Senior Technical Solutions
Resolves complex Databricks customer escalations by analyzing logs and metrics, troubleshooting distributed data environments, and bridging frontline support with engineering. The role requires 7+ years of experience, strong Python or Shell scripting, cloud expertise, Linux and networking skills, and a bachelor's degree.
About the job
Responsibilities
- Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing core component metrics and logs.
- Provide suggestions and best-practice guidance to improve performance in customer-specific environments and provide product improvement feedback.
- Help the support team create detailed troubleshooting guides and runbooks.
- Contribute to automation and tooling initiatives that streamline daily troubleshooting.
- Partner with the engineering team and spread awareness of upcoming features and releases.
- Identify and contribute supportability features back into the product.
- Demonstrate ownership and coordinate with engineering and escalation teams to resolve customer issues and requests.
- Participate in weekend and weekday on-call rotations.
Requirements
- 7+ years of industry experience.
- Experience supporting Java-, Scala-, or Python-based applications.
- Expert scripting skills using Python or Shell.
- Comfort with black-box troubleshooting.
- Experience troubleshooting distributed big data computing environments.
- Experience with SQL-based database systems.
- Linux and network troubleshooting experience.
- Experience with AWS, Azure, or Google Cloud services.
- Bachelor's degree in Computer Science or a related field.
Compensation and Benefits
- Benefits and perks vary by region; specific details are provided during the hiring process.
Skills
Java, Scala, Python, Shell, SQL, Linux, Networking, AWS, Azure, GCP, Distributed Computing, Databricks Platform
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