IT Support/Operations Engineer

Responsibilities

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet.
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services.
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience.
• Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees.
• Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users.
• Manage IT asset procurement, inventory tracking, and vendor relationships.
• Support new office buildouts and contribute to broader workplace IT planning as we scale.
• Identify opportunities to automate workflows and eliminate inefficiencies across IT operations.
• Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise.
• Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

Requirements

• 4+ years of experience in IT support and administration, ideally in a high-growth or fast-paced environment.
• Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools.
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments.
• Hands-on experience with automation tools and a track record of streamlining IT processes and workflows.
• Excellent communication skills with a genuine passion for delivering great support experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment.

Benefits

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents.
• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!).
• Paid parental leave.
• Fertility and family-building stipend through Carrot.
• Company-facilitated 401(k).
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.