Support Specialist I
Support Specialist providing high-quality customer support for Brex's finance platform via email, phone, and chat. Requires strong communication, empathy, and comfort with AI tools; based in the Salt Lake City area with some in-office training.
About the job
Responsibilities
- Effectively resolve customer inquiries in a considerate and timely manner via email, phone and chat
- Become an expert in Brex’s suite of products, and leverage your expertise to solve complex issues
- Compose thoughtful, personalized responses for a variety of customer requests
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team
- Provide customer feedback to internal teams to improve our product and support experience
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation
Requirements
- This role is required to be located within the greater Salt Lake City area
- Flexibility to work within the Support team's hours of Operation (8am - 5pm PT, weekdays and weekends)
- Passionate about customer support and about the role it plays in making a customer-centric team successful
- Ability to communicate technical problems in a clear and tactful way
- Strong verbal and written communication skills
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
- Comfort with and enthusiasm for using AI tools in a customer support environment
Nice-to-Haves
- Bachelor's degree
- FinTech experience
- Prior experience in a customer-facing role, ideally in a support function
- Experience with AI-powered customer service tools
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Willingness to work overtime
Compensation
The expected pay range for this role is $21.00 USD - $23.00 USD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Skills
Customer Support, Technical Communication, AI Tools, Fintech, Series 7, Series 63
Similar jobs
Customer Support jobs
Rippling
United States
Supports customers with travel-product issues across phone, chat, email, and video channels, while documenting product knowledge and partnering with Product and Engineering on improvements. Requires 3+ years in a travel-related customer-facing role; GDS and TMC/BT consulting experience are preferred.
PracticeTek
San Diego, CA
Provides multi-channel technical and customer support for RevolutionEHR, troubleshooting healthcare software issues, managing cases through resolution, and collaborating with internal teams. Requires two years of eyecare experience and strong communication, problem-solving, and organizational skills.
Harper
San Francisco, CA
Handles high-volume inbound and outbound calls for small-business insurance customers, resolving payment, document, renewal, and follow-up issues. Requires strong phone communication, organization, reliable attendance, and full-time onsite availability in San Francisco; prior call center or insurance experience is a plus.
tastytrade
Chicago, IL
Supports brokerage customers through account opening, maintenance, documentation, and compliance processes. The role requires FINRA SIE, Series 7, and Series 63 licenses, strong customer communication, and careful attention to regulatory and operational detail.
PracticeTek
Las Vegas, NV
Provides front-line support for ChiroTouch SaaS software used in chiropractic clinics, resolving customer inquiries via phone and chat, troubleshooting issues, and documenting interactions to ensure high satisfaction and efficiency.