Portland, Oregon
Customer engagement platform powered by data
Customer.io builds a versatile platform for personalized customer journeys across email, push, SMS, and in-app channels using first-party data. It serves tech-savvy marketers at growth-stage companies to scale engagement and drive revenue. Data-driven automation enables relevant messaging that builds relationships and optimizes performance without silos.
Senior Product Manager responsible for identifying customer problems using research, analytics, and AI tools; leading cross-functional teams to define roadmaps, prototype, experiment, and ship features that drive business outcomes in a B2B SaaS messaging platform. Requires 7+ years PM experience, strong analytical and technical skills, and comfort in remote/async environments.
Own the end-to-end GTM P&L (Sales, Marketing, Customer Success) including unit economics, ARR forecasting, and reporting. Build and lead the GTM finance team while championing AI workflows. Requires 10+ years strategic finance experience, GTM partnering, people leadership, and proven AI adoption in finance.
People Partner partnering with business leaders on performance management, organizational development, change management, employee relations, and people analytics to drive talent management, engagement, and business growth in a global environment. Requires 5+ years progressive HR experience with strong data and leadership coaching skills.
Mid-Market Account Executive responsible for full-cycle B2B SaaS sales, including prospecting, discovery, demos, and closing deals under $50k ACV. Requires 2+ years experience in SaaS/MarTech sales with strong communication and consultative selling skills.
Part-time/contract Sr. IT Specialist providing tier 1-2 support, managing IAM and MDM, automating workflows, and supporting compliance (SOC 2, ISO, HIPAA) in a fully remote SaaS environment. Requires 3-5 years IT operations experience, MDM/IAM expertise, automation skills, and macOS troubleshooting.
Build, evolve, and lead end-to-end development of Customer.io's SDKs across mobile and server platforms. Requires expert programming skills, strong API/developer experience focus, high autonomy, and exceptional fluency with LLMs and agentic AI coding tools like Claude and Cursor.
Own monthly revenue close for subscription, consumption, and hybrid billing models. Flag revenue implications on deals, maintain waterfalls and SSP documentation, partner with RevOps/Legal/Deal Desk, and automate processes using AI. Requires 5-7 years revenue accounting experience and ASC 606 knowledge.
Outbound Business Development Representative responsible for researching target accounts, initiating outreach via calls/emails/social, qualifying leads, and scheduling meetings for Account Executives. Requires strong communication, resilience, organization, and 1-2 years outbound sales experience (SaaS preferred).
Technical Marketing Operations Manager responsible for building GTM integrations, reliable automation workflows, debugging data flows, and improving systems across marketing, sales, and RevOps using APIs, scripts, and no-code tools. Requires 2-5 years in technical GTM operations, strong API/webhook experience, and comfort with lightweight coding.
Build and own the distributed systems infrastructure powering Customer.io's marketing automation platform, handling billions of events daily with a focus on scale, reliability, and real-time processing in Go.
GTM AI Engineer responsible for taking prototype AI agents to production-grade systems. Owns observability, deployment pipelines, database interactions, monitoring, and reliability on GCP for the GTM team's 11+ agents serving 120 users.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
Senior Product Designer owning a B2B SaaS product area end-to-end at Customer.io. Responsibilities span strategy, complex user flows, AI-driven interactions, design system contributions, and direct code implementation alongside engineering. Requires 5+ years experience, strong systems thinking, code fluency, and prior AI interface work.
Lead and grow a data science & analytics team that partners with Product, Marketing, Sales, and CX to drive forecasting, experimentation, behavioral analytics, and measurement at a B2B SaaS company.
Legal Assistant supporting in-house counsel with contract workflows, document management, compliance tracking, and AI-driven process improvements. Requires 2+ years legal admin/paralegal experience and strong organizational skills.
As a Mid-Market Account Executive, you will drive new customer acquisition within key market segments, managing the full sales cycle from prospecting to closing. This role focuses on B2B SaaS or MarTech sales for mid-market accounts.
Build and scale AI-assisted internal tooling and automations across SaaS systems. Partner with Automation leads on agent infrastructure while maintaining integrations and documentation that enable company-wide self-service.
Senior Data Scientist partnering with Product, Marketing, and CX to analyze customer behavior, design experiments, and build models that drive product and business decisions in a B2B SaaS environment.
Lead engineering teams to build Customer.io's new billing platform from the ground up. Own vision, roadmap, and execution for a complex SaaS billing system with direct executive visibility.
Build and scale end-to-end email channel infrastructure and customer-facing frontend for high-volume messaging. Requires 7+ years in Go, React experience, cloud environments, email deliverability expertise, and full-stack ownership.
Build and scale distributed backend systems in Go for high-volume customer communications. Requires 7+ years experience with Go or similar, cloud environments like AWS/GCP, MySQL, and production observability.
Build and ship fullstack features using Go, React, and Ember to power customer workflows at scale. Requires 7+ years experience, fluency in TypeScript/React/Go, and strong focus on performance and customer experience.