FolioDurham, NCProvides frontline support to hotel customers using Intercom, troubleshoots issues, creates documentation, and collaborates with product/engineering to improve the platform. Requires 3+ years support experience, Intercom proficiency, and strong communication skills.
Lead and develop a customer support team to deliver exceptional service, optimize processes, and improve customer satisfaction metrics in a SaaS healthcare tech environment. Requires 4+ years customer support experience including 1-2 years of leadership.
Serve as first line of defense for customer questions at an AI accounting agent company. Triage/resolve tickets, build knowledge base and runbooks, route product feedback to engineering, and turn support signals into product improvements.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Patient Support Specialist handling inbound patient inquiries via phone/email/SMS, triaging issues, coordinating scheduling and lab work with national partners like Quest/Labcorp, and providing clerical support for at-home care visits. Requires 3+ years healthcare patient services experience.
Provide white-glove insurance support and claims assistance to residents and property managers while handling business entity formation, licensing, and multi-state regulatory compliance for a Resident Experience Platform. Requires active P&C license and 3+ years relevant experience.