Systems Administrator manages SaaS platforms, endpoint management, IT infrastructure, and provides technical support/escalation for corporate IT. Requires 3-5+ years experience with macOS/Windows admin, scripting, and Microsoft 365.
125k – 145k/yr
Hybrid3+ YOEIT Support
About the role
Responsibilities
Manage SaaS platforms (Microsoft 365/Entra ID, Slack, Zoom) including user administration, provisioning, and license management
Provide technical support and escalation for the End User Support team. Resolve complex issues, assist with challenging requests, and coach service desk engineers
Own employee technology lifecycle including provisioning workflows, hardware inventory, device refresh programs, and secure offboarding
Maintain IT infrastructure including backup systems, server operations, and network services in partnership with Engineering
Administer endpoint management platforms (Jamf Pro, Intune) including policies, software deployment, security enforcement, and fleet updates
Build automation and tooling using scripting (PowerShell, Python, Bash) to streamline operations and reduce manual work
Create operational documentation (runbooks, standards, guides). Partner with Engineering on infrastructure projects
Requirements
3-5+ years in IT systems administration, platform operations, and user support
Strong proficiency in macOS and Windows endpoint administration
Solid experience with endpoint management platforms (Jamf Pro, Intune)
Working knowledge of Microsoft 365/Entra ID administration
Proficiency in at least one scripting language (PowerShell, Python, Bash)
Understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and directory services (Active Directory, Entra ID, LDAP)
Familiarity with backup and disaster recovery solutions (Veeam, Time Machine)
Experience with collaboration platforms (Slack, Zoom, Google Workspace)
Strong problem-solving and diagnostic skills. Excellent communication for coaching team members
Ability to manage multiple priorities and balance operational work with support requests
Customer-focused, service-oriented, with the ability to work in a team environment
Preferred Qualifications
Atlassian suite (Jira, Confluence, JSM) background
Apple Business Manager and DEP/ADE experience
Linux administration (RHEL, Ubuntu)
IT certifications (ACSP, Microsoft 365, Jamf, CompTIA)
Experience mentoring or coaching junior IT staff
Financial services or regulated industry experience
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