Technical Services Engineer - Partners
Provides advanced technical support to customers and ISV partners, troubleshooting production database, application, networking, and storage issues. The role requires systems engineering experience, database expertise, coding or scripting ability, and strong customer communication skills.
About the job
Responsibilities
- Work alongside large customers and partners to solve complex issues involving architecture, performance, recovery, and security.
- Serve as an expert resource on best practices for running MongoDB at scale.
- Advocate for customer and partner needs by collaborating with product management and development teams.
- Contribute to internal software projects, including support tools for performance, benchmarking, and diagnostics.
- Mentor and ramp up new team members while building knowledge of MongoDB product lines.
- Work with ISV partners to ensure excellence for joint customers.
Requirements
- Hands-on systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting.
- Strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS.
- Experience building and maintaining complex, mission-critical production database systems, including RDBMS or NoSQL systems.
- Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
- Experience analyzing and troubleshooting issues holistically, from the application tier through the database to storage.
- Excellent communication skills and the ability to remain calm under pressure.
- Desire to help others and rapidly learn new technical skills.
Nice-to-haves
- Experience using or managing MongoDB.
- Experience with cloud service stacks such as AWS, Azure, or Google Cloud.
- Understanding of authentication systems such as LDAP, Kerberos, or Active Directory.
- Experience with Kubernetes or other orchestration systems using vendor-specific enterprise operators.
- Familiarity with distributed version control systems, particularly Git.
- Understanding of the GenAI landscape and technology companies in this space.
Benefits
- Supportive and enriching workplace culture.
- Employee affinity groups.
- Fertility assistance.
- Generous parental leave policy.
Skills
Linux, DNS, TCP/IP, Ssl/Tls, MongoDB, Rdbms, NoSQL, Java, Python, Ruby, C++, JavaScript, Node.js, Go, AWS
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