Associate TSE II
Provides technical support to major customers by troubleshooting MongoDB architecture, performance, recovery, security, and infrastructure issues. The role requires 4+ years of relevant experience, database and distributed-systems expertise, strong diagnostics, and customer communication skills.
About the job
Responsibilities
- Advise customers and resolve complex MongoDB problems across the database server, drivers, cloud, and infrastructure ecosystem.
- Support services including MongoDB Atlas and Cloud Manager, covering automation, backup, and monitoring.
- Solve customer challenges involving architecture, performance, recovery, security, and operating MongoDB at scale.
- Advocate for customer needs by interfacing with product management and development teams.
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
- Work frontline with customers and handle technical escalations independently as expertise develops.
Requirements
- 4+ years of relevant experience.
- Strong understanding of systems administration and systems troubleshooting.
- Knowledge of scalable, highly available distributed systems.
- Network administration experience.
- Understanding of application architecture and data architecture and design.
- Understanding of database architecture and administration.
- Experience with performance tuning and benchmarking.
- Previous technical support experience.
- B.Tech, B.S., or equivalent work experience.
- Excellent written and verbal communication skills.
- Genuine desire to help people, with advanced diagnostic and troubleshooting skills.
- Ability to remain calm under pressure, solve problems in real time, rapidly learn technical skills, and work effectively in a team.
Nice to Have
- Familiarity with modern AI concepts and AI-assisted troubleshooting tools.
- Knowledge of one or more of Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl.
Compensation and Benefits
- Supportive and enriching workplace culture.
- Employee affinity groups.
- Fertility assistance.
- Generous parental leave policy.
- New hire training and opportunities to complete the MongoDB Certified DBA Associate exam.
Skills
MongoDB, Mongodb Atlas, Cloud Manager, Systems Administration, Distributed Systems, Network Administration, Application Architecture, Data Architecture, Database Administration, Performance Tuning, Benchmarking, Technical Support, Python, JavaScript, Ai-Assisted Tools
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