Technical Solutions Specialist- FTC
Provides technical support for advertisers and sales teams, troubleshooting ad setup, tracking, and performance issues while partnering with Engineering, Product, and Operations. Requires 4+ years of client-facing technical experience, advertising technology knowledge, strong analytics skills, and excellent communication.
About the job
Responsibilities
- Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders through internal systems.
- Troubleshoot complex ad setup, tracking, and performance issues across X Ads products.
- Partner with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives.
- Identify recurring issues and propose solutions, tooling, improved processes, and automation opportunities.
- Create documentation, FAQs, and support content.
- Monitor support metrics, campaign performance data, and trends to improve quality, efficiency, and advertiser experience.
- Manage multiple initiatives and projects, delivering measurable results against tight deadlines.
- Communicate technical campaign insights and performance data to Sales partners in a clear, business-friendly manner.
Requirements
- Bachelor's degree (BS/BA) or equivalent experience.
- 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role.
- Strong analytical skills and proficiency in Excel, SQL, Terminal, and BigQuery or similar tools.
- Experience with online advertising tracking tools, including Google Tag Manager, Google Campaign Manager, Adobe Analytics, or Tealium.
- Experience with website pixels and conversion tracking.
- Previous experience in advertising technology or the social media ecosystem.
- Experience working directly with Engineering, Sales, and Product teams on digital advertising products.
- Ability to manage multiple high-priority projects and stakeholders simultaneously.
- Excellent written and verbal communication skills, including translating complex technical concepts for technical and non-technical audiences.
- Ability to work five days per week from the Dublin office.
Preferred Skills and Experience
- Strong technical and analytical problem-solving skills.
- Customer-focused approach and ability to thrive in a fast-paced, ambiguous environment.
- Genuine interest in helping the business succeed.
Skills
Excel, SQL, Terminal, BigQuery, Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium, Conversion Tracking, Ad Operations
Similar jobs
Support Engineering jobs
PlanetScale
Remote
Supports developers and businesses using PlanetScale by troubleshooting production application and database issues, improving documentation, and translating recurring customer pain into product and process improvements. Requires SQL knowledge, programming experience, and strong technical communication.
Datadog
Dublin, IrelandInvestigates complex Database Monitoring escalations, debugs Datadog Agent integrations, and partners with Engineering and Product to improve customer outcomes. The role requires strong troubleshooting, Python code-reading, database expertise, and the ability to mentor global support teams.
ConductorOne
Remote
Provides hands-on technical support for a SaaS identity and security platform, troubleshooting integrations, APIs, containers, and hybrid deployments while guiding customers and collaborating cross-functionally. Requires 3+ years in technical support, solutions engineering, or DevOps.
Cursor
Remote
Software Engineer building AI-powered customer feedback systems, bug triage pipelines, dashboards, and internal tooling for a flat, fast-moving team.
MongoDB
Mexico City, MexicoProvides advanced technical support for enterprise MongoDB customers, troubleshooting database, infrastructure, networking, storage, and cloud issues. The role also develops diagnostic tools, advocates for customer needs, and mentors team members.