AtticusLos Angeles, CASupport clients seeking disability benefits or insurance compensation by conducting phone consultations, assessing eligibility, and guiding next steps. Requires a bachelor's degree, 1+ year of work experience, strong interpersonal skills, and ability to learn complex systems quickly.
Resolves complex medical billing and insurance cases by reviewing EOBs for CPT/ICD-10 coding accuracy, contacting providers/insurers, and advocating for users. Requires 2+ years in billing/coding and strong communication skills.
Own and resolve complex medical billing and insurance cases end-to-end for users, advocating with providers and insurers via phone/email/fax. Requires 2+ years in healthcare advocacy or billing, HIPAA knowledge, and flexible EST scheduling.
Handles customer inquiries via email and live chat with empathy, manages high volume (200 tickets/day), spots trends, creates Jira tickets, and escalates issues. Requires 2+ years digital support experience and Zendesk proficiency in a fast-paced hybrid NYC environment.
Provide software and technical support for PatientNow's EMR, Practice Management, and CRM platforms. Troubleshoot issues, guide users through solutions, and document cases to ensure customer satisfaction.
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.