Associate Technical Services Engineer II
Provides technical support and advisory expertise to large customers running MongoDB, addressing architecture, performance, recovery, security, and operational challenges. The role requires strong troubleshooting, communication, collaboration, and experience with databases, systems, networks, or cloud infrastructure.
About the job
Responsibilities
- Work alongside large customers to solve complex challenges involving architecture, performance, recovery, security, and related MongoDB operations.
- Advise customers on best practices for running MongoDB at scale.
- Advocate for customer needs by interfacing with product management and development teams.
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Requirements
- Strong technical experience in one or more of the following areas:
- Systems administration
- Distributed systems
- Network administration
- Database architecture and administration
- Application architecture
- Data architecture and design
- Performance tuning and benchmarking
- Excellent written and verbal communication skills.
- Genuine desire to help people.
- Advanced diagnostic and troubleshooting skills, with a strong drive to investigate and solve problems.
- Ability to think on your feet, remain calm under pressure, and solve problems in real time.
- Ability to rapidly learn a wide variety of new technical skills.
- Strong teamwork, including knowing when to seek help and collaborating effectively with team members.
Nice-to-Haves
- Experience with Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl.
- Operations experience administering large-scale production environments.
- Experience with hardware, Linux, Windows, networks, firewalls, load balancers, and cloud-based resources.
- Experience with AWS, Azure, or Google Cloud Platform.
Skills
MongoDB, Systems Administration, Distributed Systems, Network Administration, Database Architecture, Performance Tuning, Java, Python, JavaScript, Node.js, Go, Linux, Windows, AWS, Microsoft Azure
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