Builds AI agents, workflows, and automations to scale technical support operations, including ticket triage, routing, summarization, and insights from support data. Requires 3+ years experience in Python, applied AI, and support processes to improve customer experience.
Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.
Provides internal IT/OT support including SaaS management, hardware/software troubleshooting, network maintenance, and process automation for employees. Requires 5+ years experience with Okta, multi-OS admin, and onsite work 5 days/week in Emeryville, CA.
Serves as primary technical owner for strategic enterprise AI infrastructure customers, managing compute, networking, storage, and facilities for large-scale GPU deployments. Requires 5+ years customer-facing experience with deep GPU/HPC expertise and observability tools.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry's monitoring platform. Collaborates with sales and engineering to meet technical/business goals, requiring strong DevOps knowledge and 5+ years customer-facing experience.
Leads a team providing Tier 2/3 support for end users of AI platform in housing/healthcare, handling escalations via SQL/logs/APIs, ensuring quality, and driving improvements with Engineering/Product. Requires 4+ years support experience, technical skills, and team management; fintech background preferred.
Manages client success, product implementations, and relationships for West Coast private capital clients at a fintech firm. Requires 2-4 years in professional services like consulting or sales engineering, superb communication, and Microsoft Office expertise.
Triage and reproduce customer issues for AI sandbox platform, analyze logs, maintain documentation, and escalate to engineering. Requires 2+ years technical support experience, Linux/Python/TypeScript proficiency, and strong async communication.
Manages commercial customer relationships for an AI code review platform, driving adoption, renewals, and expansions while acting as product expert and internal advocate. Requires 3+ years in customer success, technical fluency in dev tools, and sales methodologies.
Leads Customer Success and Technical Support teams to drive adoption, retention, and expansion for enterprise PostgreSQL platform customers. Builds scalable operating models, acts as voice of customer to Product/Engineering, and leverages AI for team productivity.
Leads a team of Technical Account Managers and Enablement Managers, providing technical guidance, training, and best practices to ensure customer success with Datadog products. Requires 5+ years in customer-facing technical roles, people management experience, and knowledge of infrastructure monitoring.
Post-sales lead for Enterprise customers, driving onboarding, adoption, renewals, and expansions while managing issues and advocating internally. Requires 5+ years in customer-facing roles with security/DevOps domain knowledge and technical expertise in cloud/containers.
Drives adoption and value realization for enterprise DataHub customers by owning account portfolios, guiding onboarding and troubleshooting, and building executive relationships. Requires 3+ years client-facing experience and familiarity with data stack tools like dbt, Snowflake.
Handle inbound inquiries from employer plan sponsors via email and phone, resolve issues using company tools, manage client expectations, and collaborate cross-functionally for resolutions in a hybrid office setting. Requires strong customer service, multitasking, and proficiency in office productivity tools.
Leads knowledge base architecture and cross-functional programs for human and AI agents, optimizing content structure, metadata, and retrieval for accurate issue resolution. Builds and manages AI workforce agents, enforces authoring standards, and mentors team on AI-aware practices. Requires 5+ years in knowledge management and 2+ years in AI systems.
Serves as trusted technical advisor for Federal customers, troubleshooting complex network issues, performing root cause analysis, and driving resolutions with engineering. Requires TS/SCI with FSP, strong networking fundamentals, and customer-facing skills.
Provides in-person IT support, troubleshooting Mac/Windows issues, onboarding new hires, administering SaaS tools like Google Workspace and Okta, and managing AV/events in office setting. Requires 2-4 years Mac-centric experience and strong problem-solving skills.
Support Engineer bridges engineering and client teams by diagnosing customer issues, debugging production problems, writing scripts/queries, and creating specs for fixes in a SaaS healthcare platform. Requires 3+ years experience, database skills, coding ability, and strong communication.
Leads building and scaling customer support for AI banking platform, handling escalations, hiring team, implementing AI-native workflows and tools to ensure banker success and high CSAT. Requires 8+ years support experience with 5+ in management at B2B SaaS/fintech.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Manages portfolio of advertising partners on OpenAI's platform, guiding onboarding, campaign launches, performance analysis, and growth strategies. Requires 3+ years in digital ads, account management, or adtech with SQL and data analysis skills.
Provide first-line customer support via chat, troubleshoot issues, and guide clients on using the child care management platform. Requires a bachelor's degree and strong problem-solving skills in a fast-paced environment.
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
Provides hands-on IT support for internal employees, troubleshooting hardware/software/network issues, managing device lifecycle and MDM, and enforcing security policies across Windows, macOS, iOS, and Android. Requires 3+ years IT support experience and physical ability to handle equipment.
Handles technical customer support for SaaS platform including troubleshooting APIs/databases, writing scripts, collaborating with engineering, and driving product improvements. Requires 2+ years technical support experience, SQL/API skills, and strong problem-solving.
Hybrid IT Systems Administrator role supporting Level 1-2 help desk, device management, enterprise networking, and systems automation with Python for a NYC-based tech company.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, presents to senior officers, and provides technical training. Requires 3+ years software experience, programming proficiency (C#/Python/C++), Secret clearance, and onsite work at Ft. Bragg.
Deliver high-touch support for Fora X advisors, handling escalations, metrics, and process improvements in a fast-paced tech environment. Requires 3-5 years support/ops experience and strong communication skills.
Founding Customer Success Lead building and leading the CS function, managing enterprise accounts to drive adoption, expansion, and renewals while hiring and developing a team. Requires experience owning high-value accounts and strong commercial instincts; full-time in-office NYC.
Designs, deploys, and optimizes AI agents for enterprise customers' GTM workflows post-sale. Collaborates with sales teams and engineers, analyzes performance with SQL, and drives AI adoption. Requires 4+ years in product management, consulting, or GTM operations with technical fluency.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.
Guides families through senior in-home care decisions via consultations, coordinates service starts and ongoing care adjustments, and drives conversion and retention. Requires 1+ years client-facing experience, field travel in Santa Rosa/Sonoma area, and CRM proficiency.
Lead clients through full implementation from contract to steady state, managing onboarding, training, go-live support, and handoff to CS while building strong customer relationships.
Manages end-to-end lifecycle of childcare providers in Ohio, from onboarding to growth, providing coaching on business operations, compliance, marketing, and platform adoption. Requires 3+ years in customer success or consulting, with regular regional travel.
Provides white-glove technical support to enterprise customers, troubleshooting complex issues on Notion's platform and AI features, reproducing bugs, and collaborating with engineering. Requires 10+ years experience with APIs, SSO, desktop apps, and strong problem-solving skills.
Builds and automates scalable API-driven systems and internal tools to streamline cross-functional operations in IT, security, and business teams. Requires 4-7+ years experience in automation/platform engineering with strong scripting skills and infrastructure-as-code.
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Leads post-sale lifecycle for government and enterprise customers, owning complex implementations, building scalable customer success playbooks and teams, and driving adoption, retention, and expansion. Requires 8-12+ years in B2B SaaS post-sales with program management expertise.
Provides real-time support and troubleshooting for government agency customers using GovWell platform, optimizes workflows, builds relationships, and feeds insights to product team. Requires 3+ years client-facing experience in high-ownership NYC hybrid role with travel.
Manages relationships with top-tier global enterprise customers on a Customer Data Platform, driving retention, expansion, adoption, and measurable business outcomes through tailored success plans and collaboration with internal teams. Requires 3+ years in SaaS customer success with data/martech experience.
Drives technical adoption and expansion with strategic partners through hands-on enablement, demos, architecture guidance, issue resolution, and building scalable AI-powered systems for partner success. Blends sales engineering, account management, and customer success expertise in fast-paced remote environment.
Onboards customers to Aleph's FP&A platform, builds trust-based partnerships, monitors usage metrics for expansion, and relays customer feedback to product/engineering teams. Requires 2-3 years FP&A/consulting experience and Excel/Google Sheets expertise.
Owns post-sales relationships with senior living operators, drives product adoption and NOI impact through QBRs, analytics, and success plans. Requires 5+ years in SaaS client success with enterprise account management expertise.
Owns full lifecycle of AI initiatives for customer support and operations, from ideation to launch, focusing on improving automation rate, AHT, agent productivity, and satisfaction. Requires 7-10+ years in CX ops or technical program management with hands-on AI tool experience.
Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.
Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.
Manage enterprise Financial Services customers to drive adoption, retention, and growth of the Yext platform. Build strategic relationships, deliver product expertise, identify upsell opportunities, and manage renewals.
Owns key client relationships for a B2B SaaS revenue platform, drives adoption and ROI for finance/AR teams, resolves issues, and identifies expansion via data analytics. Requires 5+ years CS experience, financial systems knowledge, and SQL proficiency.
Owns key client relationships for AI-native revenue platform, resolves support issues, drives adoption and ROI for finance teams. Requires 5+ years in accounting/revenue or customer success, expertise in ERPs/CRMs, ASC 606, and consultative communication.
Leads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.
Builds AI agents, workflows, and automations to scale technical support operations, including ticket triage, routing, summarization, and insights from support data. Requires 3+ years experience in Python, applied AI, and support processes to improve customer experience.
Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.
Provides internal IT/OT support including SaaS management, hardware/software troubleshooting, network maintenance, and process automation for employees. Requires 5+ years experience with Okta, multi-OS admin, and onsite work 5 days/week in Emeryville, CA.
Serves as primary technical owner for strategic enterprise AI infrastructure customers, managing compute, networking, storage, and facilities for large-scale GPU deployments. Requires 5+ years customer-facing experience with deep GPU/HPC expertise and observability tools.
Technical Customer Success Manager drives customer onboarding, adoption, and value realization for Sentry's monitoring platform. Collaborates with sales and engineering to meet technical/business goals, requiring strong DevOps knowledge and 5+ years customer-facing experience.
Leads a team providing Tier 2/3 support for end users of AI platform in housing/healthcare, handling escalations via SQL/logs/APIs, ensuring quality, and driving improvements with Engineering/Product. Requires 4+ years support experience, technical skills, and team management; fintech background preferred.
Manages client success, product implementations, and relationships for West Coast private capital clients at a fintech firm. Requires 2-4 years in professional services like consulting or sales engineering, superb communication, and Microsoft Office expertise.
Triage and reproduce customer issues for AI sandbox platform, analyze logs, maintain documentation, and escalate to engineering. Requires 2+ years technical support experience, Linux/Python/TypeScript proficiency, and strong async communication.
Manages commercial customer relationships for an AI code review platform, driving adoption, renewals, and expansions while acting as product expert and internal advocate. Requires 3+ years in customer success, technical fluency in dev tools, and sales methodologies.
Leads Customer Success and Technical Support teams to drive adoption, retention, and expansion for enterprise PostgreSQL platform customers. Builds scalable operating models, acts as voice of customer to Product/Engineering, and leverages AI for team productivity.
Leads a team of Technical Account Managers and Enablement Managers, providing technical guidance, training, and best practices to ensure customer success with Datadog products. Requires 5+ years in customer-facing technical roles, people management experience, and knowledge of infrastructure monitoring.
Post-sales lead for Enterprise customers, driving onboarding, adoption, renewals, and expansions while managing issues and advocating internally. Requires 5+ years in customer-facing roles with security/DevOps domain knowledge and technical expertise in cloud/containers.
Drives adoption and value realization for enterprise DataHub customers by owning account portfolios, guiding onboarding and troubleshooting, and building executive relationships. Requires 3+ years client-facing experience and familiarity with data stack tools like dbt, Snowflake.
Handle inbound inquiries from employer plan sponsors via email and phone, resolve issues using company tools, manage client expectations, and collaborate cross-functionally for resolutions in a hybrid office setting. Requires strong customer service, multitasking, and proficiency in office productivity tools.
Leads knowledge base architecture and cross-functional programs for human and AI agents, optimizing content structure, metadata, and retrieval for accurate issue resolution. Builds and manages AI workforce agents, enforces authoring standards, and mentors team on AI-aware practices. Requires 5+ years in knowledge management and 2+ years in AI systems.
Serves as trusted technical advisor for Federal customers, troubleshooting complex network issues, performing root cause analysis, and driving resolutions with engineering. Requires TS/SCI with FSP, strong networking fundamentals, and customer-facing skills.
Provides in-person IT support, troubleshooting Mac/Windows issues, onboarding new hires, administering SaaS tools like Google Workspace and Okta, and managing AV/events in office setting. Requires 2-4 years Mac-centric experience and strong problem-solving skills.
Support Engineer bridges engineering and client teams by diagnosing customer issues, debugging production problems, writing scripts/queries, and creating specs for fixes in a SaaS healthcare platform. Requires 3+ years experience, database skills, coding ability, and strong communication.
Leads building and scaling customer support for AI banking platform, handling escalations, hiring team, implementing AI-native workflows and tools to ensure banker success and high CSAT. Requires 8+ years support experience with 5+ in management at B2B SaaS/fintech.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Manages portfolio of advertising partners on OpenAI's platform, guiding onboarding, campaign launches, performance analysis, and growth strategies. Requires 3+ years in digital ads, account management, or adtech with SQL and data analysis skills.
Provide first-line customer support via chat, troubleshoot issues, and guide clients on using the child care management platform. Requires a bachelor's degree and strong problem-solving skills in a fast-paced environment.
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.
Provides hands-on IT support for internal employees, troubleshooting hardware/software/network issues, managing device lifecycle and MDM, and enforcing security policies across Windows, macOS, iOS, and Android. Requires 3+ years IT support experience and physical ability to handle equipment.
Handles technical customer support for SaaS platform including troubleshooting APIs/databases, writing scripts, collaborating with engineering, and driving product improvements. Requires 2+ years technical support experience, SQL/API skills, and strong problem-solving.
Hybrid IT Systems Administrator role supporting Level 1-2 help desk, device management, enterprise networking, and systems automation with Python for a NYC-based tech company.
Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, presents to senior officers, and provides technical training. Requires 3+ years software experience, programming proficiency (C#/Python/C++), Secret clearance, and onsite work at Ft. Bragg.
Deliver high-touch support for Fora X advisors, handling escalations, metrics, and process improvements in a fast-paced tech environment. Requires 3-5 years support/ops experience and strong communication skills.
Founding Customer Success Lead building and leading the CS function, managing enterprise accounts to drive adoption, expansion, and renewals while hiring and developing a team. Requires experience owning high-value accounts and strong commercial instincts; full-time in-office NYC.
Designs, deploys, and optimizes AI agents for enterprise customers' GTM workflows post-sale. Collaborates with sales teams and engineers, analyzes performance with SQL, and drives AI adoption. Requires 4+ years in product management, consulting, or GTM operations with technical fluency.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.
Guides families through senior in-home care decisions via consultations, coordinates service starts and ongoing care adjustments, and drives conversion and retention. Requires 1+ years client-facing experience, field travel in Santa Rosa/Sonoma area, and CRM proficiency.
Lead clients through full implementation from contract to steady state, managing onboarding, training, go-live support, and handoff to CS while building strong customer relationships.
Manages end-to-end lifecycle of childcare providers in Ohio, from onboarding to growth, providing coaching on business operations, compliance, marketing, and platform adoption. Requires 3+ years in customer success or consulting, with regular regional travel.
Provides white-glove technical support to enterprise customers, troubleshooting complex issues on Notion's platform and AI features, reproducing bugs, and collaborating with engineering. Requires 10+ years experience with APIs, SSO, desktop apps, and strong problem-solving skills.
Builds and automates scalable API-driven systems and internal tools to streamline cross-functional operations in IT, security, and business teams. Requires 4-7+ years experience in automation/platform engineering with strong scripting skills and infrastructure-as-code.
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Leads post-sale lifecycle for government and enterprise customers, owning complex implementations, building scalable customer success playbooks and teams, and driving adoption, retention, and expansion. Requires 8-12+ years in B2B SaaS post-sales with program management expertise.
Provides real-time support and troubleshooting for government agency customers using GovWell platform, optimizes workflows, builds relationships, and feeds insights to product team. Requires 3+ years client-facing experience in high-ownership NYC hybrid role with travel.
Manages relationships with top-tier global enterprise customers on a Customer Data Platform, driving retention, expansion, adoption, and measurable business outcomes through tailored success plans and collaboration with internal teams. Requires 3+ years in SaaS customer success with data/martech experience.
Drives technical adoption and expansion with strategic partners through hands-on enablement, demos, architecture guidance, issue resolution, and building scalable AI-powered systems for partner success. Blends sales engineering, account management, and customer success expertise in fast-paced remote environment.
Onboards customers to Aleph's FP&A platform, builds trust-based partnerships, monitors usage metrics for expansion, and relays customer feedback to product/engineering teams. Requires 2-3 years FP&A/consulting experience and Excel/Google Sheets expertise.
Owns post-sales relationships with senior living operators, drives product adoption and NOI impact through QBRs, analytics, and success plans. Requires 5+ years in SaaS client success with enterprise account management expertise.
Owns full lifecycle of AI initiatives for customer support and operations, from ideation to launch, focusing on improving automation rate, AHT, agent productivity, and satisfaction. Requires 7-10+ years in CX ops or technical program management with hands-on AI tool experience.
Lead the Support Engineering function at a high-growth SaaS company, partnering with Engineering and Product to reduce escalations, improve supportability, and drive systemic technical improvements. Manage Support Engineering Managers and teams while shaping cross-functional strategy and tooling.
Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.
Manage enterprise Financial Services customers to drive adoption, retention, and growth of the Yext platform. Build strategic relationships, deliver product expertise, identify upsell opportunities, and manage renewals.
Owns key client relationships for a B2B SaaS revenue platform, drives adoption and ROI for finance/AR teams, resolves issues, and identifies expansion via data analytics. Requires 5+ years CS experience, financial systems knowledge, and SQL proficiency.
Owns key client relationships for AI-native revenue platform, resolves support issues, drives adoption and ROI for finance teams. Requires 5+ years in accounting/revenue or customer success, expertise in ERPs/CRMs, ASC 606, and consultative communication.
Leads post-sale AI success operations at scale, building automated systems for retention, expansion, health scoring, and support to drive NDR and customer outcomes. Requires 8+ years in strategy/product/ops, AI-native mindset, and analytical revenue focus.