Patient Engagement Specialist I

Responsibilities

• Review and follow up on inbound requests received from partners.
• Utilize deep prospecting techniques to outreach patients in a personalized and engaging way.
• Utilize an auto-dialer tool to make 150-200 outbound calls to patients daily.
• Speak with 80-100 patients and book an average of 19 appointments per day.
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule appointments.
• Educate patients on the importance of receiving ordered services and the benefits of at-home services with Sprinter Health.
• Build a strong understanding of the care model of each partner to answer patient questions.
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience.
• Escalate questions and concerns to other teams as needed.
• Other duties and/or projects as assigned.

Requirements

• At least 2 years of outbound call center experience, including at least 1 year in the healthcare industry.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Excellent written and verbal communication skills to present and explain information to customers.
• Proven skill managing multiple channels of communication including phone, email, chat, etc.

Nice-to-Haves

• Experience with Zendesk.
• Experience with Five9.

Benefits

• Medical, Dental and Vision.
• 401K with a match.
• Flexible PTO.
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).
• $10,000 lifetime max for infertility/fertility treatment.