Lead training and support for Rippling's Travel Products team. Mentor agents and new hires, create training content, deliver sessions, resolve complex customer issues, and collaborate with Product/Engineering on improvements. Requires 5+ years travel industry experience including leadership, Travelport/Sabre GDS proficiency, and 2+ years in instructional design.

Lead Snowflake's global Escalation Management team to resolve high-impact customer issues 24x7. Requires 6+ years technical support experience including 2+ years supervisory and 3+ years managing escalations/incidents, with strong cross-functional, analytical, and customer-first skills.

Designated Support Engineer serving as a dedicated technical partner to Snowflake's Priority Support customers. Provides hands-on post-deployment support, query/cost optimization, issue resolution, release readiness, and executive updates while applying AI tools and advocating for customers. Requires 7+ years customer-facing technical experience, advanced SQL/RDBMS skills, cloud platform expertise, and strong relationship management.

Customer Success Engineer supporting developers using Resend's email platform. Responsibilities include triaging requests, debugging issues, improving AI support agents, creating guides, and advocating for customers while scaling support with automation.

Technical Support Specialist serving as Tier 2 technical frontline for a payments infrastructure platform. Investigate and resolve API, integration, configuration, and payment flow issues; escalate to engineering with detailed context; build knowledge base and collaborate cross-functionally. Requires 2+ years technical support experience, practical REST API comfort, and payments knowledge.

Escalation Engineer (Tier 3) who owns the hardest customer support issues for Nerdio's Microsoft cloud products (AVD, Intune, Azure). Performs deep root-cause analysis, collaborates with Product/Engineering, mentors T1/T2 engineers, creates RCAs and KB articles, and drives systemic improvements. Requires 4+ years technical support experience and strong Microsoft cloud troubleshooting skills.

Provide technical support for Skydio's autonomous drone (UAS) platform, troubleshooting complex Cloud networking, C2 communications, REST integrations, and private Cloud configurations for enterprise, government, and public safety customers. Requires 4+ years of infrastructure, networking, and integration experience.

Provide enterprise-level technical support for Cribl's observability and telemetry platform. Troubleshoot complex customer issues with distributed systems, Linux, cloud platforms, and observability tools; requires 5+ years experience and strong client-facing skills.

Senior Customer Support Engineer owning complex post-sales technical escalations for Tailscale's VPN networking product. Requires 4+ years in technical support, deep networking and Go debugging expertise, and the ability to drive issues to resolution or high-quality engineering handoff.

Technical Support Engineer investigating and resolving customer integration issues for Plaid's financial API platform. Requires 2+ years customer-facing experience plus hands-on knowledge of REST APIs, SQL, HTML/CSS and a scripting language.

Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.

Provides advanced technical support for a cybersecurity SIEM platform serving the Japan market, handling escalations, complex troubleshooting, incident response, and customer communications. Requires 5+ years in technical support, systems engineering, or security operations with strong SIEM and distributed-systems expertise.

Senior Technical Support Engineer providing advanced escalation support and hands-on troubleshooting for a SIEM and cybersecurity platform, primarily for customers in Brazil. Requires 5+ years experience in technical support or security operations with deep expertise in SIEM, log pipelines, Linux, networking, and cloud platforms.

Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.

Partner Success Engineer driving technical adoption, POCs, and expansion for Deepgram's infrastructure, silicon, hardware, cloud, and edge partners. Requires 7+ years in technical customer-facing roles blending deployment expertise, partner management, and AI-native workflows.

Build and maintain AI-powered automations and integrations for ClickUp's post-sales support systems, primarily in Zendesk. Translate support workflows into scalable automations using low-code tools, LLMs, and CX platforms to reduce toil and improve efficiency. Requires 3+ years building production automations/integrations with Zendesk admin expertise.

Provide technical support for Nooks' AI-powered sales platform, troubleshooting complex issues via Slack, chat, and email while collaborating with engineering to improve the product and build knowledge resources. Requires 3+ years of B2B SaaS support experience in a fast-paced startup environment.

Provides advanced technical support for customer deployments, investigating complex system and product issues, coordinating escalations with engineering, and communicating solutions. The role requires technical support experience, Windows and Linux expertise, public cloud experience, and multilingual communication skills.

Leads earnings-update support for Q4 customers in Mexico, handling quality assurance, escalations, troubleshooting, workflow improvements, documentation, and specialist mentoring. Requires 3–5 years in B2B SaaS support or escalation work, HTML/CSS proficiency, and a strict EST schedule.

Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.

Supports developers building with LiveKit by diagnosing and fixing issues, writing sample or production code, improving documentation, and guiding customers through successful deployments. Requires production software engineering, debugging, communication, and customer-focused problem-solving skills.

Senior Support Operations Manager serving as strategic advisor to Support Leadership. Own data insights, AI/automation strategy, planning/forecasting, performance infrastructure, and cross-functional initiatives to improve customer experience and team KPIs.

Technical Services Engineer helping customers solve complex MongoDB issues involving architecture, performance, security, and scalability. Requires strong systems, storage, networking, and database experience plus scripting ability; weekend EST shift after ramp-up.

Lead high-severity production incidents as commander, drive root cause analysis and reliability fixes across cloud systems, and deliver clear technical and customer communications. Requires 5+ years in SRE/incident ops, cloud and observability expertise, scripting skills, and strong writing ability.

Provides frontline technical support to Japanese customers, diagnosing product issues, educating users, and coordinating resolution with engineering and customer-facing teams. Requires technical support experience, manufacturing or process engineering familiarity, and business-level Japanese and English.

Leads the APAC Technical Support Engineering function, managing a team that resolves complex developer-tool issues, improves support operations, and partners with Product and Engineering. The role requires hands-on technical support experience, people leadership, strong debugging skills, and familiarity with IDEs, LLMs, and AI-powered developer tools.

Build and optimize AI-powered chatbot and internal Copilot knowledge for customer support. Own workflows, content curation, performance tracking, and cross-functional alignment to improve resolution rates and customer experience.

Senior technical anchor for enterprise support at CrewAI. Owns hardest customer issues end-to-end, defines SLAs/escalation processes, and builds the support function for a multi-agent AI platform.

Provide technical support and troubleshooting for defense and government customers using Skydio UAS platforms. Requires 5-7 years of technical support experience with drones/UAS and strong customer communication skills.

Leads and develops a technical support team serving customers across APIs, integrations, identity systems, cloud environments, and compliance workflows. The role requires substantial technical support experience, people management, escalation leadership, and operational process improvement.

Provides Tier 1 and designated Tier 2 technical support for a B2B SaaS platform, troubleshooting APIs, integrations, identity systems, cloud services, and automation workflows. The role requires 2+ years of technical customer-facing experience and coverage of assigned Pacific Time shifts from Mexico.

Investigates and resolves complex platform, API, webhook, and integration issues for enterprise merchants, coordinating incidents and actionable escalations. Requires 5–6+ years of SaaS technical support experience, strong written communication, and residence in Australia.

Provides hands-on, customer-facing technical support for complex SaaS and enterprise software issues across systems and integrations. The role requires 5+ years of technical support, systems engineering, or DevOps experience, plus expertise in cloud platforms, containers, APIs, data platforms, and incident response.

Manage the AMER Technical Support Engineering team, owning L2/L3 escalation quality, team development, tooling/automation, and cross-functional coordination with engineering. Requires 4+ years managing technical support or software engineers plus strong Linux/container technical credibility.

Supports developers running Temporal at scale by troubleshooting distributed infrastructure, optimizing cloud performance, and building automation and observability solutions. Requires 6+ years of development experience, cloud-native architecture expertise, and at least one year in a customer-facing role.

Provides hands-on, customer-facing technical support for strategic ClickHouse deployments on Alibaba Cloud in China. The role covers database troubleshooting, query optimization, distributed systems operations, SLA-driven case ownership, and collaboration with engineering teams, requiring Mandarin and English communication.

Provides technical client support by updating websites and content in a CMS, troubleshooting requests, and meeting strict SLAs. Requires customer service experience, HTML/CSS knowledge, basic JavaScript and jQuery, strong communication, and attention to detail.

Build and operationalize AI-powered support workflows and integrations across Decagon, Zendesk, and internal systems to improve customer and specialist experiences. Requires 3+ years shipping integrations/automations and hands-on LLM workflow experience.

Support external developers integrating with Stripe by troubleshooting code, writing documentation, building internal tools, and collaborating with engineering teams. Requires 4+ years full-stack experience and strong communication skills.

Investigates complex customer issues involving APIs, integrations, logs, data, permissions, and workflows, resolving them through Support or validating escalations to Engineering. The role also establishes APAC coverage and improves documentation, tooling, and cross-functional support processes.

Provides end-to-end technical support for customers using Sardine’s API-driven risk and payment platform. The role requires 5+ years of relevant experience, strong web/API and cloud knowledge, SQL proficiency, and the ability to troubleshoot B2B SaaS issues independently.

Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.

Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.

Leads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.

Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.

Builds AI agents, workflows, and automations to scale technical support operations, including ticket triage, routing, summarization, and insights from support data. Requires 3+ years experience in Python, applied AI, and support processes to improve customer experience.

Support Engineer bridges engineering and client teams by diagnosing customer issues, debugging production problems, writing scripts/queries, and creating specs for fixes in a SaaS healthcare platform. Requires 3+ years experience, database skills, coding ability, and strong communication.

Provides expert technical support for Observe by Snowflake's AI-powered observability platform, troubleshooting complex issues in customer environments, managing escalations, and collaborating with engineering teams. Requires 5+ years experience, Kubernetes proficiency, cloud platforms, and scripting skills.

Provides onsite and remote technical support, training, troubleshooting, and maintenance for Skydio's UAS products to defense and government customers. Requires 3+ years UAS field support experience, strong problem-solving, and up to 80% global travel.

Solutions Architect owns post-sales customer engagements, resolves complex technical support issues, builds automation and self-service tools for scalable support, and occasionally assists pre-sales. Requires 3+ years customer-facing technical experience and strong software engineering in modern languages.