Patient Engagement Specialist I
Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
About the job
Responsibilities
- Review and follow up on inbound requests received from partners.
- Utilize deep prospecting techniques to outreach patients in a personalized and engaging way.
- Utilize an auto-dialer tool to make 150-200 outbound calls to patients daily.
- Speak with 80-100 patients and book an average of 19 appointments per day.
- Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule appointments.
- Educate patients on the importance of receiving ordered services and the benefits of at-home services with Sprinter Health.
- Build a strong understanding of the care model of each partner to answer patient questions.
- Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience.
- Escalate questions and concerns to other teams as needed.
- Other duties and/or projects as assigned.
Requirements
- At least 2 years of outbound call center experience, including at least 1 year in the healthcare industry.
- Proficiency in using electronic health record (EHR) systems and other healthcare software.
- Excellent written and verbal communication skills to present and explain information to customers.
- Proven skill managing multiple channels of communication including phone, email, chat, etc.
Nice-to-Haves
- Experience with Zendesk.
- Experience with Five9.
Benefits
- Medical, Dental and Vision.
- 401K with a match.
- Flexible PTO.
- Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).
- $10,000 lifetime max for infertility/fertility treatment.
Skills
Outbound Calling, Call Center, Healthcare Industry Experience, Ehr Systems, Healthcare Software, Zendesk, Five9, Patient Communication, Appointment Scheduling
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