Advanced Customer Engineer-Level 1

Responsibilities

• Develop and implement algorithms and techniques for solving problems in high-volume, high-availability environments.
• Build and implement scalable, accurate monitoring and metrics tools and frameworks.
• Analyze customer needs and software requirements to determine configuration accuracy when solving issues and incidents.
• Provide high-quality technical support that results in strong customer satisfaction.
• Monitor platform performance, stability, and consistency to support product development and delivery decisions.
• Resolve customer technical issues through collaboration, reproduction, UI/API/performance debugging, and troubleshooting.
• Identify pragmatic, sustainable approaches to resolving critical customer-facing obstacles.
• Develop alternate solutions and use independent judgment to achieve prompt issue resolution.
• Maintain current knowledge of product functionality, dependencies, architecture, and operational impact.
• Collaborate with support, product management, and core engineering teams on limitations, capabilities, performance requirements, and interfaces.
• Represent Reltio in customer meetings as an engineering expert.
• Share best practices and contribute to the knowledge base.
• Identify continuous-improvement opportunities for Reltio cloud platforms, including AWS, GCP, and Azure.
• Participate in a 24/7 on-call rotation and provide after-hours support for critical customer and platform issues.
• Respond to high-priority incidents within established service-level objectives.
• Support weekend shifts on a rotational or business-required basis.

Requirements

• Bachelor of Science degree in computer science or equivalent experience.
• 5+ years of professional experience.
• 2+ years developing large-scale enterprise systems.
• Experience with object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Understanding of API design principles, authentication mechanisms, and integrations.
• Knowledge of web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems, distributed file systems, Java, and cloud technology.
• Experience with NoSQL databases and distributed indexes.
• Understanding of performance and profiling techniques for complex systems.
• Hands-on analytical and troubleshooting skills.
• 2 years developing Master Data Management software, including full life-cycle implementations in Reltio Cloud.
• 2 years working with enterprise applications involving data management, analytics, and big data platforms and technologies, including MDM, AWS, GCP, Azure, and Reltio Cloud.
• 2 years configuring and validating Comparator, Match tokens, Match & Merge setup, and survivorship rules in MDM on Reltio Cloud.
• 1 year using version-control software such as Bitbucket, VSS, or SVN.

Nice to Have

• Experience in data management, master data management, analytics, and big data platforms and technologies.