Call Center Representative – Healthcare Scheduling & Patient Support

Responsibilities

• Schedule patient appointments accurately and efficiently.
• Handle appointment reschedules and cancellations.
• Assist patients with medication refill requests.
• Perform appointment and case status checks.
• Conduct outbound callback communications to patients who requested follow-up assistance.
• Maintain professionalism and empathy during all patient interactions.
• Document interactions clearly and accurately within internal systems.
• Follow established workflows, scripts, and compliance procedures.
• Meet productivity, attendance, and quality expectations in a high-volume environment.

Requirements

• Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment.
• Strong English communication skills, both written and verbal.
• Comfortable handling high call volumes and multitasking.
• Strong organizational skills and attention to detail.
• Ability to work independently in a fully remote environment.
• Professional and customer-focused communication style.
• Reliable attendance and schedule adherence.

Technical and Home Office Requirements

Selected candidates will receive a stipend to purchase required equipment before starting training.

• Laptop.
• External monitor.
• Noise-cancelling headset.
• LAN cable.
• LAN adapter, if required for device compatibility.
• Intel Core i5 processor, 12th Generation minimum.
• 16GB RAM minimum.
• 256GB SSD minimum.
• Minimum internet speed of 100 Mbps.
• Wired internet connection preferred.
• Stable and reliable electricity.
• Backup power solution required.
• Backup internet solution required.
• Live internet speed test during the recruiting process.

Training

• Mandatory 4-week training program before joining the live production queue.
• Admission into live operations depends on successfully passing a live call evaluation or exam during training.
• Training schedule and compensation information will be shared during the recruitment process.

Documentary Requirements

• Government-issued ID.
• Proof of residence.
• Local tax documentation required in the candidate’s country.

Compensation and Benefits

• Equipment stipend for selected candidates before training.

Additional Requirements

• Professional, distraction-free work environment.
• Strict attendance and performance adherence.
• Outbound calls are callback communications requested by patients, not cold calls.
• Reliable technology and connectivity are mission-critical.
• Final hiring decision is contingent upon successful completion of the 4-week training program.