Senior Product Designer
Senior Product Designer owning a B2B SaaS product area end-to-end at Customer.io. Responsibilities span strategy, complex user flows, AI-driven interactions, design system contributions, and direct code implementation alongside engineering. Requires 5+ years experience, strong systems thinking, code fluency, and prior AI interface work.
About the job
What you'll do
- Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality.
- Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline.
- Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes.
- Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work.
- Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors.
- Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time.
- Mentor designers earlier in their career through pairing, critique, and the example set by your own work.
What we're looking for
- 5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work.
- Strong flow literacy — you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens.
- Closes the design-to-implementation gap — partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level.
- Experienced power user of a design system — you can describe how you’ve extended it thoughtfully, where you’ve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one.
- Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility — even at small scale.
- B2B SaaS experience with complex, data-driven interfaces — you understand systems, not just screens.
- Strong communication and critique skills — brings rationale to decisions, gives feedback that improves the work, and can change your mind when you find better evidence.
Compensation & Benefits
Starting salary for this role is $171k–$193k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Skills
Product Design, Design Systems, Ui Prototyping, Ai Interaction Design, User Flows, Figma, HTML, CSS, JavaScript
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