IT Manager

What You’ll Do

• Own IT onboarding for every new hire — configure devices, provision accounts, and ensure day-one readiness across the company
• Lead the IT build-out of Avoca's NYC office, including network design, Wi-Fi infrastructure, AV/conferencing systems, and physical access control
• Administer Avoca's SaaS stack (Google Workspace, Slack, Notion, HubSpot, Zoom, and others) — managing access, integrations, and licensing
• Serve as the primary point of contact for all hardware and software issues; keep the team unblocked and moving fast
• Own endpoint security, identity and access management, and IT policy enforcement across the organization
• Drive IT process improvement, develop and manage ticketing and escalation workflows, and prepare and refine standard operating procedures
• Evaluate vendors, run cost-benefit analyses on tool upgrades and renewals, and ensure Avoca is getting best-in-class value
• Track and manage hardware and software inventory; manage laptop lifecycle from procurement through offboarding

What You’ll Bring

• 5+ years of experience in IT management or systems administration, ideally at a high-growth startup
• Hands-on experience with Google Workspace and a modern MDM platform (Rippling, Jamf, Kandji, or equivalent)
• Strong networking fundamentals — VLANs, Wi-Fi infrastructure, firewalls, DNS/DHCP
• Experience with identity and access management tools (Okta, Active Directory, or equivalent)
• Track record of supporting an office build-out or major infrastructure project end-to-end
• Strong vendor management and analytical skills; comfortable building a cost-benefit case and making a recommendation
• Clear, confident communicator who can translate technical decisions for non-technical stakeholders

Nice to Have

• Familiarity with AI tooling governance, SaaS security reviews, or relevant certifications (CompTIA, Google IT, AWS)

Who You Are

• Hands-on and ownership-oriented — when something breaks or doesn't exist yet, you fix it or build it without being asked
• Operate well in ambiguity and move fast; you don't wait for a perfect brief to get started
• Think in systems — you spot the upstream cause, not just the immediate symptom, and you build for scale even when you're solving for today
• Take the work seriously and hold a high bar for reliability; the team depends on you and you don't let them down
• In the office five days a week and set the standard for what a well-run, well-supported physical workspace looks like

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter support including transit reimbursement and late-night rideshare
• Standing desks and workspace accommodations available on request
• All core tools and software provided