Network Operations Technician
Operates and troubleshoots a large-scale satellite and data center network, responding to incidents, coordinating maintenance, and resolving customer escalations. Requires at least one year of network or IT operations experience; networking certifications and programming skills are advantageous.
About the job
Responsibilities
- Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interoperability and interconnections, network co-location sites, and internet points of presence.
- Provide centralized awareness and management of routine and emergency maintenance performed by company personnel and partner contractors.
- Execute rapid incident response for major network disruptions.
- Own investigation, troubleshooting, and resolution efforts for common network issues.
- Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams.
- Measure, preserve, and improve the uptime and performance of the network.
- Follow and improve processes used for network operations.
Requirements
- High school diploma or equivalency certificate.
- At least 1 year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting, including a Network Operations Center, Security Operations Center, or data center operations environment.
- Ability to take initiative, develop new expertise, and work effectively in a dynamic environment.
- Experience in mission-critical operations requiring strong attention to detail and communication.
- Availability for daytime on-shift rotations and weekends as needed.
Nice-to-haves
- Industry-recognized technical certifications such as Network+, Security+, CCNA, or JNCIA.
- Experience using packet captures or device telemetry to troubleshoot networks and identify root causes.
- Familiarity with connectivity technologies including MAC, Wi-Fi, WDM, IPv4, and IPv6.
- Knowledge of switching technologies including STP, VLANs, VXLANs, and QinQ.
- Knowledge of routing technologies including BGP, OSPF, IS-IS, and RDMA.
- Knowledge of network services including DNS, DHCP, NTP, and NAT.
- Knowledge of network security technologies including MACsec, ACLs, and anti-DDoS measures.
- Experience troubleshooting consumer IoT, home security, and smart devices.
- Residential or business customer interaction experience; customer support experience preferred.
- Experience debugging complex systems using data analysis.
- Basic programming experience in Python, SQL, Bash, or similar languages.
- Bachelor's degree in IT, Computer Science, Cybersecurity, or another STEM discipline.
Compensation and benefits
- Base salary: $55,000–$110,000.
- Equity and comprehensive medical, vision, and dental coverage.
- Access to a 401(k) retirement plan.
- Short- and long-term disability insurance, life insurance, discounts, and other perks.
Skills
Network Troubleshooting, Packet Captures, Python, SQL, Bash, Ipv4, Ipv6, Wi-Fi, Wdm, Stp, Vlans, Vxlans, BGP, Ospf, DNS
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