IT Manager

Responsibilities / Essential Functions

IT Operations & Support

• Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows.
• Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding.
• Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV) and reliable network connectivity.
• Maintain reliable office connectivity and support company remote access (Tailscale), including device enrollment, user access, and first-line troubleshooting, coordinating with the platform team on network and access policy.

Identity, Devices & Security

• Administer the organization’s identity and access management systems, including role- and group-based access controls.
• Implement and maintain mobile device management (MDM) and corporate asset management programs.
• Develop, document, and enforce IT policies, security practices, and acceptable use standards.
• Support cybersecurity best practices related to endpoints, access controls, and employee tooling.

Tools, Vendors & Budget

• Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.).
• Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization.
• Track IT spend and support budgeting and forecasting as the company grows.

Team & Process Development

• Help define IT processes, documentation, and standards as the organization scales.
• Recruit, onboard, and manage future IT support staff as needed.
• Continuously identify opportunities to improve reliability, security, and employee experience.

Minimum Qualifications

• Bachelor’s degree in Computer Science, IT Administration, or a related field—or equivalent practical experience.
• 5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role.
• Strong experience supporting a hybrid workforce across macOS and Windows environments.
• Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools.
• Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch).
• Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling.
• Working knowledge of networking fundamentals (WiFi, DNS, basic troubleshooting), ideally with Ubiquiti/UniFi equipment, and comfort supporting remote access tools.
• Strong communication skills with a customer-service mindset.

Preferred Qualifications

• Experience implementing or working within an IT Service Management (ITSM) framework.
• Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar.
• Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar).
• ITIL v4 Foundation certification (or equivalent experience).
• Experience supporting teams in a startup or high-growth environment.

Benefits

• Generous PTO and company holiday policy + company paid Short Term Disability.
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost.
• Child Care Benefits and generous parental leave.
• Dog-friendly workspace in a secure building with great views of downtown Austin.
• Daily lunches and snacks.

Compensation

$120,000 – $140,000 DOE + Benefits