Leads complex developer support escalations and integration architecture while advising strategic customers and partners. The role influences product direction, mentors support engineers, and requires 8+ years of technical customer-facing experience plus deep identity protocol, SCIM, cloud, API, and programming expertise.

Provides customer-facing technical support for software issues through phone, email, and chat while documenting interactions and coordinating with internal technical teams. The entry-level role requires strong communication, problem-solving skills, and familiarity with Mac and Windows.

Leads and scales Ashby’s technical Product Support organization across APAC, managing specialists, escalations, SLAs, metrics, and operational improvement. The role requires strong B2B SaaS support leadership, technical fluency with APIs and integrations, customer focus, and comfort building processes in an ambiguous environment.

Leads Cambio’s enterprise customer success program, overseeing relationships, onboarding, data quality, sustainability reporting integrations, retention, and expansion. Requires 5+ years in customer success or account management, including 2+ years supporting climate or sustainability reporting customers.

Supports technical customers running production ML workloads by troubleshooting distributed systems, Kubernetes, GPU infrastructure, and inference platforms. The role also drives reliability improvements, tooling, observability, and operational guidance across platform teams.

Provides onsite and remote Level 1/2 IT support, manages office technology and device lifecycles, and assists with onboarding, offboarding, and access management. The role requires 2–4 years of hands-on support experience, macOS expertise, and in-office work five days per week.

Owns technical and operational onboarding for international hires, ensuring compliant employment setup, local enrollments, and benefits implementation. The role guides customers through EOR requirements, manages cross-functional implementations, and improves onboarding processes and automation.

Leads customer support operations and a team of Solutions Analysts, focusing on coaching, performance management, escalations, quality control, and process improvement. Requires at least four years in customer support and three years of management or leadership experience.

Leads premium customer-support operations, managing teams of approximately 10–15 ambassadors, complex escalations, staffing, performance, and employee development. Requires 10+ years in user support or operations and 5+ years of direct people management.

Leads regional customer support operations in Canada, managing people managers, escalations, staffing, performance, and strategic improvements. Requires 8+ years in customer service or operations, including substantial direct people-management experience and strong data analysis and coaching skills.

Leads AI-first learning systems for customers, partners, and field teams, translating complex product and customer strategy into role-based experiences that improve adoption and performance. Requires experience in customer education, instructional design, enablement, or performance improvement, plus strong measurement and cross-functional influence.

Leads hands-on virtual and in-person training for customers using a complex enterprise software platform. The role requires at least four years of technical customer training experience, strong communication and customization skills, and travel of up to 50%.

Supports enterprise life science customers after Benchling go-live by managing Success Packages, optimizing platform instances, leading implementation accelerators, and handling escalations. Requires hands-on Benchling expertise, life science education, laboratory experience, and strong customer-facing project management skills.

Provides tier 1/2 technical support for housing product clients using Zendesk, troubleshoots issues, maintains documentation, and collaborates on improvements. Requires technical proficiency, analytical skills, and onsite office presence.

Provides technical client support for EliseAI’s housing platform by troubleshooting Tier 1 issues, investigating logs and configurations, documenting bugs, and coordinating escalations with Solutions Engineering and Engineering. The role requires at least one year of technical support experience, strong communication, and analytical skills.

Provides technical support to housing customers by troubleshooting issues, investigating bugs with SQL and logs, and advising on AI configurations. Requires 1-3 years experience, CS bachelor's or equivalent, and onsite office presence.

Leads a remote B2B technical support team serving complex drone, software, cloud, and operational use cases. The role manages people and operational KPIs while coaching representatives, improving support processes, and driving customer resolutions.

Leads Hover’s outsourced inbound Customer Experience operation, owning KPIs, workforce planning, vendor relationships, budgets, and the transition to AI-first human-in-the-loop workflows. The role requires 6+ years in customer experience or operations and at least 2 years managing BPO teams.

Owns the onsite workplace technology environment for 1Password’s Toronto flagship office, spanning enterprise networking, AV and collaboration systems, physical security, endpoints, and automation. The role requires 5+ years of relevant infrastructure experience and provides technical standards, escalation support, and mentorship for future offices.

Provides premium, white-glove support to high-value business owners across banking, credit, and payments. The role requires strong English communication, investigative problem-solving, fintech customer-support experience, and familiarity with CRM and collaboration tools.

Provides in-person and remote technical support for employees, vendors, hardware, office technology, SaaS tools, and IT assets. The role requires at least two years of help desk experience and strong knowledge of Apple systems, Atlassian tools, scripting, and endpoint management.

Manage post-sale relationships for complex customers, driving retention, expansion, product adoption, and account health. The role requires 6+ years in a client-facing position, payments or fintech experience, and familiarity with technical, consumption-based SaaS products.

Supports enterprise users by troubleshooting integrations, leading technical and business conversations, and implementing operational solutions across fraud, disputes, declines, adoption, and expansion. Requires at least three years of client-facing experience, API and SQL familiarity, and strong communication skills.

Manages strategic relationships with Stripe’s largest and most complex users, leading technical integrations, troubleshooting, operational solutions, and cross-functional support. The role requires at least five years of enterprise client-facing experience, API and SQL familiarity, and strong consultative communication skills.

Supports external users by troubleshooting issues, improving operational processes, and partnering across teams on critical workflows. The role requires customer-facing operations experience, strong communication and analytical skills, and availability for a rotating weekend schedule in an office environment.

Supports external users by troubleshooting issues, communicating resolutions, and investigating workflows with SQL. The role also improves processes, partners across teams, and operates in an in-office, shift-based environment in Mexico City.

Supports external users by troubleshooting issues, improving operational processes, and partnering across teams to enhance products and workflows. The role requires strong communication, analytical problem-solving, collaboration, and availability for a weekend shift pattern in an in-office environment.

Manages enterprise customer relationships across the GCN region, solving operational and technical problems involving payments, integrations, and product adoption. The role requires at least three years of client-facing experience, business-level Chinese, strong English communication, and familiarity with APIs and SQL.

Resolves escalated user issues through social media channels, including technical product questions, while coordinating with internal teams and improving support operations. The role requires 2–5 years of social media or customer support experience, strong communication and problem-solving skills, and in-office availability.

Resolves customer issues and technical questions across social media channels, handling escalations and partnering with internal teams on incidents and process improvements. The role requires customer support experience, strong communication and analytical skills, and weekend rotation availability.

Owns post-sale engagement, retention, and growth for complex customers while serving as a trusted payments and commerce advisor. The role requires 8+ years in client-facing relationship management, strong executive communication, analytical rigor, and experience with technical products and complex programs.

Leads and develops a team of technical account managers serving Stripe’s largest EMEA users. The role requires substantial experience in technical services, customer success, solutions architecture, or TAM, along with people-management experience and strong strategic-account leadership.

Leads a player-coach fraud operations team, balancing complex casework with coaching, performance management, investigations, and process improvement. Requires 6+ years in fraud or financial crime operations, leadership experience, data-driven decision-making, and English-Spanish fluency.

Provides Tier 1 technical support, device setup, incident triage, onboarding, and help desk services for Toronto-based employees. The role requires 2–3 years of customer-facing experience, familiarity with Windows, macOS, Microsoft applications, ticketing systems, and basic networking.

Manages enterprise customer relationships through proactive advisory, business reviews, payment insights, adoption, retention, renewals, and growth. Requires 4+ years of client-facing experience, strong business judgment, technical conversation skills, and problem-solving ability.

Leads and scales a multifunction post-sales organization spanning customer success, enterprise architecture, professional services, and educational services. The role owns onboarding, adoption, renewals, expansion, customer health, and retention outcomes for technically complex enterprise software customers.

Provides frontline technical support to customers via phone and email, performing basic troubleshooting and ensuring high satisfaction. Requires 1+ year customer support experience, strong communication, and tech aptitude; onsite training in Lehi, UT.

Provides accurate, timely clinical documentation in EHR systems while supporting clinicians across specialties. The role requires knowledge of medical terminology, healthcare workflows, documentation quality standards, privacy requirements, and ambient AI tools.

Administers, optimizes, and provides technical leadership for Rover’s Zendesk CRM platform, including configuration, APIs, integrations, migrations, and operational support. Requires 4+ years of Zendesk administration experience and a bachelor’s degree or equivalent experience.

Provides advanced troubleshooting and escalation support for OPSWAT software, including log analysis, networking, SCADA communications, and customer-facing remote sessions. Requires a bachelor's degree or equivalent experience and 2–4 years supporting technical software products or helpdesk environments.

Provides technical customer support by investigating, reproducing, and resolving software issues, managing tickets, assisting with product integrations, and contributing to documentation and product improvements. Requires a Computer Science bachelor's degree, strong English communication, Windows expertise, and networking knowledge.

Provides advanced technical support for OPSWAT cybersecurity solutions in Japan, diagnosing escalated customer issues through log analysis, system diagnostics, network troubleshooting, and lab reproduction. Requires a bachelor’s degree or equivalent experience, strong Windows and networking knowledge, Japanese-language customer support, and at least four years of relevant experience.

Provides second-line internal IT support, troubleshooting hardware, software, networks, accounts, and server systems while mentoring Level 1 technicians. Requires 2–4 years of IT experience and strong Windows, macOS, networking, ticketing, and customer-service skills.

Owns customer technical issues end to end by debugging APIs, webhooks, authorization flows, and production data across a payments platform. The role requires at least three years in a technical support or implementation function, strong SQL and API skills, and excellent customer communication.

The IT Engineer will manage enterprise macOS endpoints, identity and access systems, security controls, and workflow automation for a distributed workforce. The role requires 3+ years of senior IT or systems administration experience, with strong Okta, macOS, and automation expertise.

Provides expert B2B SaaS customer support, manages complex escalations, trains new agents, and improves CX workflows. Requires at least three years of customer support experience, strong communication and troubleshooting skills, and proficiency with modern support tools.

Supports multifamily real estate clients across Pennsylvania and Delaware through onboarding, training, account coordination, site visits, and customer service. The role requires at least two years of training or account management experience and familiarity with Philadelphia-area multifamily real estate.

Provides Tier 1 technical support to customers by diagnosing software, hardware, and device issues, managing tickets through resolution, and escalating complex cases. The role requires customer-facing communication, structured troubleshooting, and experience with Android and Windows.

Owns customer relationships and independently diagnoses, repairs, and maintains integrated hardware-software systems in the field. The role requires at least five years of technical field-service experience, strong customer communication, mentoring ability, and up to 75% domestic and international travel.

Cette personne gère de bout en bout des dossiers complexes et sensibles pour offrir un soutien premium aux voyageurs et aux hôtes Airbnb. Le rôle exige au moins six ans d'expérience en service à la clientèle, d'excellentes aptitudes de communication et une grande autonomie.