Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.

Provides advanced troubleshooting and escalation support for OPSWAT software, including log analysis, networking, SCADA communications, and customer-facing remote sessions. Requires a bachelor's degree or equivalent experience and 2–4 years supporting technical software products or helpdesk environments.

Provides technical customer support by investigating, reproducing, and resolving software issues, managing tickets, assisting with product integrations, and contributing to documentation and product improvements. Requires a Computer Science bachelor's degree, strong English communication, Windows expertise, and networking knowledge.

Provides advanced technical support for OPSWAT cybersecurity solutions in Japan, diagnosing escalated customer issues through log analysis, system diagnostics, network troubleshooting, and lab reproduction. Requires a bachelor’s degree or equivalent experience, strong Windows and networking knowledge, Japanese-language customer support, and at least four years of relevant experience.

Owns customer technical issues end to end by debugging APIs, webhooks, authorization flows, and production data across a payments platform. The role requires at least three years in a technical support or implementation function, strong SQL and API skills, and excellent customer communication.

Provides Tier 1 technical support to customers by diagnosing software, hardware, and device issues, managing tickets through resolution, and escalating complex cases. The role requires customer-facing communication, structured troubleshooting, and experience with Android and Windows.

Owns customer relationships and independently diagnoses, repairs, and maintains integrated hardware-software systems in the field. The role requires at least five years of technical field-service experience, strong customer communication, mentoring ability, and up to 75% domestic and international travel.

Supports analytically technical customers by troubleshooting SQL- and Python-based workflows, answering product questions, creating educational resources, and synthesizing feedback for Product. Requires at least two years of data, analytics, or customer-facing technical experience.

Provides technical support and customer-facing SRE coverage for AI inference, fine-tuning, GPU clusters, and Kubernetes endpoints. The role requires 6+ years in technical infrastructure or support, strong debugging and observability skills, and weekend shift coverage.

Provides client-facing technical support, onboarding, device enrollment, and privacy guidance for the BlackCloak platform. The entry-level role requires about two years of technical support or customer success experience, strong communication skills, and knowledge of major operating systems.

Provides written application and technical support to customers, answers product questions, handles support tickets, and collaborates with product and engineering teams. Requires two years of customer or technical support experience, strong English communication, and a four-year degree.

Supports enterprise payroll partners by investigating complex payroll and tax issues, coordinating cross-functional resolutions, and improving documentation and processes. The role requires 4+ years of partner-facing experience, payroll or fintech expertise, strong investigation skills, and excellent written communication.

Provides bilingual Japanese- and English-language technical support for Anthropic products, including API debugging, escalated customer issues, and critical APAC coverage. The specialist will also improve support processes, documentation, and team technical knowledge.

Builds and scales automated trust and safety systems that detect harmful content, fraud, and abuse. The role combines data analysis, software engineering, policy enforcement, and AI-assisted moderation, requiring at least three years of relevant experience.

Provides hands-on technical support for customers integrating and using Fin, debugging complex issues and partnering with product teams to improve the product experience. The role requires 1–2 years of technical support experience, web development fundamentals, API knowledge, and strong troubleshooting and communication skills.

Provides hands-on technical support for developers using APIs, SDKs, and LLM observability tools. The role troubleshoots customer code, reproduces and fixes bugs, improves documentation and tooling, and partners with Engineering and Product.

Provide world-class developer support for Supabase users by triaging cases, responding to technical and billing queries, monitoring GitHub, and escalating issues. Requires 3+ years developer support experience, SQL proficiency, Linux/command line skills, and strong English communication.

Support Engineer embedded in Engineering at GitLab. Troubleshoot complex customer issues on Self-managed and SaaS GitLab, contribute code and documentation, collaborate across teams, and participate in on-call rotations. Requires strong Linux admin, scripting, Git, and communication skills.

Technical Support Analyst investigating and resolving complex API, integration, and payments issues for fintech partners. Requires 3+ years technical support experience, SQL/log analysis skills, and 24x7 incident ownership in a high-growth environment.

Supports enterprise customers running PlanetScale database platforms by troubleshooting production issues, advising on database performance, and escalating product gaps. The role requires strong customer communication, database internals expertise, Kubernetes knowledge, and comfort investigating unfamiliar infrastructure code.

Provide advanced L2 technical support for Runpod's AI cloud platform, troubleshooting complex issues with GPUs, containers, and ML models via logs, scripts, and collaboration with engineering teams. Requires 5+ years technical support experience, Linux/Docker/Python proficiency, and familiarity with AI inference and fine-tuning.

Provides advanced technical support for enterprise B2B SaaS customers, resolving complex production issues, debugging Python and no-code agents, and building diagnostic automation. Requires 5+ years of technical support experience and proficiency with cloud platforms, APIs, identity systems, and observability tools.

Senior Support Engineer helping enterprise customers succeed with Writer's AI platform by triaging and resolving complex technical issues, debugging Python and no-code agents, building automation tools, and collaborating cross-functionally to drive product improvements. Requires 5+ years enterprise B2B SaaS support experience and proficiency with cloud technologies, APIs, and monitoring tools.

Serve as the first line of technical support for Tabs merchants, troubleshooting invoicing, payments, ERP integrations, and data issues. Triage tickets, identify trends for Product/Engineering, educate users, and drive process improvements in a fast-paced fintech startup.

Provides frontline technical support to enterprise customers using AI-driven products, troubleshooting product, API, authentication, and access issues while documenting feedback and improving support processes. Requires at least three years of premium technical support experience and strong communication and problem-solving skills.

Help customers adopt and operate AI agents for plumbing/HVAC contractors by troubleshooting complex issues with logs, SQL, and integrations. Partner with Engineering/Product to resolve bugs, improve processes, and enhance AI reliability in a hybrid role.

Senior Incident Commander responsible for leading high-severity, cross-functional incidents, driving company-wide incident response strategy, standards, OKRs, and tooling vision while mentoring other ICs and influencing executives. Requires 8+ years leading critical incident response at scale, strong influence without authority, and deep IR lifecycle expertise.

Technical Support Engineer providing expert troubleshooting, on-call support, and customer success for StarTree's real-time analytics platform based on Apache Pinot. Requires deep platform expertise, collaboration with engineering, documentation, and feedback to product teams.

VP-level leader to own and transform Inspiren's product support and contact center operations for hardware/software systems in senior living. Build proactive, AI-driven processes, scale for new markets, and translate customer insights into product improvements. Requires 10+ years experience including 5+ in senior leadership.

Customer Success Engineer works directly with healthcare customers to support API and EDI integrations for claims processing, eligibility checks, and RCM workflows. Requires RCM expertise, API experience, and customer-facing skills to triage issues, identify product gaps, and drive adoption.

The Fulfillment Support Technician configures, quality-checks, troubleshoots, repairs, and ships Routeware hardware devices from the Portland warehouse. They also occasionally travel to install and support the technology on customer vehicles.

Provide front-line technical support to financial institutions using Narmi's digital banking platform. Troubleshoot issues, act as product SME, advocate for improvements, and collaborate with Delivery, CS, Engineering and Product teams. Requires 2+ years technical support experience, BA/BS, and PST/MT timezone.

Quality Analyst responsible for evaluating call center interactions, identifying coaching opportunities, tracking performance trends, and driving process improvements through audits, dashboards, and root cause analysis. Requires 4+ years QA experience in call centers, strong analytical and Excel skills, and a focus on customer satisfaction.

Deliver technical support and tailored training to clients using the Newbook property management platform. Troubleshoot complex issues, prepare clients for go-live, leverage AI tools, and collaborate with internal teams to improve customer experience in the hospitality sector.

Support enterprise customers by troubleshooting and resolving complex network security issues including DDoS mitigation, firewall configurations, and performance problems across Cloudflare's security products. Requires 4+ years experience in network/web security support, strong protocol knowledge (BGP, TCP/IP), scripting skills, and customer-facing troubleshooting expertise.

Product Support Specialist providing technical support, troubleshooting, and data reconciliation for Rundoo's ERP platform used by independent hardware and paint stores. Requires strong problem-solving, communication, and analytical skills with comfort for early shifts and high-volume client interactions.

Support Engineer role working directly with customers and the Customer Success team to resolve technical issues, triage incidents, translate feedback to engineering, and develop reusable solutions for Attentive's AI marketing platform. Requires strong problem-solving, customer communication, HTML/CSS/SQL proficiency, and API familiarity.

Serve as the technical bridge between customers and Sift's engineering/product teams. Own complex customer issues for enterprise accounts, support integrations and ML model health, write scripts/queries for ROI and automation, and advocate for customer needs internally. Requires 5+ years technical customer-facing experience, strong scripting skills, and cross-functional collaboration.

Build and scale technical customer support for an AI-native ERP platform. Resolve tickets, triage bugs, develop AI-assisted automations and internal tooling, improve knowledge bases, and drive product improvements from customer patterns. Requires 6mo-3yrs technical support experience, scripting/API skills, and systems thinking.

Provide front-line technical support for Astra's payments API platform. Troubleshoot integration issues, resolve customer tickets within SLAs, escalate appropriately, and contribute to knowledge base and process improvements. Requires 1-3 years in API/technical support with strong troubleshooting and communication skills.

Provide email-based technical support for Prompt's RCM and medical billing software to rehab therapy customers. Requires 3+ years customer support experience plus medical billing background (PT billing preferred), strong analytical troubleshooting skills, and Excel proficiency.

Provides advanced, customer-facing troubleshooting for Snowflake cloud database issues, owning incidents from triage through resolution. The role requires 5+ years of technical support experience, strong SQL and relational database expertise, Japanese communication skills, cloud knowledge, and an AI-first approach to support.

Troubleshoot and resolve complex Redis Enterprise issues for customers across cloud and on-premises environments. The role requires seven or more years of enterprise software experience, strong Linux, networking, scripting, and problem-solving expertise.

Provide technical support to large enterprise customers on complex MongoDB production issues, troubleshooting performance, scalability, and stability across databases, infrastructure, and applications. Requires strong Linux, networking, cloud, and diagnostic skills with excellent customer communication.

Lead and scale a team of Support Engineers for Sardine's fraud and payments platform. Own technical escalations, incident response, process building, metrics, and AI adoption while partnering cross-functionally to improve the product. Requires 7+ years technical experience including 3+ years managing support teams, hands-on coding background, SQL/API proficiency, and startup + enterprise experience.

Own post-sales technical relationships with API and inference customers at Hedra. Debug integrations, architect production deployments, translate customer feedback into product improvements, and drive adoption from pilot to scaled usage. Requires 4+ years customer-facing technical experience, hands-on Python/API skills, and curiosity in generative AI.

Customer Success Engineer providing post-sales technical guidance, enablement, and best practices for GitLab's DevSecOps platform. Supports customers via workshops, labs, and content in a pooled model; requires fluency in English and Spanish plus technical background in software development or systems engineering.

Build and run support/escalation processes for OpenAI's GPT-Rosalind and life sciences customers. Own complex technical cases, build playbooks and tooling, coordinate cross-functional resolutions, and define biosciences support model while maintaining boundaries between support and scientific consultation. Requires 8+ years technical support experience plus life sciences familiarity.

Lead training and support for Rippling's Travel Products team. Mentor agents and new hires, create training content, deliver sessions, resolve complex customer issues, and collaborate with Product/Engineering on improvements. Requires 5+ years travel industry experience including leadership, Travelport/Sabre GDS proficiency, and 2+ years in instructional design.

Supports global Benchling customers by answering product questions, troubleshooting issues, coordinating cross-functional resolutions, and improving support documentation and processes. Requires a life science degree, laboratory or research experience, and strong customer communication skills.