IT Engineer

Responsibilities

Endpoint Management

• Lead the endpoint management strategy for a growing ecosystem of macOS devices.
• Drive zero-touch device provisioning and maintain accurate hardware inventory management.
• Implement and manage endpoint tools, establishing robust device trust frameworks using tools such as Jamf and Okta.

Identity and Access Management

• Administer, optimize, and scale the Single Sign-On environment.
• Partner with Engineering and Security teams to roll out Privileged Access Management solutions.
• Deploy Device Health Assurance protocols using enterprise tools.

Scaling Operations and Automation

• Architect and deploy IAM workflows to automate cross-departmental processes with IT Support, Recruiting, and HR.
• Develop proposals and strategies for implementing a Robotic Process Automation platform for back-office operations.
• Audit systems and processes to identify and execute cost-saving opportunities.

Security and Compliance

• Collaborate with Security to architect and maintain a Zero Trust security model using enterprise tools.
• Ensure IT infrastructure meets compliance standards, including SOC 2, HIPAA, and HITRUST.
• Manage the issuance and integration of API keys in accordance with internal security policies.
• Oversee and maintain Data Loss Prevention protocols.

Support and On-Call

• Serve as a Tier 2 escalation point for complex IT support inquiries.
• Participate in an on-call rotation covering approximately 20% of nights and weekends to triage and resolve urgent, system-critical issues.

First 90 Days

• Complete the project plan for implementing Device Trust.
• Implement or improve at least one automation workflow.
• Evaluate Mac fleet zero-touch provisioning and identify ways to improve efficiency and hardware inventory accuracy.

Requirements

• 3+ years of experience as a Systems Administrator, IT Engineer, or senior escalation-level IT Support professional, ideally in a fast-paced, high-growth environment.
• Strong understanding of IT security fundamentals, including Zero Trust concepts.
• Experience configuring Okta SSO, managing user lifecycles, and using Okta Workflows for advanced automation.
• Enterprise Mac endpoint and macOS administration experience; Jamf experience strongly preferred.
• Demonstrated success designing and implementing repeatable AI-enabled workflows that address team bottlenecks and improve efficiency.

Compensation and Benefits

• Annual compensation range: $96,000–$124,500.
• Benefits information is available on Virta Health’s Careers page.
• The role may involve access to sensitive patient information governed by HIPAA, with security and privacy training provided.