Leads customer support operations and a team of Solutions Analysts, focusing on coaching, performance management, escalations, quality control, and process improvement. Requires at least four years in customer support and three years of management or leadership experience.

Leads a remote B2B technical support team serving complex drone, software, cloud, and operational use cases. The role manages people and operational KPIs while coaching representatives, improving support processes, and driving customer resolutions.

Provides expert B2B SaaS customer support, manages complex escalations, trains new agents, and improves CX workflows. Requires at least three years of customer support experience, strong communication and troubleshooting skills, and proficiency with modern support tools.

Provides autonomous, high-touch support for complex and sensitive reservation issues involving Airbnb hosts and guests. The role requires 6+ years of customer service experience, strong conflict-resolution and stakeholder-management skills, advanced computer proficiency, and schedule flexibility.

Provides autonomous, end-to-end support for complex and sensitive cases involving Airbnb Hosts and Guests, including high-value reservations. The role requires 6+ years of multicultural customer service experience, strong conflict-resolution and stakeholder skills, and fluency in English and Portuguese.

Handles routine and moderately complex contributor inquiries across email and chat, investigates issues, documents resolutions, and escalates cases as needed. The role requires prior high-volume support experience, strong English communication, and independent remote work capability.

Provides Tier 1 technical customer support for Dialpad products across phone, email, and chat. The role requires at least three years of customer support experience, SaaS or telecommunications experience, strong troubleshooting skills, and availability during Japan hours and on-call periods.

Serve as the first point of contact for fans with ticket, order, and event issues, primarily via Intercom chat/email alongside an AI agent. Troubleshoot common problems, escalate complex cases, and collaborate with teams to improve the fan experience. Requires 0-1 years customer service experience and a Tuesday-Saturday schedule.

Provides end-to-end, personalized support for Airbnb guests and Hosts, including complex case resolution and stakeholder engagement. Requires at least three years of customer service experience plus fluent spoken and written English and French.

Supports global Front customers through email and live chat during LATAM hours, resolving issues with empathy and precision. The role requires at least two years of customer service experience, strong technical aptitude, excellent English communication, and collaboration with Product and Engineering.

Leads high-impact customer escalations while building the escalation management function across a SaaS support organization. The role requires 8+ years of customer support experience, cross-functional leadership, executive communication, and strong analytical and writing skills.

Escalation Manager responsible for coordinating resolution of high-impact customer issues, partnering with engineering, product, and success teams. Build out escalation management function, processes, and data-driven recovery plans in a SaaS environment. Requires 8+ years customer support experience with escalation expertise.

Provide personalized, consultative technical support and training for Yext's enterprise marketing platform products including Knowledge Graph and Knowledge Assistant. Troubleshoot inquiries, exceed SLAs and CSAT targets, and collaborate cross-functionally while building SaaS services career skills.

Lead a remote team of 8 customer support agents handling calls, emails, and escalations for a legal services marketplace. Oversee quality assurance, coaching, metrics analysis, and process improvements while partnering with the manager to optimize support operations.

Leads a premium customer support team, managing escalations, staffing, performance, coaching, and employee development. Requires 6+ years in customer service or operations, direct people-management experience, and fluency in English and French.

Provide first-line tax support to customers and partners, resolving inquiries about federal and state tax forms with empathy while collaborating with tax, product, and engineering teams to ensure world-class service. Requires 1-2 years customer support experience and strong problem-solving skills; tax knowledge is a plus.

Handle high-volume live chat and email support for Novig's sports prediction market platform during NFL and NBA games. Resolve user issues quickly using internal tools, de-escalate concerns, and provide feedback to improve documentation while thriving in a fast-paced, sports-driven remote environment.

Own frontline customer support for an AI executive assistant via chat, email, and video. Diagnose complex technical issues, identify patterns for improvements, and collaborate cross-functionally in a fast-growing B2B SaaS startup. Requires 5+ years B2B SaaS support experience, strong troubleshooting skills, and interest in AI.

Provides direct customer support for flight, rail, hotel, and rental-car bookings through chat, phone, and email. Requires at least five years of travel-consultant experience, GDS expertise, fluent German, and strong English communication skills.

Leads a premium customer support team, overseeing escalations, staffing, performance management, coaching, and operational improvements. Requires 8+ years in customer service or operations, including 5 years managing staff, plus strong analytical and crisis-management skills.

Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.

Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.

Provide frontline travel support for Bilt members via email and chat, handling bookings, redemptions, troubleshooting, and escalations while maintaining accurate records.

Provides inbound and callback patient support, including appointment scheduling, rescheduling, status checks, and medication refill assistance. Requires call center or healthcare-support experience, strong English communication, reliable connectivity, and completion of a four-week training program.

Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.

Support clients seeking disability benefits or insurance compensation by conducting phone consultations, assessing eligibility, and guiding next steps. Requires a bachelor's degree, 1+ year of work experience, strong interpersonal skills, and ability to learn complex systems quickly.

Provide front-line technical support for developers integrating with OpenRouter's LLM API. Diagnose complex issues across multiple providers, reproduce bugs, and deliver clear, empathetic communication to highly technical users.

Provide first-line technical support for Zoo Design Studio and Zookeeper, troubleshooting issues, creating documentation, and delivering feedback to product teams. Requires 2+ years in customer/technical support and experience with SaaS or engineering software.

Bilingual (English/Spanish) frontline support specialist handling customer inquiries via phone, email, SMS, and chat for education savings account programs. Requires 3+ years support experience and Zendesk proficiency.

Provides remote administrative and patient support for US medical practices, including scheduling, call triage, insurance coordination, medical records, billing, and scribing. Requires fluent English, a customer-service mindset, and US healthcare experience.

Provide concierge-quality support for Wrapbook's payroll platform, handling cases via email, chat, and phone while troubleshooting production workflows and escalating critical issues. Requires 2+ years in customer/technical support or film production admin roles, plus strong knowledge of film/TV workflows.

Leads the APAC billing support shift while owning organization-wide quality, training, escalation, hiring, and performance programs. Requires 7+ years in support operations, management experience, strong analytical ability, and technical fluency for developer-facing billing issues.

Provide onsite and remote technical support for Skydio drone systems to commercial and government customers. Troubleshoot UAS hardware, software, and network issues while serving as liaison between customers and internal product/engineering teams.

Provide evening/overnight email support for a B2B SaaS healthcare platform, handling tickets, troubleshooting issues, and collaborating with engineering during biweekly releases. Requires rehab clinician experience and strong analytical and communication skills.

As a Product Support Specialist, you will provide end-to-end customer support, investigate and resolve technical issues, and surface customer feedback to inform product choices. This role involves engaging with a technical customer community and contributing to technical documentation.

Own and resolve complex medical billing and insurance cases end-to-end for users, advocating with providers and insurers via phone/email/fax. Requires 2+ years in healthcare advocacy or billing, HIPAA knowledge, and flexible EST scheduling.

Handles complex, sensitive safety cases for Airbnb customers through multiple contact channels. The role requires at least three years of relevant contact-center or Trust & Safety experience, strong communication and risk-assessment skills, and flexibility for varied shifts.

Leads customer support operations and a team of Solutions Analysts, overseeing coaching, performance management, escalations, quality control, and process improvements. Requires at least four years in customer support and three years of management or leadership experience.

Staff Customer Support Advocate delivers frontline support via chat, email, and calls for complex issues while leading projects to improve documentation, AI training, and team processes. Requires 7+ years in SaaS customer-facing roles with advanced troubleshooting skills.

Provides technical support for Ashby's complex HR software, troubleshooting integrations and workflows for B2B customers while contributing to team improvement projects. Requires strong problem-solving, customer empathy, and B2B support experience in a remote role.

Handles customer support tickets via Intercom, resolves issues, processes refunds with Stripe, escalates technical problems via Slack, and shares customer insights for product improvement in a part-time remote role.

Provides frontline support to hotel customers using Intercom, troubleshoots issues, creates documentation, and collaborates with product/engineering to improve the platform. Requires 3+ years support experience, Intercom proficiency, and strong communication skills.

Provides frontline support for Lovable users, resolves complex product issues, improves support processes, and channels customer insights into product development. The role requires three years of B2C SaaS support experience, strong communication, initiative, and curiosity about AI tools.

Provides customer support, resolves issues, moderates the community, and manages customer experience for a crypto-native financial platform. The role requires strong communication and problem-solving skills; DeFi, cryptocurrency, and financial-industry experience are preferred.