Provides technical support for advertisers and sales teams, troubleshooting ad setup, tracking, and performance issues while partnering with Engineering, Product, and Operations. Requires 4+ years of client-facing technical experience, advertising technology knowledge, strong analytics skills, and excellent communication.

Operates and troubleshoots a large-scale satellite and data center network, responding to incidents, coordinating maintenance, and resolving customer escalations. Requires at least one year of network or IT operations experience; networking certifications and programming skills are advantageous.

Senior Production Support Engineer responsible for resolving complex customer-facing production incidents, leading Sev1 response, and improving platform reliability. Requires 7+ years of experience, strong REST API and cloud knowledge, Linux and networking familiarity, and excellent communication skills.

Provides tier-one post-sale technical and client support for US customers, resolving standard issues across product, billing, reporting, and moderation workflows. Requires advanced business English, strong customer communication, prioritization, and a willingness to develop technical support expertise.

Provides technical support to major customers by troubleshooting MongoDB architecture, performance, recovery, security, and infrastructure issues. The role requires 4+ years of relevant experience, database and distributed-systems expertise, strong diagnostics, and customer communication skills.

Handles complex customer escalations involving network monitoring, troubleshooting systems and containerized environments, and building diagnostic tooling. The role also mentors support engineers and partners with Engineering and Product to improve the platform.

Manages and develops Premier Support Engineering teams, overseeing performance, initiatives, and high-priority customer escalations. The role requires people-management experience, including managing managers, plus programming, Linux, troubleshooting, and client-centric analytical skills.

Provides multi-channel technical support and platform guidance to Datadog’s Premier Customers, reproducing issues, investigating integrations, and building customer relationships. The role requires 5+ years of SaaS technical support experience, programming familiarity, Linux knowledge, and weekend availability.

Provides multi-channel technical support to Datadog Premier Customers, troubleshooting platform issues and integrations while educating users and building customer relationships. Requires 2+ years of SaaS technical support experience, programming familiarity, basic Linux knowledge, and Portuguese-English bilingual fluency.

Investigates complex customer escalations involving usage metering, billing anomalies, cloud costs, and telemetry. The role partners with Product, Engineering, Finance, and Solutions teams to identify root causes, build diagnostics and enablement resources, and improve billing transparency.

Leads and mentors a Solutions Engineering team handling technical customer requests, troubleshooting, escalations, demos, and incident response. The role requires team leadership, basic programming and Linux knowledge, client focus, and fluency in English and Japanese.

Provides high-priority technical support to premium and enterprise customers in English and Japanese, resolving complex platform issues, leading incident communications, and improving support tooling. Requires 4+ years of technical or developer support experience and strong JavaScript or Python debugging skills.

Own complex enterprise technical escalations, diagnose API, networking, mobile SDK, and deployment issues, and drive root-cause resolution with Engineering. The role requires 6+ years in technical support or solutions engineering, production coding experience, and strong automation and diagnostic skills.

Own recurring supply chain operations including pharmacy partner invoicing, demand translation, capacity planning, and reporting. The role requires 5+ years of relevant experience, advanced spreadsheet modeling, and strong operational process ownership in a fast-changing environment.

Provides advanced technical support to major customers running mission-critical MongoDB deployments, resolving architecture, performance, recovery, security, and storage issues. The role requires at least five years of systems or database engineering experience, strong troubleshooting skills, and coding or scripting ability.

Provides technical support to large customers by troubleshooting MongoDB architecture, performance, security, recovery, and infrastructure challenges. The role requires broad systems, networking, database, cloud, and authentication expertise, with opportunities to develop support tooling and handle escalations.

Provides advanced technical support for enterprise MongoDB deployments, diagnosing database, cloud, infrastructure, networking, performance, and recovery issues. The role requires 5–6 years of engineering experience, including technical support or systems administration, plus strong customer communication skills.

Provides advanced technical support for customers running MongoDB workloads, troubleshooting database, application, operating system, and infrastructure issues. The role requires 5–6 years of relevant experience, strong Linux and networking expertise, scripting ability, and excellent customer communication skills.

Provides frontline technical support for MongoDB Atlas customers, investigating connectivity, availability, UI, and platform issues while escalating complex problems to engineering. The role requires strong communication, networking and operating-system knowledge, and customer service experience.

Provides advanced technical support to customers and ISV partners, troubleshooting production database, application, networking, and storage issues. The role requires systems engineering experience, database expertise, coding or scripting ability, and strong customer communication skills.

Provides technical support and advisory expertise to large customers running MongoDB, addressing architecture, performance, recovery, security, and operational challenges. The role requires strong troubleshooting, communication, collaboration, and experience with databases, systems, networks, or cloud infrastructure.

Provides technical support for MongoDB cloud products, advising customers, diagnosing issues across cloud environments, and advocating for user needs. The role requires Linux and networking fundamentals, cloud-provider knowledge, troubleshooting ability, and strong communication skills.

Provides hands-on technical support for enterprise customers, troubleshooting cloud MDM configurations, integrations, APIs, code, and distributed data systems. The role requires a bachelor's degree and at least three years of experience in customer-facing SaaS, cloud, MDM, and engineering or support environments.

Provides advanced technical support for Reltio’s enterprise platform by debugging UI, API, performance, and data issues across the application stack. The role requires a bachelor’s degree, 5+ years of experience, and expertise in MDM, distributed systems, cloud platforms, and troubleshooting.

Provides technical support for enterprise analytics customers by diagnosing SQL, database, and data-platform issues, coordinating resolutions with engineering and product teams, and developing scalable troubleshooting processes and tools.

Provides advanced technical support for customers running AI inference and fine-tuning services, GPU clusters, and Kubernetes endpoints. The role requires 6+ years in customer-facing infrastructure, SRE, DevOps, or similar work, including AI-service support experience.

Provides hands-on technical support for customers operating Kubernetes GPU clusters and AI infrastructure. The role requires at least three years of customer-facing technical experience, including support experience, plus expertise in HPC, GPU technologies, troubleshooting, and cross-functional collaboration.

Supports strategic enterprise customers by diagnosing complex SaaS issues, managing escalations, and partnering with Sales, Product, and Engineering. Requires at least three years of technical support experience, expertise with SAML/SSO and SCIM, and fluency in Korean.

Resolves complex Databricks customer escalations by analyzing logs and metrics, troubleshooting distributed data environments, and bridging frontline support with engineering. The role requires 7+ years of experience, strong Python or Shell scripting, cloud expertise, Linux and networking skills, and a bachelor's degree.

Leads and develops a regional technical support organization in India, resolving complex SaaS and data-platform customer issues while improving operations and customer adoption. Requires 15+ years in technology, 6+ years managing technical support engineers, and hands-on cloud and troubleshooting expertise.

Provides high-touch technical support for strategic customers by resolving complex Apache Spark and data engineering issues, managing critical cases, and coordinating with internal teams. Requires at least three years of data engineering and application development experience plus strong customer communication and troubleshooting skills.

Own technical customer support by troubleshooting product and account issues, writing actionable bug reports, and partnering with Engineering and Product. The role also builds scalable support systems, reporting, knowledge resources, and AI-assisted workflows for enterprise customers.

Provides technical support for cloud security customers in Japanese and English, troubleshooting issues across code, Linux, Kubernetes, networking, and cloud environments. The role also develops scalable support automations and requires at least five years of customer-facing technical experience.

Serves as the technical escalation point for complex API, provisioning, and connectivity issues, while mentoring Tier 1 support and translating root causes for customers and internal teams. Requires strong troubleshooting, communication, and operational ownership skills.

Provides post-sales technical support for the Fortanix platform, including deployments, troubleshooting, issue reproduction, and customer escalations. Requires 5+ years in a support organization and hands-on experience with Linux, containers, scripting, and cloud HSM/KMS technologies.

Provides technical support for Self-managed and SaaS customers, troubleshooting Linux systems, logs, code, and complex GitLab implementations. The role also contributes bug fixes, documentation, support processes, cross-functional collaboration, and rotating weekday/weekend coverage.

Provides advanced technical support and advisory services to major GitLab customers, troubleshooting Linux, GitLab, CI/CD, and infrastructure issues while coordinating cross-functional resolutions and creating reusable support content.

Provides technical support for Self-managed and SaaS customers by troubleshooting Linux systems, investigating logs and code, reproducing bugs, and collaborating with engineering and product teams. The role requires customer-facing case management, scripting, Git, CI/CD, and DevOps experience.

Troubleshoots complex customer issues across self-managed and SaaS GitLab environments using Linux systems, logs, code, and support tooling. The role also contributes fixes, documentation, automation, cross-functional collaboration, and on-call support.

Owns the performance, maintenance, support, and event production of workplace AV systems across an office. The role requires 5+ years of hands-on AV experience, strong troubleshooting and documentation skills, and the ability to support stakeholders, vendors, and live events independently.

Serves as the technical leader for complex Enterprise accounts, overseeing integrations, migrations, troubleshooting, and optimization initiatives. The role requires 5+ years in customer-facing technical work, strong project leadership, and expertise connecting technical decisions to customer outcomes.

Provides frontline technical support by troubleshooting customer networking, device, Linux, and backend-service issues. The role requires strong networking fundamentals, customer communication, structured problem-solving, and a bachelor’s degree, with onsite collaboration in Sunnyvale.

Leads complex developer support escalations and integration architecture while advising strategic customers and partners. The role influences product direction, mentors support engineers, and requires 8+ years of technical customer-facing experience plus deep identity protocol, SCIM, cloud, API, and programming expertise.

Provides customer-facing technical support for software issues through phone, email, and chat while documenting interactions and coordinating with internal technical teams. The entry-level role requires strong communication, problem-solving skills, and familiarity with Mac and Windows.

Supports technical customers running production ML workloads by troubleshooting distributed systems, Kubernetes, GPU infrastructure, and inference platforms. The role also drives reliability improvements, tooling, observability, and operational guidance across platform teams.

Provides tier 1/2 technical support for housing product clients using Zendesk, troubleshoots issues, maintains documentation, and collaborates on improvements. Requires technical proficiency, analytical skills, and onsite office presence.

Provides technical client support for EliseAI’s housing platform by troubleshooting Tier 1 issues, investigating logs and configurations, documenting bugs, and coordinating escalations with Solutions Engineering and Engineering. The role requires at least one year of technical support experience, strong communication, and analytical skills.

Provides technical support to housing customers by troubleshooting issues, investigating bugs with SQL and logs, and advising on AI configurations. Requires 1-3 years experience, CS bachelor's or equivalent, and onsite office presence.

Supports enterprise users by troubleshooting integrations, leading technical and business conversations, and implementing operational solutions across fraud, disputes, declines, adoption, and expansion. Requires at least three years of client-facing experience, API and SQL familiarity, and strong communication skills.

Supports external users by troubleshooting issues, communicating resolutions, and investigating workflows with SQL. The role also improves processes, partners across teams, and operates in an in-office, shift-based environment in Mexico City.