YextUnited StatesProvide personalized, consultative technical support and training for Yext's enterprise marketing platform products including Knowledge Graph and Knowledge Assistant. Troubleshoot inquiries, exceed SLAs and CSAT targets, and collaborate cross-functionally while building SaaS services career skills.
Manages personalized support operations at a remote-first communications technology company. The role includes occasional travel and offers location-dependent compensation, equity and bonus eligibility, and comprehensive benefits.
Provides expert B2B SaaS customer support, manages complex escalations, trains new agents, and improves CX workflows. Requires at least three years of customer support experience, strong communication and troubleshooting skills, and proficiency with modern support tools.
Handles phone, email, and chat inquiries from individuals using workplace and education savings plans, resolving issues with empathy, accuracy, and sound judgment. The role requires strong communication, organization, multitasking, and customer service skills, with financial services and support-platform experience preferred.
Supports and advocates for workers through email, chat, and phone while managing Trust & Safety reports, resolving marketplace issues, and improving the worker experience. The role requires empathy, critical thinking, technical fluency, and resilience in a fast-growing startup.
Handles urgent user safety, trust, fraud, and regulatory escalations while improving operational processes and identifying risk trends. Requires 5+ years of relevant operations or investigations experience, strong judgment, analytical ability, and flexibility for a weekly weekend shift.