Principal Developer Support Engineer - Builder Experience
Leads complex developer support escalations and integration architecture while advising strategic customers and partners. The role influences product direction, mentors support engineers, and requires 8+ years of technical customer-facing experience plus deep identity protocol, SCIM, cloud, API, and programming expertise.
About the job
Responsibilities
Strategic Escalations and Architecture
- Resolve complex developer cases involving multi-product architectures, ISV integration designs, and strategic account escalations.
- Serve as the technical link between Developer Support and ISV Partnerships, working with strategic partners on integration design.
- Advise customers and partners on architecture and resolve issues beyond standard support scope.
Product and Executive Engagement
- Partner with Product Management and Engineering to advocate for customer needs, surface systemic integration issues, and shape the Okta WIC product roadmap.
- Act as a trusted technical advisor for key accounts, managing critical customer situations and delivering resolutions.
- Build relationships across Product, Engineering, ISV Partnerships, and Operations to advance key initiatives.
Team Leadership and Operations
- Coach Senior Developer Support Engineers on complex technical cases, time management, and customer handling.
- Build and maintain runbooks, internal best practices, and training materials for global teams.
- Lead technical reviews and team learning sessions to address skills gaps and introduce product knowledge.
- Champion new tools and processes and support effective adoption.
Requirements
- 8+ years in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience.
- BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience.
- Broad experience across Azure, AWS, GCP, and Docker.
- Knowledge of MCP servers and experience with Claude and Codex.
- Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML, including protocol-level debugging.
- Hands-on experience with enterprise-scale SCIM, including schema design, provisioning flows, attribute mapping, and failure patterns.
- Fluency in at least one statically typed language such as Java, .NET, or Go, and one dynamically typed language such as Python or JavaScript/Node.js.
- Ability to write reproductions, read code, analyze HTTP traces, and work with OpenAPI specifications.
- Deep understanding of the software development lifecycle and ability to engage engineering peers as a technical equal.
- Clear, adaptable communication with both engineers and executives.
- Based in Canada; Toronto, Ottawa, or Montreal preferred.
Nice-to-Haves
- Experience building or supporting integrations with ISVs or technology partners at scale.
- Familiarity with the Okta ecosystem, including Workforce Identity Cloud, OIN, or IPSIE/NHI.
- Experience with Workday, ServiceNow, Salesforce, Kong, or MuleSoft.
- Prior experience in Forward Deployed Engineering, Solutions Engineering, or Developer Relations.
- Experience in regulated industries such as financial services or healthcare.
- Familiarity with FIDO2, passkeys, and device trust flows.
Compensation and Benefits
- Annual base salary range for candidates in Canada: $140,000–$192,500 CAD.
- Equity, bonus, health, dental, and vision insurance, RRSP matching, healthcare spending, telemedicine, and paid leave, including PTO and parental leave.
Skills
Oauth 2.0, Openid Connect, SAML, SCIM, Azure, AWS, GCP, Docker, Mcp Servers, Claude, Codex, Java, Go, Python, JavaScript
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