troubleshooting complex network issues, performing root cause analysis, and driving resolutions with engineering. Requires TS/SCI with FSP, strong networking fundamentals, and customer-facing skills.
Support Engineer bridges engineering and client teams by diagnosing customer issues, debugging production problems, writing scripts/queries, and creating specs for fixes in a SaaS healthcare platform. Requires 3+ years experience, database skills, coding ability, and strong communication.
Handles technical customer support for SaaS platform including troubleshooting APIs/databases, writing scripts, collaborating with engineering, and driving product improvements. Requires 2+ years technical support experience, SQL/API skills, and strong problem-solving.
Provides white-glove technical support to enterprise customers, troubleshooting complex issues on Notion's platform and AI features, reproducing bugs, and collaborating with engineering. Requires 10+ years experience with APIs, SSO, desktop apps, and strong problem-solving skills.
Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.
Provides expert technical support for Observe by Snowflake's AI-powered observability platform, troubleshooting complex issues in customer environments, managing escalations, and collaborating with engineering teams. Requires 5+ years experience, Kubernetes proficiency, cloud platforms, and scripting skills.
Leads Production Support Engineering team to ensure platform reliability, operational excellence, and customer satisfaction in scaling B2B SaaS. Requires 7+ years in technical support/DevOps/SRE, 5+ years managing teams, and expertise in cloud, containers, and observability tools.
Software Engineer in Production Support debugs complex product issues across frontend, APIs, and data flows, ships fixes, and improves system reliability as technical escalation for support team. Requires 2+ years experience with TypeScript, React, Node.js, Python, GraphQL, and PostgreSQL.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage experience, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides advanced technical support to customers using fal's AI platform, troubleshooting APIs, integrations, and errors via email, chat, and Slack. Analyzes logs, reproduces bugs, documents issues, and collaborates with engineering for improvements.
Provides onsite and remote technical support, training, troubleshooting, and maintenance for Skydio's UAS products to defense and government customers. Requires 3+ years UAS field support experience, strong problem-solving, and up to 80% global travel.
Solutions Architect owns post-sales customer engagements, resolves complex technical support issues, builds automation and self-service tools for scalable support, and occasionally assists pre-sales. Requires 3+ years customer-facing technical experience and strong software engineering in modern languages.
Manages a team of Technical Support Engineers providing high-quality support for enterprise software, driving process improvements, and collaborating cross-functionally. Requires 5+ years technical support experience, 2+ years people management, and expertise in REST APIs, scripting, containers.
AI Support Engineer handles first-line customer issues for AI-powered dev tools, using CS and AI knowledge to troubleshoot, escalate, document, and test products across enterprise environments. Requires 2+ years technical experience, CS degree, and proficiency in Python/Java/Go.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.
Provides L3 technical support for Redis Enterprise, troubleshooting complex issues, performing root cause analysis, and collaborating with engineering for top customers. Requires 5+ years experience, Linux/networking expertise, scripting, and cloud knowledge; weekend shifts required.
Diagnoses and resolves complex technical issues for customers using log analysis, system diagnostics, and DevOps tools. Requires 2-4 years experience, strong troubleshooting skills, and knowledge of Linux, Kubernetes, and SCADA systems.
Senior Community Support Engineer provides technical solutions to developers in public forums and Office Hours, debugs JavaScript/SQL/API issues, curates community content, and collaborates with engineering teams. Requires 3+ years experience and advanced JavaScript proficiency.
Provides technical customer support for SaaS product used by Airbnb hosts, troubleshooting issues, creating educational content, and advocating for user needs to product/engineering teams. Requires 3+ years in SaaS support and adaptability to fast-paced changes.
Resolves complex technical issues for customers using Kubernetes GPU clusters in AI training and inference. Requires 3+ years customer-facing experience, AI/ML/GPU expertise, and infrastructure skills like Kubernetes and Ansible.
Serves as technical expert for employer customers on benefits platform, resolving complex issues via support channels, investigating logs/databases, and collaborating with engineering. Requires 3+ years B2B technical support experience and strong communication skills.
Provides technical support for cloud security product, troubleshooting customer issues, automating solutions, and managing escalations. Requires 5+ years technical support experience, cloud platforms, Kubernetes, and scripting proficiency.
Entry-level Technical Solutions Analyst providing first-line technical support, troubleshooting web-based applications, and maintaining documentation in a healthcare tech environment.
Technical Support Engineer leads escalation for technical issues in LLM applications and AI agents, diagnosing problems across setups, products, and deployments. Requires 4+ years experience, Python proficiency, and expertise in Kubernetes, Docker, and observability tools.
Hands-on technical support role troubleshooting issues in Bolt.new/StackBlitz using front-end tech, creating docs, QA testing, and voicing customer feedback to product/engineering teams. Requires strong communication and customer empathy in a fast-paced remote environment.
Manages post-sale technical relationships with strategic developer customers, diagnosing complex API and integration issues, building solutions, and driving account health. Requires 5+ years in customer-facing technical roles with strong API expertise including OAuth, REST, and Node.js.
Provides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.
Provides technical support to customers via tickets, phone, and email, including desktop/application troubleshooting, issue analysis, and on-call rotation in on-prem/hosted environments. Requires 2-3+ years IT experience, Bachelor's degree, SQL/PowerShell proficiency, and IT infrastructure knowledge like VMware and Active Directory.
Leads customer engineering team by handling technical support, debugging integrations, and escalating issues while building processes, AI automation, and cross-functional collaboration to drive partner success and product insights in payments infrastructure.
Forward Deployed Engineer splits time supporting customers with debugging, POCs, and integrations while building SDKs, prototypes, and platform enhancements. Requires strong software fundamentals, full-stack curiosity, and customer-facing problem-solving skills.
Provides hands-on field support for hardware/software systems in operational environments, diagnosing issues, troubleshooting networks/Linux, and collaborating with engineering for resolutions. Requires 5+ years experience, BS in CS/engineering, strong C++/Python skills, and up to 75% travel.
Enterprise Customer Support Specialist resolves complex technical issues for enterprise Pro customers using AI tools and automation, troubleshoots via tickets/Slack/calls, and drives product improvements. Requires 3+ years B2B support, AI prompting experience, and support platform proficiency.
Provides technical and creative support to enterprise customers, managing complex inquiries, investigating issues, and collaborating with Product and Engineering. Requires 3-5+ years in customer-facing technical roles, autonomy, and experience with video editing, generative AI, and creative workflows.
Provides technical support to government customers, troubleshooting complex AI product issues under FedRAMP, scripting automations with Python/OpenAI tools, and partnering cross-functionally to scale operations. Requires 8+ years experience and expert problem-solving.
Support Operations Engineer owns customer interactions end-to-end, identifies recurring issues for product/engineering improvements, maintains AI-powered knowledge bases and support tooling, and analyzes data for operational enhancements in a B2B tech environment.
Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.
Support Operations Specialist owns tools, workflows, and processes for the support function, building automations with AI and Zapier to improve efficiency, analyzing data for insights, and triaging customer inquiries. Requires 1-2 years in support ops or automation building.
Reviews transactions in real-time to prevent fraud, identifies patterns and account takeovers, handles customer appeals and escalations on the Instacart platform. Requires 1-2+ years in fraud/support, strong communication, and weekend availability.
Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.
Senior Support Engineer troubleshoots complex technical issues in n8n workflows, integrations, and performance for enterprise and community users. Requires 3-5+ years experience with JavaScript, Node.js, Docker, APIs, networking, collaborating with engineering on resolutions.
Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.
Builds AI agents, workflows, and automations to scale technical support operations, including ticket triage, routing, summarization, and insights from support data. Requires 3+ years experience in Python, applied AI, and support processes to improve customer experience.
Leads a team providing Tier 2/3 support for end users of AI platform in housing/healthcare, handling escalations via SQL/logs/APIs, ensuring quality, and driving improvements with Engineering/Product. Requires 4+ years support experience, technical skills, and team management; fintech background preferred.
Triage and reproduce customer issues for AI sandbox platform, analyze logs, maintain documentation, and escalate to engineering. Requires 2+ years technical support experience, Linux/Python/TypeScript proficiency, and strong async communication.
Leads knowledge base architecture and cross-functional programs for human and AI agents, optimizing content structure, metadata, and retrieval for accurate issue resolution. Builds and manages AI workforce agents, enforces authoring standards, and mentors team on AI-aware practices. Requires 5+ years in knowledge management and 2+ years in AI systems.
Serves as trusted technical advisor for Federal customers, troubleshooting complex network issues, performing root cause analysis, and driving resolutions with engineering. Requires TS/SCI with FSP, strong networking fundamentals, and customer-facing skills.
Support Engineer bridges engineering and client teams by diagnosing customer issues, debugging production problems, writing scripts/queries, and creating specs for fixes in a SaaS healthcare platform. Requires 3+ years experience, database skills, coding ability, and strong communication.
Handles technical customer support for SaaS platform including troubleshooting APIs/databases, writing scripts, collaborating with engineering, and driving product improvements. Requires 2+ years technical support experience, SQL/API skills, and strong problem-solving.
Provides white-glove technical support to enterprise customers, troubleshooting complex issues on Notion's platform and AI features, reproducing bugs, and collaborating with engineering. Requires 10+ years experience with APIs, SSO, desktop apps, and strong problem-solving skills.
Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.
Provides expert technical support for Observe by Snowflake's AI-powered observability platform, troubleshooting complex issues in customer environments, managing escalations, and collaborating with engineering teams. Requires 5+ years experience, Kubernetes proficiency, cloud platforms, and scripting skills.
Leads Production Support Engineering team to ensure platform reliability, operational excellence, and customer satisfaction in scaling B2B SaaS. Requires 7+ years in technical support/DevOps/SRE, 5+ years managing teams, and expertise in cloud, containers, and observability tools.
Software Engineer in Production Support debugs complex product issues across frontend, APIs, and data flows, ships fixes, and improves system reliability as technical escalation for support team. Requires 2+ years experience with TypeScript, React, Node.js, Python, GraphQL, and PostgreSQL.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 4+ years fintech/brokerage experience, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone, chat, and cases during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides front-line support for retail active trading platform, handling inquiries on accounts, PDT, onboarding, and billing via phone and chat during market hours. Requires 2+ years fintech/brokerage support, Series 7/63 licenses, and trading knowledge.
Provides advanced technical support to customers using fal's AI platform, troubleshooting APIs, integrations, and errors via email, chat, and Slack. Analyzes logs, reproduces bugs, documents issues, and collaborates with engineering for improvements.
Provides onsite and remote technical support, training, troubleshooting, and maintenance for Skydio's UAS products to defense and government customers. Requires 3+ years UAS field support experience, strong problem-solving, and up to 80% global travel.
Solutions Architect owns post-sales customer engagements, resolves complex technical support issues, builds automation and self-service tools for scalable support, and occasionally assists pre-sales. Requires 3+ years customer-facing technical experience and strong software engineering in modern languages.
Manages a team of Technical Support Engineers providing high-quality support for enterprise software, driving process improvements, and collaborating cross-functionally. Requires 5+ years technical support experience, 2+ years people management, and expertise in REST APIs, scripting, containers.
AI Support Engineer handles first-line customer issues for AI-powered dev tools, using CS and AI knowledge to troubleshoot, escalate, document, and test products across enterprise environments. Requires 2+ years technical experience, CS degree, and proficiency in Python/Java/Go.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.
Provides L3 technical support for Redis Enterprise, troubleshooting complex issues, performing root cause analysis, and collaborating with engineering for top customers. Requires 5+ years experience, Linux/networking expertise, scripting, and cloud knowledge; weekend shifts required.
Diagnoses and resolves complex technical issues for customers using log analysis, system diagnostics, and DevOps tools. Requires 2-4 years experience, strong troubleshooting skills, and knowledge of Linux, Kubernetes, and SCADA systems.
Senior Community Support Engineer provides technical solutions to developers in public forums and Office Hours, debugs JavaScript/SQL/API issues, curates community content, and collaborates with engineering teams. Requires 3+ years experience and advanced JavaScript proficiency.
Provides technical customer support for SaaS product used by Airbnb hosts, troubleshooting issues, creating educational content, and advocating for user needs to product/engineering teams. Requires 3+ years in SaaS support and adaptability to fast-paced changes.
Resolves complex technical issues for customers using Kubernetes GPU clusters in AI training and inference. Requires 3+ years customer-facing experience, AI/ML/GPU expertise, and infrastructure skills like Kubernetes and Ansible.
Serves as technical expert for employer customers on benefits platform, resolving complex issues via support channels, investigating logs/databases, and collaborating with engineering. Requires 3+ years B2B technical support experience and strong communication skills.
Provides technical support for cloud security product, troubleshooting customer issues, automating solutions, and managing escalations. Requires 5+ years technical support experience, cloud platforms, Kubernetes, and scripting proficiency.
Entry-level Technical Solutions Analyst providing first-line technical support, troubleshooting web-based applications, and maintaining documentation in a healthcare tech environment.
Technical Support Engineer leads escalation for technical issues in LLM applications and AI agents, diagnosing problems across setups, products, and deployments. Requires 4+ years experience, Python proficiency, and expertise in Kubernetes, Docker, and observability tools.
Hands-on technical support role troubleshooting issues in Bolt.new/StackBlitz using front-end tech, creating docs, QA testing, and voicing customer feedback to product/engineering teams. Requires strong communication and customer empathy in a fast-paced remote environment.
Manages post-sale technical relationships with strategic developer customers, diagnosing complex API and integration issues, building solutions, and driving account health. Requires 5+ years in customer-facing technical roles with strong API expertise including OAuth, REST, and Node.js.
Provides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.
Provides technical support to customers via tickets, phone, and email, including desktop/application troubleshooting, issue analysis, and on-call rotation in on-prem/hosted environments. Requires 2-3+ years IT experience, Bachelor's degree, SQL/PowerShell proficiency, and IT infrastructure knowledge like VMware and Active Directory.
Leads customer engineering team by handling technical support, debugging integrations, and escalating issues while building processes, AI automation, and cross-functional collaboration to drive partner success and product insights in payments infrastructure.
Forward Deployed Engineer splits time supporting customers with debugging, POCs, and integrations while building SDKs, prototypes, and platform enhancements. Requires strong software fundamentals, full-stack curiosity, and customer-facing problem-solving skills.
Provides hands-on field support for hardware/software systems in operational environments, diagnosing issues, troubleshooting networks/Linux, and collaborating with engineering for resolutions. Requires 5+ years experience, BS in CS/engineering, strong C++/Python skills, and up to 75% travel.
Enterprise Customer Support Specialist resolves complex technical issues for enterprise Pro customers using AI tools and automation, troubleshoots via tickets/Slack/calls, and drives product improvements. Requires 3+ years B2B support, AI prompting experience, and support platform proficiency.
Provides technical and creative support to enterprise customers, managing complex inquiries, investigating issues, and collaborating with Product and Engineering. Requires 3-5+ years in customer-facing technical roles, autonomy, and experience with video editing, generative AI, and creative workflows.
Provides technical support to government customers, troubleshooting complex AI product issues under FedRAMP, scripting automations with Python/OpenAI tools, and partnering cross-functionally to scale operations. Requires 8+ years experience and expert problem-solving.
Support Operations Engineer owns customer interactions end-to-end, identifies recurring issues for product/engineering improvements, maintains AI-powered knowledge bases and support tooling, and analyzes data for operational enhancements in a B2B tech environment.
Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.