Technical Support Engineer
Technical Support Engineer providing expert troubleshooting, on-call support, and customer success for StarTree's real-time analytics platform based on Apache Pinot. Requires deep platform expertise, collaboration with engineering, documentation, and feedback to product teams.
About the job
Responsibilities
- Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
- Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
- Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned.
- Mentor and train team members to promote a culture of continuous learning and improvement.
- Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
- Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
- Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
- Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.
Requirements
- Become a subject matter expert on Apache Pinot and the StarTree Platform.
- Provide on-call support for urgent production issues.
- Deliver exceptional support to ensure customers achieve success.
- Experience with advanced data technologies, including vector indexes.
Skills
Apache Pinot, Startree Platform, Troubleshooting, Customer Support, Knowledge Base Documentation, Vector Indexes, Slack Connect, Zoom, Internal Tooling
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