Operations Associate - Product Support Operations

Responsibilities

• Troubleshoot and solve external user issues.
• Communicate resolutions to end users in English.
• Analyze processes and initiate changes to scale operations and improve user experience.
• Work closely with other teams to improve product offerings and messaging around new products and features.
• Partner with global operations specialists or business process owners to run a critical workflow.
• Gain insights into how businesses scale and operate on Stripe.
• Help build a new team and operational culture.

Requirements

• User-first mindset and enthusiasm for solving difficult problems.
• Excellent written and verbal communication skills.
• Business proficiency in written and spoken English.
• Strong analytical thinking and problem-solving skills.
• Prior experience in customer service or internal/external user-facing operations is helpful.
• Interest in learning about technical products and processes.
• Organized, self-starting approach with a passion for solving user challenges.
• Process-oriented mindset and ability to execute.
• Willingness to work in an in-office environment with strong cross-team collaboration.
• Ability to prioritize in a fast-moving environment.
• Proven ability to work effectively across teams and with external partners.
• Willingness to periodically work a weekend day in exchange for a weekday off; shifts operate during daytime hours from morning through early evening.

Nice-to-haves

• Prior experience or knowledge in user support.
• Experience with projects or process-improvement initiatives.
• Familiarity with SQL and the ability to use template or premade SQL queries for investigations.

Work Authorization

• Applicants are responsible for obtaining and maintaining authorization to work in Mexico.