Associate TSE II
Provides technical support to large customers by troubleshooting MongoDB architecture, performance, security, recovery, and infrastructure challenges. The role requires broad systems, networking, database, cloud, and authentication expertise, with opportunities to develop support tooling and handle escalations.
About the job
Responsibilities
- Advise customers and solve complex MongoDB problems across the database server, drivers, cloud, infrastructure, Atlas, and Cloud Manager ecosystems.
- Resolve customer questions involving architecture, performance, recovery, security, and operating MongoDB at scale.
- Advocate for customer needs with product management and development teams.
- Contribute to internal projects, including software development for performance, benchmarking, and diagnostic support tools.
- Complete new-hire training and the MongoDB Certified DBA Associate exam.
- Develop advanced diagnostic expertise and independently handle technical escalations.
Requirements
- Strong technical experience in multiple areas, including:
- Systems administration
- Distributed systems
- Network administration
- Database architecture and administration
- Application architecture
- Experience with authentication systems such as OIDC, SAML, LDAP, Kerberos, or Active Directory.
- Experience with virtualization technologies such as Docker and Kubernetes.
- For operations backgrounds, experience administering large-scale production environments, including hardware, operating systems such as Linux or Windows, networks, firewalls, load balancers, and cloud resources such as AWS, Azure, or Google Cloud.
Nice-to-Haves
- Experience managing large-scale databases, including relational databases or NoSQL databases.
- Experience using or managing MongoDB.
- Experience with distributed version control systems, particularly Git.
- Performance tuning and benchmarking experience.
- Experience with Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl.
Skills
MongoDB, Atlas, Cloud Manager, Linux, Windows, AWS, Microsoft Azure, GCP, Docker, Kubernetes, OIDC, SAML, Ldap, Kerberos, Git
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