Customer Success Engineer drives adoption and expansion of voice AI APIs for enterprise customers through technical expertise, demos, troubleshooting, and relationship building with developers and executives. Requires 7-10+ years in technical customer success or sales engineering at API-driven tech companies.
Senior Technical Support Engineer troubleshoots complex issues for Semgrep's code security products (SAST, Supply Chain, Secrets) via tickets, on-call, and cross-functional collaboration. Requires 2+ years technical support or engineering experience, CI/CD expertise, and Web AppSec knowledge.
Provides L2/L3 technical support for enterprise customers using a customizable Loan Origination System, troubleshooting issues via logs/configurations, reproducing bugs, and triaging to engineering. Requires SaaS support experience, technical comfort with APIs/logs/JSON/XML, and strong communication in a remote environment.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.
Mission Operations Engineer deploys and integrates software platform into customer hardware operations like spacecraft and defense systems, provides training/support, gathers feedback for improvements, and builds customer relationships. Requires 4+ years hardware engineering experience, data skills, and up to 50% travel.
Handles complex technical support for payments platform users, troubleshoots issues using SQL and APIs, collaborates with engineering/product teams, and optimizes processes for efficiency. Requires 5+ years customer-facing support experience and strong problem-solving.
Works directly with customers to optimize API usage, deeply understanding their products and use cases while acting as an API power user to drive impact and scale.
Technical Support Engineer diagnoses and resolves complex issues for customers using Blacksmith's high-scale CI infrastructure, reproduces bugs with engineering, and builds automations. Requires experience with distributed systems, AI/agent workflows, and customer-focused technical support.
Technical Support Specialist owns complex technical queries, debugs issues, escalates investigations, and collaborates with product teams to improve the platform. Requires 3-4+ years technical support experience, API knowledge, and strong problem-solving in a hybrid Chicago role.
Leads end-to-end platform implementations, customizations, and optimizations for enterprise clients in fraud detection. Provides technical expertise, training, and cross-functional collaboration to drive adoption and ROI, requiring 7+ years in post-sales consulting and SaaS experience.
Provides technical support to customers using OpenAI products, troubleshooting complex issues, automating processes with Python and AI tools, and partnering with engineering teams. Requires 8+ years in support engineering and expert problem-solving skills.
Own end-to-end technical support for customers of a human risk security platform, troubleshooting complex issues with logs, APIs, integrations, and SSO. Collaborate with engineering and product teams to resolve problems and scale support operations. Requires 2-5+ years in customer-facing technical roles.
Provides technical support to public sector customers, including U.S. Government agencies under FedRAMP, troubleshooting complex issues with OpenAI products. Partners with engineering to resolve problems, automates processes using Python and AI tools, requires 8+ years experience.
Senior Support Engineer troubleshoots complex issues for OpenAI's API platform, designs monitoring and incident response processes for strategic customers, and scales operations using automation and AI. Requires 8+ years in SRE/technical operations, Bachelor's in CS, and expertise in observability and distributed systems.
Owns technical customer support for hospital staffing platform, troubleshooting data integrations, APIs, and workflows while partnering with engineering. Requires 4+ years customer-facing experience and technical aptitude to unblock critical operations.
Technical Support Engineer resolves complex API and network connectivity issues for customers, mentors Tier 1 support, and feeds insights to engineering. Requires 2-3 years technical/customer experience, strong troubleshooting with tools like Postman, REST, and Webhooks.
Leads escalations for complex cloud incidents in AI infrastructure, designs reliability improvements for Kubernetes and GPU clusters, troubleshoots AI/ML workloads, and mentors engineers. Requires 8+ years in SRE/DevOps/HPC with deep Linux, networking, and customer expertise.
Senior Technical Services Engineer provides weekend support for MongoDB cloud customers, troubleshooting Atlas deployments, advising on best practices, and collaborating with engineering teams. Requires 5+ years experience in cloud providers, Linux, databases, and strong diagnostics.
Leads high-visibility incident responses, resolves complex technical issues in HPC infrastructure, conducts post-incident reviews for resiliency, and supports customers with troubleshooting, optimization, and training. Requires 3-5+ years customer-facing experience and expertise in Linux, Kubernetes, and networking.
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in enterprise SaaS support and public clouds (AWS/GCP/Azure).
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in SaaS support, public clouds, and programming.
Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.
Provides advanced technical support for Sentry users, troubleshoots SDKs and bugs, and owns AI agents for scalable support including training, RAG optimization, and human-in-the-loop flows. Requires 4+ years experience, coding proficiency in Python/JS/Ruby, and AI literacy.
Provides high-touch technical support and solutions for Databricks' largest customers using deep expertise in Apache Spark, ML/AI, and data technologies. Troubleshoots complex issues, builds POCs, and collaborates onsite with teams; requires 8+ years experience.
Troubleshoot technical issues for fintech platform users, provide first-line support, maintain knowledge libraries, and refine AI agents in a fast-paced startup. Requires 3-5 years support experience, strong problem-solving, and fintech interest.
Technical Support Analyst troubleshoots complex issues with invoicing, payments, and integrations like NetSuite, QuickBooks, and Stripe for SaaS customers. Requires 3-5 years experience in support, technical aptitude, and strong problem-solving in fast-paced fintech environment.
Provides onsite/remote technical support and troubleshooting for Skydio's autonomous drone hardware, software, and cloud systems to commercial/government customers in Southwest US. Requires 3+ years UAS experience, networking expertise, and up to 30% regional travel.
Provide technical support to Datadog's Premier Customers via tickets, chat, and calls, reproduce issues across 600+ integrations, and drive product improvements. Requires 2+ years in SaaS technical support, Linux knowledge, and programming experience.
Owns end-to-end execution of AI agent builds for enterprise customers, configuring agents, validating integrations, and collaborating with stakeholders to deliver scalable solutions. Requires 5+ years in technical customer-facing roles with strong coding and API skills.
Leads US remote support team to deliver exceptional customer experience via queue management, technical troubleshooting, coaching, and hands-on support (30-40% time). Requires SaaS support leadership experience improving metrics like response times and CSAT.
Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.
Provides dedicated technical support to a single strategic enterprise customer for their computer vision deployments, diagnosing issues across CV/ML pipelines, leading enablement sessions, and building deep contextual knowledge of customer infrastructure. Requires 7+ years in Linux/networking, Bash/Python scripting, and hands-on edge device experience.
Database Support Engineer investigates and resolves advanced customer issues across Supabase's Postgres-based platform, provides optimization advice, reproduces bugs, and improves product quality. Requires 6+ years experience with deep PostgreSQL knowledge, SQL optimization, and AWS.
Designs and delivers technical integrations with customer systems, including legacy databases and APIs, while building scalable infrastructure and automating workflows for government software platform. Requires 2+ years backend experience, databases, AWS, and customer collaboration.
Provide technical support for Rippling's HR, IT, and Finance platform. Handle customer issues via email, chat, and video, document interactions in CRM, and collaborate with Product and Engineering teams.
Customer Engineer splits time supporting customers with debugging, integrations, and POCs while building SDKs, prototypes, and tools to enhance the platform. Requires strong software engineering fundamentals and customer-facing problem-solving skills.
Hands-on flight operator role planning and executing drone missions, conducting inspections, and troubleshooting to support UAV testing and operations.
Builds technical support for AI/ML workloads by shipping code, automating fixes, and directly assisting customers with debugging and optimization. Requires deep expertise in low-level infrastructure or AI/ML engineering with strong communication skills.
Support Engineer troubleshoots complex computer vision/ML issues for enterprise customers, provides consultative advice, creates technical content, and collaborates with sales/product teams. Requires 5+ years Linux/networking experience, Python/Bash scripting, and CV/ML pipeline knowledge.
Handles high-volume support tickets with speed, efficiency, and empathy, ensuring queue flow and clear escalations. Requires 1-2 years customer-facing experience; bonus for ticketing systems like Zendesk.
Support Engineer troubleshoots API integrations, debugs customer onboarding tools and AI issues, manages feature flags, and automates workflows for property management platform. Requires basic Python/JavaScript coding, database familiarity, and strong API debugging skills.
Provides technical support for proprietary healthcare software, troubleshooting issues in on-prem/hosted environments, handling customer tickets, and assisting with installs/upgrades. Requires 1-2 years IT experience with SQL/PowerShell, Windows servers, and strong problem-solving skills; bachelor's degree preferred.
Field Service Engineer travels to customer sites for installing, repairing, upgrading, and troubleshooting autonomous mobile robots. Requires 2+ years experience, Linux proficiency, hands-on hardware skills, and regular travel (30-50%).
Provides Tier 2 technical support for clients using EliseAI's housing platform, troubleshoots complex issues with tools like SQL and APIs, and collaborates with engineering on product improvements. Requires 2-3 years support experience, technical proficiency, and onsite work in NYC.
Provides tier 1/2 technical support for housing product clients using Zendesk, troubleshoots issues, maintains documentation, and collaborates on improvements. Requires technical proficiency, analytical skills, and onsite office presence.
Provides technical support to housing customers by troubleshooting issues, investigating bugs with SQL and logs, and advising on AI configurations. Requires 1-3 years experience, CS bachelor's or equivalent, and onsite office presence.
AI Operations Specialist for new grads monitors AI system performance via dashboards/logs/alerts, supports hypercare/audits for clients, and drives CX improvements through feedback. Requires bachelor's degree and onsite NYC presence.
Technical Support Engineer builds internal tools and Laravel-based systems to enhance customer support efficiency, troubleshoots complex issues, and collaborates across teams. Requires PHP/Laravel experience, critical thinking, and strong communication skills.
Support Engineers provide timely developer support, triage cases, monitor feedback channels like GitHub, and reproduce issues for the Supabase Postgres platform. Requires 3+ years developer support experience, SQL proficiency, Linux skills, and strong English communication.
Engage with open source community on forums and social channels to help Metabase users with data analytics issues. Requires 3-5 years technical experience in code, systems admin, SQL/databases, or infrastructure, plus strong communication skills.
Customer Success Engineer drives adoption and expansion of voice AI APIs for enterprise customers through technical expertise, demos, troubleshooting, and relationship building with developers and executives. Requires 7-10+ years in technical customer success or sales engineering at API-driven tech companies.
Senior Technical Support Engineer troubleshoots complex issues for Semgrep's code security products (SAST, Supply Chain, Secrets) via tickets, on-call, and cross-functional collaboration. Requires 2+ years technical support or engineering experience, CI/CD expertise, and Web AppSec knowledge.
Provides L2/L3 technical support for enterprise customers using a customizable Loan Origination System, troubleshooting issues via logs/configurations, reproducing bugs, and triaging to engineering. Requires SaaS support experience, technical comfort with APIs/logs/JSON/XML, and strong communication in a remote environment.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.
Mission Operations Engineer deploys and integrates software platform into customer hardware operations like spacecraft and defense systems, provides training/support, gathers feedback for improvements, and builds customer relationships. Requires 4+ years hardware engineering experience, data skills, and up to 50% travel.
Handles complex technical support for payments platform users, troubleshoots issues using SQL and APIs, collaborates with engineering/product teams, and optimizes processes for efficiency. Requires 5+ years customer-facing support experience and strong problem-solving.
Works directly with customers to optimize API usage, deeply understanding their products and use cases while acting as an API power user to drive impact and scale.
Technical Support Engineer diagnoses and resolves complex issues for customers using Blacksmith's high-scale CI infrastructure, reproduces bugs with engineering, and builds automations. Requires experience with distributed systems, AI/agent workflows, and customer-focused technical support.
Technical Support Specialist owns complex technical queries, debugs issues, escalates investigations, and collaborates with product teams to improve the platform. Requires 3-4+ years technical support experience, API knowledge, and strong problem-solving in a hybrid Chicago role.
Leads end-to-end platform implementations, customizations, and optimizations for enterprise clients in fraud detection. Provides technical expertise, training, and cross-functional collaboration to drive adoption and ROI, requiring 7+ years in post-sales consulting and SaaS experience.
Provides technical support to customers using OpenAI products, troubleshooting complex issues, automating processes with Python and AI tools, and partnering with engineering teams. Requires 8+ years in support engineering and expert problem-solving skills.
Own end-to-end technical support for customers of a human risk security platform, troubleshooting complex issues with logs, APIs, integrations, and SSO. Collaborate with engineering and product teams to resolve problems and scale support operations. Requires 2-5+ years in customer-facing technical roles.
Provides technical support to public sector customers, including U.S. Government agencies under FedRAMP, troubleshooting complex issues with OpenAI products. Partners with engineering to resolve problems, automates processes using Python and AI tools, requires 8+ years experience.
Senior Support Engineer troubleshoots complex issues for OpenAI's API platform, designs monitoring and incident response processes for strategic customers, and scales operations using automation and AI. Requires 8+ years in SRE/technical operations, Bachelor's in CS, and expertise in observability and distributed systems.
Owns technical customer support for hospital staffing platform, troubleshooting data integrations, APIs, and workflows while partnering with engineering. Requires 4+ years customer-facing experience and technical aptitude to unblock critical operations.
Technical Support Engineer resolves complex API and network connectivity issues for customers, mentors Tier 1 support, and feeds insights to engineering. Requires 2-3 years technical/customer experience, strong troubleshooting with tools like Postman, REST, and Webhooks.
Leads escalations for complex cloud incidents in AI infrastructure, designs reliability improvements for Kubernetes and GPU clusters, troubleshoots AI/ML workloads, and mentors engineers. Requires 8+ years in SRE/DevOps/HPC with deep Linux, networking, and customer expertise.
Senior Technical Services Engineer provides weekend support for MongoDB cloud customers, troubleshooting Atlas deployments, advising on best practices, and collaborating with engineering teams. Requires 5+ years experience in cloud providers, Linux, databases, and strong diagnostics.
Leads high-visibility incident responses, resolves complex technical issues in HPC infrastructure, conducts post-incident reviews for resiliency, and supports customers with troubleshooting, optimization, and training. Requires 3-5+ years customer-facing experience and expertise in Linux, Kubernetes, and networking.
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in enterprise SaaS support and public clouds (AWS/GCP/Azure).
Provides expert technical support to high-value customers, resolving complex issues in data unification platforms, cloud services, APIs, and integrations. Requires 3+ years experience in SaaS support, public clouds, and programming.
Technical Support Engineer troubleshoots complex API integrations, debugs issues with HRIS/ATS/payroll systems, and collaborates with engineering on fixes. Requires strong coding skills in TypeScript/Node.js, debugging expertise, and clear communication for customer support.
Provides advanced technical support for Sentry users, troubleshoots SDKs and bugs, and owns AI agents for scalable support including training, RAG optimization, and human-in-the-loop flows. Requires 4+ years experience, coding proficiency in Python/JS/Ruby, and AI literacy.
Provides high-touch technical support and solutions for Databricks' largest customers using deep expertise in Apache Spark, ML/AI, and data technologies. Troubleshoots complex issues, builds POCs, and collaborates onsite with teams; requires 8+ years experience.
Troubleshoot technical issues for fintech platform users, provide first-line support, maintain knowledge libraries, and refine AI agents in a fast-paced startup. Requires 3-5 years support experience, strong problem-solving, and fintech interest.
Technical Support Analyst troubleshoots complex issues with invoicing, payments, and integrations like NetSuite, QuickBooks, and Stripe for SaaS customers. Requires 3-5 years experience in support, technical aptitude, and strong problem-solving in fast-paced fintech environment.
Provides onsite/remote technical support and troubleshooting for Skydio's autonomous drone hardware, software, and cloud systems to commercial/government customers in Southwest US. Requires 3+ years UAS experience, networking expertise, and up to 30% regional travel.
Provide technical support to Datadog's Premier Customers via tickets, chat, and calls, reproduce issues across 600+ integrations, and drive product improvements. Requires 2+ years in SaaS technical support, Linux knowledge, and programming experience.
Owns end-to-end execution of AI agent builds for enterprise customers, configuring agents, validating integrations, and collaborating with stakeholders to deliver scalable solutions. Requires 5+ years in technical customer-facing roles with strong coding and API skills.
Leads US remote support team to deliver exceptional customer experience via queue management, technical troubleshooting, coaching, and hands-on support (30-40% time). Requires SaaS support leadership experience improving metrics like response times and CSAT.
Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.
Provides dedicated technical support to a single strategic enterprise customer for their computer vision deployments, diagnosing issues across CV/ML pipelines, leading enablement sessions, and building deep contextual knowledge of customer infrastructure. Requires 7+ years in Linux/networking, Bash/Python scripting, and hands-on edge device experience.
Database Support Engineer investigates and resolves advanced customer issues across Supabase's Postgres-based platform, provides optimization advice, reproduces bugs, and improves product quality. Requires 6+ years experience with deep PostgreSQL knowledge, SQL optimization, and AWS.
Designs and delivers technical integrations with customer systems, including legacy databases and APIs, while building scalable infrastructure and automating workflows for government software platform. Requires 2+ years backend experience, databases, AWS, and customer collaboration.
Provide technical support for Rippling's HR, IT, and Finance platform. Handle customer issues via email, chat, and video, document interactions in CRM, and collaborate with Product and Engineering teams.
Customer Engineer splits time supporting customers with debugging, integrations, and POCs while building SDKs, prototypes, and tools to enhance the platform. Requires strong software engineering fundamentals and customer-facing problem-solving skills.
Hands-on flight operator role planning and executing drone missions, conducting inspections, and troubleshooting to support UAV testing and operations.
Builds technical support for AI/ML workloads by shipping code, automating fixes, and directly assisting customers with debugging and optimization. Requires deep expertise in low-level infrastructure or AI/ML engineering with strong communication skills.
Support Engineer troubleshoots complex computer vision/ML issues for enterprise customers, provides consultative advice, creates technical content, and collaborates with sales/product teams. Requires 5+ years Linux/networking experience, Python/Bash scripting, and CV/ML pipeline knowledge.
Handles high-volume support tickets with speed, efficiency, and empathy, ensuring queue flow and clear escalations. Requires 1-2 years customer-facing experience; bonus for ticketing systems like Zendesk.
Support Engineer troubleshoots API integrations, debugs customer onboarding tools and AI issues, manages feature flags, and automates workflows for property management platform. Requires basic Python/JavaScript coding, database familiarity, and strong API debugging skills.
Provides technical support for proprietary healthcare software, troubleshooting issues in on-prem/hosted environments, handling customer tickets, and assisting with installs/upgrades. Requires 1-2 years IT experience with SQL/PowerShell, Windows servers, and strong problem-solving skills; bachelor's degree preferred.
Field Service Engineer travels to customer sites for installing, repairing, upgrading, and troubleshooting autonomous mobile robots. Requires 2+ years experience, Linux proficiency, hands-on hardware skills, and regular travel (30-50%).
Provides Tier 2 technical support for clients using EliseAI's housing platform, troubleshoots complex issues with tools like SQL and APIs, and collaborates with engineering on product improvements. Requires 2-3 years support experience, technical proficiency, and onsite work in NYC.
Provides tier 1/2 technical support for housing product clients using Zendesk, troubleshoots issues, maintains documentation, and collaborates on improvements. Requires technical proficiency, analytical skills, and onsite office presence.
Provides technical support to housing customers by troubleshooting issues, investigating bugs with SQL and logs, and advising on AI configurations. Requires 1-3 years experience, CS bachelor's or equivalent, and onsite office presence.
AI Operations Specialist for new grads monitors AI system performance via dashboards/logs/alerts, supports hypercare/audits for clients, and drives CX improvements through feedback. Requires bachelor's degree and onsite NYC presence.
Technical Support Engineer builds internal tools and Laravel-based systems to enhance customer support efficiency, troubleshoots complex issues, and collaborates across teams. Requires PHP/Laravel experience, critical thinking, and strong communication skills.
Support Engineers provide timely developer support, triage cases, monitor feedback channels like GitHub, and reproduce issues for the Supabase Postgres platform. Requires 3+ years developer support experience, SQL proficiency, Linux skills, and strong English communication.
Engage with open source community on forums and social channels to help Metabase users with data analytics issues. Requires 3-5 years technical experience in code, systems admin, SQL/databases, or infrastructure, plus strong communication skills.