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TwilioTwilioUnited States

Manager, Personalized Support

Manages personalized support operations at a remote-first communications technology company. The role includes occasional travel and offers location-dependent compensation, equity and bonus eligibility, and comprehensive benefits.

117k – 172k/yr
Remote5+ YOECustomer Support

About the role

Compensation and Benefits

  • Estimated annual pay ranges:
    • Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.: $116,960–$146,200
    • New York, New Jersey, Washington State, or California outside the San Francisco Bay Area: $123,760–$154,700
    • San Francisco Bay Area, California: $137,520–$171,900
  • May be eligible to participate in Twilio’s equity plan and corporate bonus plan.
  • Benefits generally include health care insurance, a 401(k) retirement account, paid sick time, paid personal time off, paid parental leave, wellness leave, and other benefits that vary by location.
  • Occasional travel may be required for project or team meetings.

Skills

Customer Supportartificial intelligencecustomer experienceRecruitinghealthcare insurance

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