Leads high-impact customer escalations while building the escalation management function across a SaaS support organization. The role requires 8+ years of customer support experience, cross-functional leadership, executive communication, and strong analytical and writing skills.

Provides frontline technical support to enterprise customers using AI-driven products, troubleshooting product, API, authentication, and access issues while documenting feedback and improving support processes. Requires at least three years of premium technical support experience and strong communication and problem-solving skills.

Escalation Manager responsible for coordinating resolution of high-impact customer issues, partnering with engineering, product, and success teams. Build out escalation management function, processes, and data-driven recovery plans in a SaaS environment. Requires 8+ years customer support experience with escalation expertise.

Leads strategic customer relationships and large-scale transformation programs, driving adoption, measurable value, and executive alignment for Celonis customers. Requires 15+ years of relevant experience, strong consulting and analytical skills, SaaS and solution-design expertise, and willingness to travel approximately 70%.

Lead the customer experience organization for Lightning AI's developer-first AI platform. Build and manage a global team of Technical Account Managers and Support Engineers, own strategy for onboarding through expansion, drive adoption/retention metrics, and translate customer insights to product/engineering while engaging technically with ML and infrastructure teams.

IT Support/Operations Engineer providing in-house technical support, user lifecycle management, office infrastructure maintenance, and systems administration for a fast-growing AI infrastructure company. Requires 4+ years IT support experience, strong knowledge of Google Workspace, MDM, Okta, macOS administration, and automation.

Drive customer satisfaction, retention, and expansion for Prompt's largest enterprise rehab therapy clients through relationship-building, onboarding, adoption monitoring, and consultative guidance on the B2B SaaS platform. Requires strong technical aptitude, therapy workflow knowledge, and ability to engage C-suite stakeholders.

The Senior Technical Account Manager advises fraud and risk teams on platform adoption, integrations, implementation, troubleshooting, and machine-learning solutions. The role requires 10+ years in a customer-facing technical role within banking, payments, social, or e-commerce, plus a technical or analytical bachelor’s degree.

Leads Lyft’s integrated support-enablement portfolio spanning knowledge, quality, learning, performance, and tooling. The role sets AI-native support strategy, drives cross-functional adoption and execution, and manages multiple teams to improve customer outcomes.

Provide exceptional customer support in a healthcare call center by handling inbound/outbound calls to members, physicians, and pharmacies, resolving issues, educating on pharmacy benefits, and ensuring one-call resolution with empathy and urgency. Requires 2+ years call center experience and onsite work in Plano, TX.

Help customers adopt and operate AI agents for plumbing/HVAC contractors by troubleshooting complex issues with logs, SQL, and integrations. Partner with Engineering/Product to resolve bugs, improve processes, and enhance AI reliability in a hybrid role.

Own customer implementation, onboarding, technical support, and success for Adaptive's AI cybersecurity platform. Serve as first responder for issues, collaborate with Engineering on resolutions, relay product feedback, and shape CS processes in a fast-paced NYC-based startup.

Own customer implementation, onboarding, and technical support for a cybersecurity SaaS platform. Requires 1-2 years client-facing SaaS experience, strong troubleshooting skills, and excellent communication.

Lead design, development, and integration of scalable Oracle EBS Financials solutions and modern cloud-native integrations at Pinterest. Requires 15+ years Oracle EBS experience, AWS/cloud expertise, strong integration skills, and SOX knowledge to modernize finance platforms with AI augmentation.

Staff Systems Engineer responsible for designing, architecting, and enhancing Oracle EBS Financials and ERP integrations to support Pinterest's revenue, billing, and finance operations. Requires 12+ years Oracle EBS experience, deep finance process knowledge, SOX compliance expertise, and responsible AI usage in enterprise systems.

Serve as the subject matter expert and lead for Oracle EBS Financials and accounting processes at Pinterest. Design, configure, integrate, and continuously improve ERP solutions with a focus on controls, compliance, audit readiness, and modernization to cloud platforms.

Lead and scale the Customer Success function at Lightning AI. Build CS processes, manage a team of CSMs/TAMs, drive adoption/retention/expansion for technical AI customers, and partner with Product, Engineering, and Sales leadership.

Support Specialist providing high-quality customer support for Brex's finance platform via email, phone, and chat. Requires strong communication, empathy, and comfort with AI tools; based in the Salt Lake City area with some in-office training.

Serve as the primary post-sales point of contact for technical customers (startups to enterprises), leading onboarding, training, business reviews, and driving adoption of Vantage's cloud cost optimization platform. Act as a trusted advisor and voice of the customer internally, requiring 5+ years in customer success or TAM roles with FinOps/cloud cost experience.

Senior Customer Success Manager driving strategic success planning, adoption, and expansion for Tines' enterprise, regulated, and public sector accounts. Requires 8+ years in technical post-sales roles, experience with SaaS for technical teams, and focus on automation value realization, onboarding, QBRs, renewals, and product feedback.

Senior Incident Commander responsible for leading high-severity, cross-functional incidents, driving company-wide incident response strategy, standards, OKRs, and tooling vision while mentoring other ICs and influencing executives. Requires 8+ years leading critical incident response at scale, strong influence without authority, and deep IR lifecycle expertise.

Leads global enterprise customer success for strategic hotel-brand accounts, overseeing executive relationships, complex software deployments, adoption, retention, expansion, and a team of customer success and implementation managers. Requires 10+ years in enterprise customer-facing B2B SaaS roles and substantial leadership experience.

Provide personalized, consultative technical support and training for Yext's enterprise marketing platform products including Knowledge Graph and Knowledge Assistant. Troubleshoot inquiries, exceed SLAs and CSAT targets, and collaborate cross-functionally while building SaaS services career skills.

Lead a team of 10-15 licensed benefits advisors focused on small group health insurance renewals for Gusto customers. Drive retention, revenue growth, operational excellence, and AI adoption while coaching advisors to deliver exceptional customer experiences.

Seasonal Inbound Call Center Representative providing exceptional customer support to SmithRx members, physicians, and pharmacies. Requires 2+ years call center experience, strong communication and empathy, and onsite work in Plano, TX after training.

Provide exceptional phone-based support to members, physicians, and pharmacies regarding pharmacy benefits. Requires 2+ years call center experience, strong communication and empathy, with initial onsite training and ongoing onsite work in Plano, TX (hybrid option after performance review).

Provide 24/7 overnight and weekend trading support, risk monitoring, and customer assistance for futures, options, and related products at tastytrade. Requires Series 7/63/3 licenses, 3-5 years derivatives trading experience, and ability to work independently on risk events and urgent issues during off-hours.

Drives adoption, value realization, renewals, and expansion for named B2B software accounts by designing workflows, success plans, and measurable ROI programs. Partners with solutions and services teams to guide AI transformation and strengthen customer outcomes.

Drives adoption, value realization, renewals, and expansion for named B2B software accounts by designing workflows, success plans, and measurable AI transformation outcomes. Requires 7+ years of relevant experience, strong commercial and technical fluency, and native-level Japanese with business-level English.

Outcomes Architect partnering with customers to drive Notion workflow adoption, value realization, and AI transformation for named accounts. Own success plans, renewals, expansions, and ROI delivery while collaborating with Solutions Consultants on commercial outcomes.

Provides premium customer support for Airbnb users. The posting indicates a Canadian annual base pay range of $58,000–$63,000 CAD, with potential eligibility for bonus, equity, benefits, and Employee Travel Credits.

Technical Support Engineer providing expert troubleshooting, on-call support, and customer success for StarTree's real-time analytics platform based on Apache Pinot. Requires deep platform expertise, collaboration with engineering, documentation, and feedback to product teams.

Lead a remote team of 8 customer support agents handling calls, emails, and escalations for a legal services marketplace. Oversee quality assurance, coaching, metrics analysis, and process improvements while partnering with the manager to optimize support operations.

Senior IT Support Engineer providing white-glove technical support, endpoint lifecycle management, and automation for macOS/Windows devices using Jamf, Intune, and AI tools. Requires 5+ years IT support experience, strong scripting/networking skills, and focus on improving Digital Employee Experience in a hybrid NYC environment.

Own enterprise customer activation, time-to-value, success planning, and QBRs as Terminal’s first Customer Success Manager. The role requires technical-product customer success experience, Fortune 500 stakeholder management, data-pipeline fluency, and strong executive communication.

Own strategic partnerships with cardiology organizations, leading complex AI automation implementations, serving as a trusted operational advisor to healthcare executives, and building scalable playbooks for adoption and expansion.

Own IT-specific SOX compliance activities as a subject matter expert for ITGCs and ITACs. Strengthen the IT SOX program, assess new systems/processes for readiness, maintain documentation, coordinate audits, identify automation opportunities, and monitor emerging risks including AI.

Serves as a senior relationship owner and trusted advisor for high-value Coinbase customers, resolving escalations, driving onboarding and product adoption, and mentoring junior agents. Requires 4+ years in customer success, account management, or high-touch financial-services client advisory roles and professional fluency in Tamil.

Manage retention, expansion, and growth for a portfolio of high-value enterprise shipper accounts at DAT. Conduct workflow analyses, deliver training, build executive relationships, and partner with sales and product teams to drive customer value and revenue in the freight/logistics SaaS space. Requires 5-7 years in customer success or account management.

Drives adoption, measurable value, renewals, and expansion for named B2B software accounts by designing workflows and success plans, advising executive stakeholders, and partnering with sales, solutions, and services teams. Requires 3+ years of relevant experience, fluent Russian, technical fluency, and strong commercial and stakeholder-management skills.

VP-level leader to own and transform Inspiren's product support and contact center operations for hardware/software systems in senior living. Build proactive, AI-driven processes, scale for new markets, and translate customer insights into product improvements. Requires 10+ years experience including 5+ in senior leadership.

The Outcomes Architect helps named B2B software customers adopt Notion, realize measurable value, and achieve renewal and expansion outcomes. The role combines customer discovery, workflow configuration, success planning, commercial awareness, and cross-functional coordination.

Serve as the primary onsite point of contact for employee IT support at Skydio HQ, owning the full technology lifecycle including onboarding/offboarding, device provisioning with Okta and JumpCloud, hardware requests, conference room AV support, and day-to-day troubleshooting across Mac/Windows/Linux. Requires 2+ years of hands-on IT support experience, strong communication skills, and a proactive mindset.

Own the full customer lifecycle for a portfolio of Mid-Market accounts at Scribe, driving onboarding, adoption, expansion, and renewals to achieve retention and revenue growth. Requires 3-6 years in Customer Success or Account Management with a consultative, proactive approach to building trusted advisor relationships.

Supervise une équipe de soutien client premium bilingue, en assurant la qualité opérationnelle, la gestion des escalades sensibles et le développement de la performance. Le poste exige au moins six ans d'expérience en service à la clientèle ou opérations, dont trois ans en gestion directe du personnel.

Leads a premium customer support team, managing escalations, staffing, performance, coaching, and employee development. Requires 6+ years in customer service or operations, direct people-management experience, and fluency in English and French.

Manage a portfolio of manufacturing customer accounts at Tulip, guiding them on using the AI-native platform to digitize operations, track ROI, drive renewals/expansion, and coordinate with internal teams for successful digital transformation.

Provide first-line tax support to customers and partners, resolving inquiries about federal and state tax forms with empathy while collaborating with tax, product, and engineering teams to ensure world-class service. Requires 1-2 years customer support experience and strong problem-solving skills; tax knowledge is a plus.

Serves as a trusted technical advisor to enterprise customers, guiding complex Figma adoption, integrations, APIs, identity systems, governance, and design-to-code workflows. Requires 5+ years in technical account management or a related SaaS advisory role, plus professional fluency in English and Japanese.

Leads a client operations team responsible for account lifecycle delivery, quality, process improvement, and cross-functional issue resolution. The role requires 8 years of relevant experience, 3 years of people management, and experience applying automation and AI to scalable operations.