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Customer.ioCustomer.ioUnited States

Contract IT Specialist

Part-time/contract Sr. IT Specialist providing tier 1-2 support, managing IAM and MDM, automating workflows, and supporting compliance (SOC 2, ISO, HIPAA) in a fully remote SaaS environment. Requires 3-5 years IT operations experience, MDM/IAM expertise, automation skills, and macOS troubleshooting.

94k – 104k/yr
Remote3+ YOEIT Support

About the role

Responsibilities

  • Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
  • Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
  • Administer identity and access management: provisioning, SSO, group and role-based access across core systems
  • Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
  • Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
  • Work across core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
  • Create and update operational documentation for owned workflows
  • Partner with People, Security, and Engineering on cross-functional projects

Requirements

  • 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
  • Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
  • Experience with identity and access management (Okta strongly preferred), SSO, and role-based access
  • Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
  • Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence)
  • Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
  • Strong troubleshooting on macOS (Windows a plus)
  • Self-starter with a customer-service-first mindset
  • Automation-minded
  • Comfortable moving fast in a still-being-defined environment
  • Clear communicator who documents well

Nice-to-Haves

  • Bonus if you've helped build an access framework, not just operated inside one
  • Familiarity with audit tooling
  • Windows troubleshooting experience

Compensation

  • Rate: $45-$50/hour (full-time, 30+ hrs/week)
  • Contract: 3-months, with clear path to full-time conversion based on performance and business need
  • Location: Remote, US-based (PST preferred)

Skills

MDMOktaSSOmacOSJiraSOC 2isoHIPAAintuneJamfkandjiScriptingidentity and access management

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