Associate TSE II

Provides technical support for MongoDB cloud products, advising customers, diagnosing issues across cloud environments, and advocating for user needs. The role requires Linux and networking fundamentals, cloud-provider knowledge, troubleshooting ability, and strong communication skills.

About the job

Responsibilities

Advise customers on strategies and documented practices for making best use of MongoDB cloud products.
Translate technical concepts and patterns into generalist terms for customers.
Help customers understand, install, and use applications effectively.
Troubleshoot technical problems across MongoDB cloud products and varied environments.
Advocate for users’ needs by collaborating with product management and development teams.

Requirements

Excellent written and verbal communication skills.
Knowledge of a wide range of internet technologies.
Solid fundamentals in Linux and networking.
Knowledge of Amazon Web Services or another major cloud provider.
Ability to diagnose and troubleshoot problems across varied environments.
Patience, empathy, and a genuine desire to help others.
Previous technical support experience.

Nice-to-haves

Fluency in a foreign language, especially Spanish, Japanese, or Mandarin.
Industry certifications such as Red Hat Certified Engineer or AWS Certified Solutions Architect.
Fundamental understanding of MongoDB or other databases, such as Elasticsearch, MySQL, or PostgreSQL.

Benefits

Employee affinity groups.
Fertility assistance.
Generous parental leave policy.
Supportive professional development and employee wellbeing programs.

Skills

Linux, Networking, Amazon Web Services, Cloud Computing, Technical Troubleshooting, Technical Support, MongoDB, Elasticsearch, MySQL, Postgres, Red Hat Certified Engineer, Aws Certified Solutions Architect