Operations Associate - Managed Support
Supports external users by troubleshooting issues, improving operational processes, and partnering across teams on critical workflows. The role requires customer-facing operations experience, strong communication and analytical skills, and availability for a rotating weekend schedule in an office environment.
About the job
Responsibilities
- Troubleshoot and solve external user issues.
- Analyze processes and implement changes to scale operations and improve the user experience.
- Collaborate with Stripe teams to improve product offerings and messaging for new products and features.
- Gain insights into how businesses use Stripe to scale and operate.
- Help build a new operational team and culture.
- Partner with global operations specialists or business process owners to run a critical workflow.
Requirements
- User-first mindset and enthusiasm for solving difficult problems.
- Excellent written and verbal communication skills.
- Strong analytical thinking and problem-solving abilities.
- Prior experience in customer service or internal and external user-facing operations.
- Interest in learning technical products and processes.
- Organized, self-starting, solution-oriented approach.
- Process-oriented mindset and ability to execute.
- Willingness to work in an in-office environment with cross-team collaboration.
- Ability to prioritize in a fast-moving environment.
- Proven ability to work effectively across teams and with external partners.
- Willingness to work a weekend shift pattern: Sun–Thu or Tue–Sat. Daytime 9-hour shifts, including a paid one-hour lunch, are scheduled between 6am and 10pm.
Preferred Qualifications
- Experience or knowledge in user support.
- Troubleshooting experience.
- Experience with projects or process-improvement initiatives.
Skills
Customer Service, User Support, Troubleshooting, Process Improvement, Problem Solving, Analytical Thinking, Technical Products, Operations, Cross-Team Collaboration
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