Product Support Operations Associate, Weekend Shift
Supports external users by troubleshooting issues, improving operational processes, and partnering across teams to enhance products and workflows. The role requires strong communication, analytical problem-solving, collaboration, and availability for a weekend shift pattern in an in-office environment.
About the job
Responsibilities
- Troubleshoot and solve external user issues.
- Analyze processes and instigate changes to scale operations and improve user experience.
- Work closely with other teams to improve product offerings and messaging around new products and features.
- Gain insights into how businesses using Stripe scale and operate.
- Partner with global operations specialists or business process owners to run a critical workflow.
Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Strong analytical thinking and problem-solving abilities.
- Prior customer service or internal/external user-facing operations experience.
- Interest in learning about technical products and processes.
- Organized, self-starting, process-oriented, and able to get things done.
- Ability to prioritize in a fast-moving environment.
- Humble, collaborative approach with experience working across teams and with external partners.
- Willingness to work a weekend shift pattern of Saturday–Sunday and three weekdays.
- Availability for daytime 9-hour shifts, including a 1-hour paid lunch break, scheduled between 6:00 a.m. and 10:00 p.m.
- Comfortable working in an in-office environment.
Nice to Have
- Prior experience or knowledge in user support.
- Experience working on projects or process-improvement initiatives.
Skills
Customer Support, Process Improvement, Problem Solving, Analytical Thinking, Technical Products, Operations, User Support, Project Management
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