Technical Operations Manager
Build and scale AI-assisted internal tooling and automations across SaaS systems. Partner with Automation leads on agent infrastructure while maintaining integrations and documentation that enable company-wide self-service.
About the job
What you'll do
- 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
- 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
- 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
- 10% supporting broader Strat Ops and BizOps requests as they arise
What we're looking for
- 3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company
- Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems built and maintained
- Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar)
- Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
- Comfort with at least one major cloud platform (GCP preferred) and familiarity with Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents
- Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
- Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products
Compensation & Benefits
- Starting salary: $117,000 - $120,000 USD depending on experience
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Skills
Python, TypeScript, Node.js, Go, n8n, GCP, LLMs, Claude, RAG, Zapier, SSO, SCIM, Okta, Kandji, MDM
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