Technical Support
Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.
About the job
What You Will Own
- Communicate with customers via inbound phone calls.
- Provide follow up to customers via outbound calls and emails.
- Resolve issues with basic troubleshooting.
- Save the day for our customers by driving an amazing customer experience that makes our customers smile.
What You Will Need to Accomplish the Job
- Minimum of 1 year of Customer Support experience.
- Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
- Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
- Ability to work in a fast-paced, busy Customer / Tech Support team.
- Experience working with browsers, spreadsheets, and text documents.
- Ability to troubleshoot and resolve basic customer issues.
- Must be hungry to learn, caring towards others, and creative in your problem solving.
What Will Make Us Love You
- Previous Phone Support experience.
- Knowledge of network infrastructure and connectivity a plus.
- Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.
Skills
Customer Support, Troubleshooting, Phone Support, Email Support, Browsers, Spreadsheets, Text Editors, Network Infrastructure, Computer Skills, Problem Solving
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