Hands-on technical support role troubleshooting issues in Bolt.new/StackBlitz using front-end tech, creating docs, QA testing, and voicing customer feedback to product/engineering teams. Requires strong communication and customer empathy in a fast-paced remote environment.
Manages post-sale technical relationships with strategic developer customers, diagnosing complex API and integration issues, building solutions, and driving account health. Requires 5+ years in customer-facing technical roles with strong API expertise including OAuth, REST, and Node.js.
Leads the Boston PX hub, recruits and manages a student team from local universities like MIT and Harvard, handles US escalations, and ensures high-quality user experience matching European standards. Requires 3+ years customer-facing experience and deep Boston tech ecosystem ties.
Provides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.
Drive success for Rippling's Scaled customer segment by leading complex account resolutions, coordinating cross-functional teams, and proactively optimizing account health using data insights. Requires 3+ years in customer-facing roles with strong project management and technical skills.
Leads end-to-end implementation of compensation SaaS platform for enterprise customers, managing projects, integrations, data migrations, and configurations while advising on compensation strategies. Requires 3-10 years customer-facing experience, SQL/JSON/HTML/API skills, and strong project management.
Manages 5-8 concurrent technical engagements for enterprise customers using LangChain tools, coordinating cross-functional teams, handling customer communication, risks, and delivery from SOW to closeout. Requires 5+ years project management experience with technical teams and tools like Jira/Asana.
Own the full customer lifecycle for AI voice agents in freight logistics, managing pilots, implementations, and renewals while building CS processes from the ground up.
Manages full customer lifecycle for freight tech platform, from pilot to renewal, including high-stakes implementations and engineering collaborations. Builds CS processes from scratch for enterprise broker accounts in entrepreneurial environment.
Lead global customer operations strategy and execution as a Director-level role at Plaid. Own ops initiatives across product operations, customer experience engineering, technical enablement, and org development for technical customer-facing teams. Requires 8+ years leadership experience scaling ops, VoC programs, and AI-driven efficiency.
Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.
Designs and optimizes AI chatbot flows and automated email support for customer service, owning intent architecture, QA, and data-driven improvements. Requires 3+ years conversation design experience and chatbot expertise.
Architects and maintains enterprise IT systems like Google Workspace and Kandji MDM, builds SCIM provisioning and API integrations for secure, scalable infrastructure, and provides hands-on support. Requires 4+ years in identity platforms and MDM expertise.
Leads design of operational frameworks for Customer Success, including lifecycle processes, systems, health scoring, and analytics to drive retention and expansion in a high-growth SaaS environment. Requires 10+ years in CS Ops or RevOps with deep expertise in customer engagement signals.
Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.
Leads post-sale deployments of AI sales assistant platform, managing customer implementations from discovery to launch. Requires 3-5 years SaaS onboarding experience, sales tech stack expertise including Salesforce, and strong stakeholder management skills.
Provides technical support to customers via tickets, phone, and email, including desktop/application troubleshooting, issue analysis, and on-call rotation in on-prem/hosted environments. Requires 2-3+ years IT experience, Bachelor's degree, SQL/PowerShell proficiency, and IT infrastructure knowledge like VMware and Active Directory.
Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.
Leads and provides high-touch IT support for OpenAI executives, designing scalable programs, frontline troubleshooting, and coordinating with IT/Security. Requires 8+ years executive support experience with macOS/Windows, MDM tools, and enterprise collaboration platforms.
Leads customer engineering team by handling technical support, debugging integrations, and escalating issues while building processes, AI automation, and cross-functional collaboration to drive partner success and product insights in payments infrastructure.
Provides onsite IT support at a remote mine site, troubleshooting hardware/software/network issues, maintaining OT equipment like PLCs and sensors, and ensuring system security and compliance for mining operations.
Forward Deployed Engineer splits time supporting customers with debugging, POCs, and integrations while building SDKs, prototypes, and platform enhancements. Requires strong software fundamentals, full-stack curiosity, and customer-facing problem-solving skills.
Senior Technical Account Manager acts as strategic technical partner for customer success, driving onboarding, adoption, AI enablement, workflow optimization, and expansion using ClickUp platform. Requires bilingual English/Spanish or Portuguese skills and technical acumen in AI/automation.
Owns portfolio of enterprise accounts in post-sales, driving retention, renewals, and expansions through stakeholder relationships, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS, technical fluency in APIs/integrations.
Leads enterprise AI pilots for OpenAI products like ChatGPT Enterprise and Codex, from scoping to executive recommendations, driving customer activation, usage, and business value decisions. Requires 8+ years in customer-facing roles with technical fluency and strong communication skills.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
Provides hands-on field support for hardware/software systems in operational environments, diagnosing issues, troubleshooting networks/Linux, and collaborating with engineering for resolutions. Requires 5+ years experience, BS in CS/engineering, strong C++/Python skills, and up to 75% travel.
Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.
Leverages government contracting expertise (1-5 years) to drive customer success, champion product adoption, and inform product roadmaps for AI platform serving defense primes. Bridges legacy workflows with modern tech in risk-averse industry.
Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.
Leads a team of Customer Success Managers for midmarket customers, driving onboarding, adoption, renewals, retention, and advocacy. Partners cross-functionally with Sales, Product, and Operations using data-driven insights. Requires 2+ years people leadership and 5+ years CS experience.
Drives customer adoption and value realization of the Armis cyber security platform through technical guidance, implementation, and cross-team coordination. Requires 2+ years in technical customer success roles and 5+ years in network engineering/security, plus bachelor's degree or certifications.
Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.
Leads Client Solutions team to drive revenue growth, account expansion, and customer retention while ensuring delivery excellence and scaling operations. Owns hiring, coaching, and process improvements in a high-growth expert network environment.
Enterprise Customer Support Specialist resolves complex technical issues for enterprise Pro customers using AI tools and automation, troubleshoots via tickets/Slack/calls, and drives product improvements. Requires 3+ years B2B support, AI prompting experience, and support platform proficiency.
Builds customer success function from scratch while managing high-value enterprise customers, driving retention and expansion. Works with technical teams on AI document processing, monitors health metrics, and conducts business reviews. Requires 4+ years enterprise experience and AI/ML familiarity.
Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.
Provides technical and creative support to enterprise customers, managing complex inquiries, investigating issues, and collaborating with Product and Engineering. Requires 3-5+ years in customer-facing technical roles, autonomy, and experience with video editing, generative AI, and creative workflows.
Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.
Provides technical support to government customers, troubleshooting complex AI product issues under FedRAMP, scripting automations with Python/OpenAI tools, and partnering cross-functionally to scale operations. Requires 8+ years experience and expert problem-solving.
Support Operations Engineer owns customer interactions end-to-end, identifies recurring issues for product/engineering improvements, maintains AI-powered knowledge bases and support tooling, and analyzes data for operational enhancements in a B2B tech environment.
Serves as human-in-the-loop for AI-driven insurance verification calls in healthcare, training AI systems, ensuring quality, and handling data entry while complying with HIPAA. Requires 2+ years healthcare/contact center experience and technical literacy.
Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.
Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.
Customer Success Engineer drives adoption and expansion of voice AI APIs for enterprise customers through technical expertise, demos, troubleshooting, and relationship building with developers and executives. Requires 7-10+ years in technical customer success or sales engineering at API-driven tech companies.
Owns post-sale success for enterprise customers, driving AI tool adoption, retention, and expansion. Partners with engineering leaders to lead rollouts, demonstrate ROI, and influence product roadmap using customer insights and data.
Senior Technical Support Engineer troubleshoots complex issues for Semgrep's code security products (SAST, Supply Chain, Secrets) via tickets, on-call, and cross-functional collaboration. Requires 2+ years technical support or engineering experience, CI/CD expertise, and Web AppSec knowledge.
Provides L2/L3 technical support for enterprise customers using a customizable Loan Origination System, troubleshooting issues via logs/configurations, reproducing bugs, and triaging to engineering. Requires SaaS support experience, technical comfort with APIs/logs/JSON/XML, and strong communication in a remote environment.
Leads team delivering wealth management experiences, overseeing onboarding, operations, and complex client needs. Collaborates with Product/Engineering on improvements; requires 7+ years financial services experience and 3+ years people management.
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.
Hands-on technical support role troubleshooting issues in Bolt.new/StackBlitz using front-end tech, creating docs, QA testing, and voicing customer feedback to product/engineering teams. Requires strong communication and customer empathy in a fast-paced remote environment.
Manages post-sale technical relationships with strategic developer customers, diagnosing complex API and integration issues, building solutions, and driving account health. Requires 5+ years in customer-facing technical roles with strong API expertise including OAuth, REST, and Node.js.
Leads the Boston PX hub, recruits and manages a student team from local universities like MIT and Harvard, handles US escalations, and ensures high-quality user experience matching European standards. Requires 3+ years customer-facing experience and deep Boston tech ecosystem ties.
Provides technical support to Datadog's Premier Customers via phone, chat, and tickets, reproduces issues, builds documentation, and drives product conversations. Requires 5+ years in SaaS technical support, Linux knowledge, and programming experience in a hybrid office environment.
Drive success for Rippling's Scaled customer segment by leading complex account resolutions, coordinating cross-functional teams, and proactively optimizing account health using data insights. Requires 3+ years in customer-facing roles with strong project management and technical skills.
Leads end-to-end implementation of compensation SaaS platform for enterprise customers, managing projects, integrations, data migrations, and configurations while advising on compensation strategies. Requires 3-10 years customer-facing experience, SQL/JSON/HTML/API skills, and strong project management.
Manages 5-8 concurrent technical engagements for enterprise customers using LangChain tools, coordinating cross-functional teams, handling customer communication, risks, and delivery from SOW to closeout. Requires 5+ years project management experience with technical teams and tools like Jira/Asana.
Own the full customer lifecycle for AI voice agents in freight logistics, managing pilots, implementations, and renewals while building CS processes from the ground up.
Manages full customer lifecycle for freight tech platform, from pilot to renewal, including high-stakes implementations and engineering collaborations. Builds CS processes from scratch for enterprise broker accounts in entrepreneurial environment.
Lead global customer operations strategy and execution as a Director-level role at Plaid. Own ops initiatives across product operations, customer experience engineering, technical enablement, and org development for technical customer-facing teams. Requires 8+ years leadership experience scaling ops, VoC programs, and AI-driven efficiency.
Manages incoming customer inquiries via phone and email, triages requests, resolves basic Tier 1 support issues like password resets and billing, and maintains CRM data accuracy. Requires customer-centric attitude, efficient communication, technical aptitude, and AI curiosity in a fast-paced environment.
Designs and optimizes AI chatbot flows and automated email support for customer service, owning intent architecture, QA, and data-driven improvements. Requires 3+ years conversation design experience and chatbot expertise.
Architects and maintains enterprise IT systems like Google Workspace and Kandji MDM, builds SCIM provisioning and API integrations for secure, scalable infrastructure, and provides hands-on support. Requires 4+ years in identity platforms and MDM expertise.
Leads design of operational frameworks for Customer Success, including lifecycle processes, systems, health scoring, and analytics to drive retention and expansion in a high-growth SaaS environment. Requires 10+ years in CS Ops or RevOps with deep expertise in customer engagement signals.
Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.
Leads post-sale deployments of AI sales assistant platform, managing customer implementations from discovery to launch. Requires 3-5 years SaaS onboarding experience, sales tech stack expertise including Salesforce, and strong stakeholder management skills.
Provides technical support to customers via tickets, phone, and email, including desktop/application troubleshooting, issue analysis, and on-call rotation in on-prem/hosted environments. Requires 2-3+ years IT experience, Bachelor's degree, SQL/PowerShell proficiency, and IT infrastructure knowledge like VMware and Active Directory.
Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.
Leads and provides high-touch IT support for OpenAI executives, designing scalable programs, frontline troubleshooting, and coordinating with IT/Security. Requires 8+ years executive support experience with macOS/Windows, MDM tools, and enterprise collaboration platforms.
Leads customer engineering team by handling technical support, debugging integrations, and escalating issues while building processes, AI automation, and cross-functional collaboration to drive partner success and product insights in payments infrastructure.
Provides onsite IT support at a remote mine site, troubleshooting hardware/software/network issues, maintaining OT equipment like PLCs and sensors, and ensuring system security and compliance for mining operations.
Forward Deployed Engineer splits time supporting customers with debugging, POCs, and integrations while building SDKs, prototypes, and platform enhancements. Requires strong software fundamentals, full-stack curiosity, and customer-facing problem-solving skills.
Senior Technical Account Manager acts as strategic technical partner for customer success, driving onboarding, adoption, AI enablement, workflow optimization, and expansion using ClickUp platform. Requires bilingual English/Spanish or Portuguese skills and technical acumen in AI/automation.
Owns portfolio of enterprise accounts in post-sales, driving retention, renewals, and expansions through stakeholder relationships, health monitoring, and QBRs. Requires 5+ years in customer success or TAM at B2B SaaS, technical fluency in APIs/integrations.
Leads enterprise AI pilots for OpenAI products like ChatGPT Enterprise and Codex, from scoping to executive recommendations, driving customer activation, usage, and business value decisions. Requires 8+ years in customer-facing roles with technical fluency and strong communication skills.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
Provides hands-on field support for hardware/software systems in operational environments, diagnosing issues, troubleshooting networks/Linux, and collaborating with engineering for resolutions. Requires 5+ years experience, BS in CS/engineering, strong C++/Python skills, and up to 75% travel.
Lead the enterprise Customer Success strategy and team for the Americas at Harvey AI. Own NRR, adoption, and expansion for strategic legal accounts while building scalable processes, engaging C-suite stakeholders, and partnering cross-functionally to drive product and GTM improvements. Requires 10+ years CS experience including 5+ years scaling teams.
Leverages government contracting expertise (1-5 years) to drive customer success, champion product adoption, and inform product roadmaps for AI platform serving defense primes. Bridges legacy workflows with modern tech in risk-averse industry.
Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.
Leads a team of Customer Success Managers for midmarket customers, driving onboarding, adoption, renewals, retention, and advocacy. Partners cross-functionally with Sales, Product, and Operations using data-driven insights. Requires 2+ years people leadership and 5+ years CS experience.
Drives customer adoption and value realization of the Armis cyber security platform through technical guidance, implementation, and cross-team coordination. Requires 2+ years in technical customer success roles and 5+ years in network engineering/security, plus bachelor's degree or certifications.
Owns portfolio of strategic enterprise accounts in Checkr Trust, driving adoption, expansion, executive alignment, and long-term value realization. Requires 6-10+ years in B2B SaaS customer success with technical fluency and AI experimentation.
Leads Client Solutions team to drive revenue growth, account expansion, and customer retention while ensuring delivery excellence and scaling operations. Owns hiring, coaching, and process improvements in a high-growth expert network environment.
Enterprise Customer Support Specialist resolves complex technical issues for enterprise Pro customers using AI tools and automation, troubleshoots via tickets/Slack/calls, and drives product improvements. Requires 3+ years B2B support, AI prompting experience, and support platform proficiency.
Builds customer success function from scratch while managing high-value enterprise customers, driving retention and expansion. Works with technical teams on AI document processing, monitors health metrics, and conducts business reviews. Requires 4+ years enterprise experience and AI/ML familiarity.
Leads technical onboarding and adoption of AllSpice platform for hardware engineering teams, troubleshoots ECAD/Git issues, advises on workflows, and drives expansion. Requires EE/CE bachelor's, ECAD tool experience, Git proficiency, and Python scripting.
Provides technical and creative support to enterprise customers, managing complex inquiries, investigating issues, and collaborating with Product and Engineering. Requires 3-5+ years in customer-facing technical roles, autonomy, and experience with video editing, generative AI, and creative workflows.
Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.
Provides technical support to government customers, troubleshooting complex AI product issues under FedRAMP, scripting automations with Python/OpenAI tools, and partnering cross-functionally to scale operations. Requires 8+ years experience and expert problem-solving.
Support Operations Engineer owns customer interactions end-to-end, identifies recurring issues for product/engineering improvements, maintains AI-powered knowledge bases and support tooling, and analyzes data for operational enhancements in a B2B tech environment.
Serves as human-in-the-loop for AI-driven insurance verification calls in healthcare, training AI systems, ensuring quality, and handling data entry while complying with HIPAA. Requires 2+ years healthcare/contact center experience and technical literacy.
Drive customer success through onboarding, relationship building, upselling/cross-selling, and adoption optimization for Datadog products. Requires 5-7 years in customer-facing roles with strong communication and sales cycle experience.
Customer Success Engineer supports users technically via Intercom, Slack, phone, and email to maximize platform value. Requires 2+ years customer-facing experience, SQL proficiency, technical background, and strong communication skills.
Customer Success Engineer drives adoption and expansion of voice AI APIs for enterprise customers through technical expertise, demos, troubleshooting, and relationship building with developers and executives. Requires 7-10+ years in technical customer success or sales engineering at API-driven tech companies.
Owns post-sale success for enterprise customers, driving AI tool adoption, retention, and expansion. Partners with engineering leaders to lead rollouts, demonstrate ROI, and influence product roadmap using customer insights and data.
Senior Technical Support Engineer troubleshoots complex issues for Semgrep's code security products (SAST, Supply Chain, Secrets) via tickets, on-call, and cross-functional collaboration. Requires 2+ years technical support or engineering experience, CI/CD expertise, and Web AppSec knowledge.
Provides L2/L3 technical support for enterprise customers using a customizable Loan Origination System, troubleshooting issues via logs/configurations, reproducing bugs, and triaging to engineering. Requires SaaS support experience, technical comfort with APIs/logs/JSON/XML, and strong communication in a remote environment.
Leads team delivering wealth management experiences, overseeing onboarding, operations, and complex client needs. Collaborates with Product/Engineering on improvements; requires 7+ years financial services experience and 3+ years people management.
Customer Success Manager owns onboarding, training, deployment, and support for ag-tech customers (fruit/nut farmers), ensuring product success through daily communication, issue resolution, and feedback to engineering. Requires agtech experience, strong communication, organization, and travel comfort.