Manager II, Premier Support Engineering - EMEA

Responsibilities

• Manage, develop, coach, and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and work with Datadog’s 400+ integrations.
• Own team accountability and performance, including performance reviews, performance plans, and employee relations matters for direct reports.
• Partner with Support senior leadership on team projects and initiatives that improve productivity, processes, or procedures.
• Collaborate with internal teams and customers on high-priority escalations and help resolve escalations from team members.

Requirements

• Experience leading a team, including managing other managers.
• Passion for people management and/or mentorship.
• Self-motivated, detail-oriented, and committed to continuous learning.
• Critical thinker with a client-centric approach and the ability to use data for informed decisions.
• Some programming experience.
• Basic knowledge of Linux.
• Active contribution to open-source projects, such as code contributions or bug reports.
• Contributions to the engineering community, such as meetups.

Benefits

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Inclusive company culture with access to Community Guilds and Inclusion Talks.
• Benefits may vary based on country of employment and employment arrangement.